Spark poor reception

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globe

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#3380299 3-Jun-2025 21:16

Linux:I calling it working as designed

The scope of the design was pretty poor if thats the intention, wow

Thanks anyway, appreciate the response

Linux

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#3380300 3-Jun-2025 21:16

globe:

Linux Oh Onewa Road I see

so the purple dots are spark and the other colours other providers? am i reading this correctly?

you couldnt do one for verrans corner and a few kms to the west also could you? it is as patchy af there too (around island bay round, neat the school), thanks

@globe That would be up to SparkNZ / the tower owners are actually ' Connexa '

When the 3G shutdown is done I am sure things will improve

Linux

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#3380301 3-Jun-2025 21:17

globe:

Linux:I calling it working as designed

The scope of the design was pretty poor if thats the intention, wow

Thanks anyway, appreciate the response

@globe Correct but no carrier in the world provides 100% coverage

globe

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#3380303 3-Jun-2025 21:21

Linux:

@globe Correct but no carrier in the world provides 100% coverage

Fair call but as I say it aint a backwater down in beach haven. this is one of the busiest streets on the North Shore and carries traffic from Beach Haven, Birkdale, Hill crest, glenfield, birkenhead, northcote etc (you get my point). Its a kinda well trafficked road.

That aside, my issue as much as anything is how it is nigh on impossible to even report these issues to the retailer.

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#3380304 3-Jun-2025 21:27

@globe Spark will 100% know you are really flogging a dead horse to get this issue resolved as the cost to get coverage improved would be huge!

They will see it on the KPI indicators / DCR (dropped call states) etc...

Sunset roundabout (Before lights went in) Calls would always drop on Vodafone coming from old Albany highway heading towards Glenfield and this could not be fixed with out huge $$ spent and I worked for them

insane

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#3380305 3-Jun-2025 21:27

globe:

insane:

If it's a location that many calls are dropping across multiple users they will already know, so calling them to tell them won't help much. You could try asking if there's a problem ticket that you could be added to.

The exception being if your connection is part of a corporate account, in which case your account manager or service delivery manager (or Spark equivalents) would be your way in.

But for quick relief, your best bet is to try another device or operator if it's such a problem.

Calls aren't dropping as in call fails, they become very patchy so the call is a constant exchange of "pardon" "sorry i cant hear you" "can you repeat that", 9/10 the call is abandoned by either myself or the other person.

Right, yeah that's awkward then and probably miserable to diagnose.

For what it's worth my company supplied plan is on 2degrees and despite Max pointing out that there are no Spark or 2d cells directly on Onewa, I have no problems and I go down that road a couple times a week via Bus, and live near Verrans corner. Wifey is on Spark and I can't say I've ever heard her have an issue.

My previous employer used Spark and I found their coverage and service hard to fault anywhere I frequented so not sure the number or proximity of the towers has such a meaningful impact - unless the tower/s that are serving you are becoming saturated at peak times.

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#3380306 3-Jun-2025 21:29

@globe I have zero issues on 2degrees on Onewa Road as well and I travel it often

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MaxineN

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#3380308 3-Jun-2025 21:36

insane:

globe:

insane:

If it's a location that many calls are dropping across multiple users they will already know, so calling them to tell them won't help much. You could try asking if there's a problem ticket that you could be added to.

The exception being if your connection is part of a corporate account, in which case your account manager or service delivery manager (or Spark equivalents) would be your way in.

But for quick relief, your best bet is to try another device or operator if it's such a problem.

Calls aren't dropping as in call fails, they become very patchy so the call is a constant exchange of "pardon" "sorry i cant hear you" "can you repeat that", 9/10 the call is abandoned by either myself or the other person.

Right, yeah that's awkward then and probably miserable to diagnose.

For what it's worth my company supplied plan is on 2degrees and despite Max pointing out that there are no Spark or 2d cells directly on Onewa, I have no problems and I go down that road a couple times a week via Bus, and live near Verrans corner. Wifey is on Spark and I can't say I've ever heard her have an issue.

My previous employer used Spark and I found their coverage and service hard to fault anywhere I frequented so not sure the number or proximity of the towers has such a meaningful impact - unless the tower/s that are serving you are becoming saturated at peak times.

Yep ;)

Grain of salt (keep mentioning this). I have a feeling that there might be an agreement or L7 and/or L9 might be pointing in the right direction. There is also a site towards the far end of Onewa road and I know that 2degrees really really likes to stretch their sites where possible.

Everything should be treated as anecdotal as none of us here work at Spark, and until someone at Spark drops a mention, grain of salt is required.

But hopefully OP has an idea. Hopefully Gajan can shed a light. If not then keep raising it to Spark as a fault, or look at switching.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

richms

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#3380311 3-Jun-2025 21:55

globe:

Onewa road - just west of the lake road intersection, and then further up on Rangitira near Verrans Coner (just along from)

Band? DO you mean 3G, etc or something else?

Oh, the same places that data on my tesla becomes useless. - Waipa street is also a place where it is useless. Works ok when at verrans corner.

I have no idea what band or radio the car is using, or even if it is actually on spark or not, but a bit too much of a coincidence.

I find if stopped in the locations for a while, then data will come back and start working.

Richard rich.ms

gajan

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#3380314 3-Jun-2025 22:05

If the Op wants to DM me a bit more detail - including device / phone number, and some solid examples, will take a look with the team.

My comments and remarks are not necessarily of my employer.

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