Wheelbarrow01:

 

Hi @mvil,

 

I've messaged a contact at Spark/Bigpipe to make her aware of your problem and provide the link to this post. She said she will pass it on to to appropriate people to reach out and assist.

 

As a BP user without any (current) issues, I have to thank you for doing this and hope that maybe someone inside Telecom will fix the support hole.

Bigpipe users will all be legacy customers that just keep paying the monthly bill. I doubt we generate excess support issues - in fact I would think (with the way Bigpipe was aimed at a certain type of user - less issues than most users) - but sometimes things that the customer can't fix are broken.

It's one thing to have minimal support - yet another to have absolutely none.