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Hemi88

169 posts

Master Geek


#311094 13-Dec-2023 13:53
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I noticed on Saturday I was looking at my subscriptions on Apple app store and it keeps saying cannot connect I tried on another device with a custom dns and it was working fine so I went and changed dns on phone from auto to sparks other 122.56.237.1 and that wasn’t working either so tried 210.55.111.1 and that worked until today by brother and mother are having the same problem, cloudflare and google dns are working fine as well if I turn on Apple private relay
Does anyone know if there’s a problem

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Hemi88

169 posts

Master Geek


  #3171526 13-Dec-2023 17:26
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It’s working fine on mobile data just seems sporadic on sparks dns I have reset network settings still same problem reset modem still the same

 
 
 

You will find anything you want at MightyApe (affiliate link).
lxsw20
3231 posts

Uber Geek


  #3171538 13-Dec-2023 17:52
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Yeap something looks broken. I can't get to support.apple.com on Spark DNS but can on 8.8.8.8


Hemi88

169 posts

Master Geek


  #3171540 13-Dec-2023 18:12
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support.apple.com not working on spark dns for me ether ,works fine on mobile and google dns



cbrpilot
903 posts

Ultimate Geek

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Spark NZ

  #3171650 14-Dec-2023 09:06
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Just in case you've not officially called us and logged a fault, I will raise this internally and get it sorted.





My views are my own, and may not necessarily represent those of my employer.


cbrpilot
903 posts

Ultimate Geek

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Spark NZ

  #3171653 14-Dec-2023 09:13
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Just in the last few mins I can now resolve support.apple.com from both 122.56.237.1 and 210.55.111.1

 

Can  you please check if this is now working for everyone?





My views are my own, and may not necessarily represent those of my employer.


Hemi88

169 posts

Master Geek


  #3171660 14-Dec-2023 10:12
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@cbrpilot just tried with dns on auto and still can’t get support.apple.com or get the subscription tap on the App Store, tried 210.55.111.1 Apple support page loaded up but App Store subscriptions still wont. Just tried App Store while I was typing and it worked so it’s intermittent
Tried 122.56.237.1 Apple support page works App Store subscription tap still not

cbrpilot
903 posts

Ultimate Geek

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Spark NZ

  #3171662 14-Dec-2023 10:16
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Thanks Hemi for the confirmation - it does seem intermittent as you say (hence when I was seeing it working again I was wondering if it was fixed already).

 

I am in contact with the teams who are working on the issue, and resolution is under action.  Hopefully it will be sorted pronto.





My views are my own, and may not necessarily represent those of my employer.




Hemi88

169 posts

Master Geek


  #3171778 14-Dec-2023 19:00
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Tried when I got home at 5 set dns back to auto Apple App Store subscription tap worked but support.apple.com wasn’t tried again at 5:30 and both are not working again got my brother to try at his place and same problem still not working as of ten minutes ago

cbrpilot
903 posts

Ultimate Geek

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Spark NZ

  #3171779 14-Dec-2023 19:03
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Thanks for the update Hemi.  It looks like the fix is a difficult one and still in progress with the appropriate support teams.

 

I am hoping to provide an update tomorrow morning when back at work.





My views are my own, and may not necessarily represent those of my employer.


lxsw20
3231 posts

Uber Geek


  #3171792 14-Dec-2023 20:25
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@Hemi88 can you try https://learn.microsoft.com or specifically https://learn.microsoft.com/en-us/mem/intune/fundamentals/intune-endpoints

 

 

 

Thats also dead on Spark DNS for me


Hemi88

169 posts

Master Geek


  #3171793 14-Dec-2023 20:37
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@lxsw20 those links seem to be working for me right now but it might be the same as Apple and be intermittent it will work then not

cbrpilot
903 posts

Ultimate Geek

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Spark NZ

  #3172107 15-Dec-2023 14:48
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Hi all, I have an update here.  We believe the issue is in a 3rd party network, and we have put in a temporary routing change to avoid that network for this traffic.

 

Can you please confirm that the issue is resolved now?





My views are my own, and may not necessarily represent those of my employer.


Hemi88

169 posts

Master Geek


  #3172110 15-Dec-2023 14:57
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@cbrpilot thanks for the update its working right now will see how it’s goes over next day thanks again

lxsw20
3231 posts

Uber Geek


  #3172115 15-Dec-2023 15:13
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All looking gravy here @cbrpilot - thanks for your efforts.


Hemi88

169 posts

Master Geek


  #3184367 20-Jan-2024 11:35
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@cbrpilot I’ve noticed that’s its been intermittent again over the last three days with default dns with apple subscription tap on App Store

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