Apple subscription with spark dns

Forums › Spark New Zealand (including Skinny and BigPipe) › Apple subscription with spark dns

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955 posts

Ultimate Geek

Trusted

Spark NZ

#3185472 23-Jan-2024 12:12

Thanks for letting me know Hemi, is it only an issue on Spark DNS?

Do you know if there is a particular domain name lookup that is not working?

The routing change to avoid the 3rd party network that had an issue is still active in our network.

My views are my own, and may not necessarily represent those of my employer.

Hemi88

185 posts

Master Geek

#3185473 23-Jan-2024 12:19

@cbrpilot it seems to be only sparks dns all works fine on cloud flare and google all website seem to be working it just seems to be when you go into Apple App Store and click on subscriptions tap its intermittent just tried at 12:06 at it just said cannot connect but 10:30 this morning it was working.
Just changed dns to 122.56.237.1 as of right now it’s working scratch that just as I hit send I tried and it’s not working again

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3185485 23-Jan-2024 12:58

Thank-you Hemi - I have logged a fault for this. The intermittent nature of this fault is very frustrating.

Appreciate you raising this, I will get this sorted!

My views are my own, and may not necessarily represent those of my employer.

Hemi88

185 posts

Master Geek

#3185491 23-Jan-2024 13:08

@cbrpilot thanks for the help, it’s a weird little glitch i only noticed it because i normally check the subscription tap every couple weeks to remember dates of subscriptions and a couple of my devices have different dns on them and they were working fine, it only started again this last week it was fine since you put fix in until last week

Hemi88

185 posts

Master Geek

#3185571 23-Jan-2024 17:02

@cbrpilot just tried appleid.apple.com at 4:50pm and said can not open page

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3185583 23-Jan-2024 17:23

Thanks Hemi. I'll let you know if we need any further data. Not known at this time if this is a re-occurrence of the previous issue, or if this is a new issue with similar symptoms.

My views are my own, and may not necessarily represent those of my employer.

Hemi88

185 posts

Master Geek

#3185811 24-Jan-2024 10:52

@cbrpilot my brother said this morning he was having trouble with some Microsoft services to

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FineWine

2983 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#3185874 24-Jan-2024 13:30

Also Can Not Connect to Apple subscription service on any of my Apple devices. I do not want to play around with DNS etc as others have done.

I hope this gets sorted before Friday (Thursday Northern Hemisphere) as I want to subscribe to watch Masters of the Air the third release of Steven Spielberg's WWII trilogy and is the companion to Band of Brothers (2001) and The Pacific (2010).

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Hemi88

185 posts

Master Geek

#3186317 25-Jan-2024 10:57

appleid.apple.com still couldn’t find server when I tried at 10:40

Hemi88

185 posts

Master Geek

#3186743 26-Jan-2024 11:23

@cbrpilot any updates of what’s going on

mailmarshall

349 posts

Ultimate Geek

#3186752 26-Jan-2024 12:06

I am having similar problems on Spark using SM2.

Wife started watching Killers of Flower Moon movie Wed afternoon and 10min its just said cannot connect. Still not working today (Friday).

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3186834 26-Jan-2024 13:42

Hi everyone, unfortunately I do not have a worthwhile update I can share at the time. The technical teams are still working the issue.

It is intermittent in nature, so if anything is failing it is worthwhile retrying it until it works. I will seek to provide further updates here when they are available.

My views are my own, and may not necessarily represent those of my employer.

FineWine

2983 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#3188498 30-Jan-2024 17:23

This has now been working for me the last 24 hours across Apple desktop and Apple iDevices on home network Tauranga fibre and on 3-4-5Ghz cell network between Cambridge and Tauranga.

Thanks Spark ✅😀

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Hemi88

185 posts

Master Geek

#3188502 30-Jan-2024 17:34

Just tried appleid.apple.com and wasn’t working at 5:25, the subscription tap in App Store did work though it’s still been intermittent for me in Hamilton

Hemi88

185 posts

Master Geek

#3188552 30-Jan-2024 17:46

Just retried subscriptions tap and appleid.apple.com both not working

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