Yep all looks right. You'll need to contact support :)

michaelmurfy:

Yep all looks right. You'll need to contact support :)

I just noticed that Skinny broadband website (https://www.broadbandunlimited.nz/dashboard)  shows the following (after login), even I already received their confirmation from email and live chat support. :( 

"It looks like we haven't got your connection up and running just yet. We are doing our best to get you connected and when we have we'll send you an email."

hongzhng:[snip]

 

"It looks like we haven't got your connection up and running just yet. We are doing our best to get you connected and when we have we'll send you an email."

 

Now imagine how much time and frustration they could have prevented if they just told you that right at the start when you contacted them.

RunningMan:

 

Now imagine how much time and frustration they could have prevented if they just told you that right at the start when you contacted them.

 

Yeah, that's customer services at its best. You have to prove to them you are right and it's a fight. They do not support BYO simply because they do not want to spend man hours helping people out with their setup, not because there is a technical reason for it not to work. So even if you do everything correctly, and it's their fault, the go to answer is: "Oh BYO? we do not support that, now scram" without doing even the basic checks or any attempt to help.

They do support BYO Modem these days:

However, limited support. It does appear in this case though the connection isn't quite provisioned. I would contact Skinny still here.

I contacted skinny support and provided all the info including ONT s/n. I was told that they would re-schedule the connection to 11AM today (Mon. 29th Jan). 

It is 1PM now and the internet is still not working. their web page is still showing: It looks like we haven't got your connection up and running just yet. We are doing our best to get you connected and when we have we'll send you an email.

I am trying the skinny support again now. :(

the support staff checked with their provision team this time. I was told that the issue is on Chorus side. they are waiting for Chorus response now and there is no ETA. 

hongzhng:

 

the support staff checked with their provision team this time. I was told that the issue is on Chorus side. they are waiting for Chorus response now and there is no ETA. 

 

@cbrpilot