DNS Fails on Futura modem

Forums › Spark New Zealand (including Skinny and BigPipe) › DNS Fails on Futura modem

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catspyjamas

197 posts

Master Geek
+1 received by user: 34

#3410267 1-Sep-2025 21:59

@Zebbie - that's the old firmware version you've quoted. The version you have quoted is what my modem came with in June '25.

It was still the version up until a few days ago. Now it is 1.00.07 build01-20250731.

It's too early for me to tell if it's stopped the internet loss in spite of all green lights on, however it hasn't fixed the other issue I described in my comment above about not being able to use more than one ethernet connected device for anything more than 20-30 mins, without rebooting the modem.

catspyjamas

197 posts

Master Geek
+1 received by user: 34

#3411026 4-Sep-2025 10:41

Further to my above comment, my Futrura is on day 4 without losing connection & requiring a modem reboot to reinstate one, that's longer than I recall getting previously, so 1.00.07 build01-20250731 has fixed that issue for me.

Might still need to approach Spark again about replacing the modem since it still won't allow ethernet connection with more than one ethernet connected device (connected devices, cables & individual LAN ports all ruled out). Perhaps that's just my modem, but yet to find anyone who has tested this to see. If anyone Futura owners wouldn't mind trying to run 2 or 3 wired devices at a time & see how you get on? If like mine you'll get anything from 10mins to 1hr tops before all LAN ports lose internet & a modem reboot is needed.

Zebbie

27 posts

Geek
+1 received by user: 12

#3411069 4-Sep-2025 13:13

Sorry about posting the wrong firmware that'll teach me to go back through screenshots and not look at dates...

My neighbour's modem is still going strong. I did have another customer experience the green lights/no connection/blank wan ip issue just b4 the firmware rollout .

RunningMan

9186 posts

Uber Geek
+1 received by user: 4838

#3433845 12-Nov-2025 19:21

@cbrpilot by chance did you happen to find out if this issue was also affecting Skinny and/or an updated Skinny firmware?

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#3434104 13-Nov-2025 13:55

Hi RunningMan, I've reached to the team and yes there was a firmware release for the Skinny modems released that addressed this behaviour.

My views are my own, and may not necessarily represent those of my employer.

RunningMan

9186 posts

Uber Geek
+1 received by user: 4838

#3434157 13-Nov-2025 17:35

Thanks @cbrpilot - wouldn't happen to know the version number to look for would you? Just trying to help out someone that seems to have this same problem.

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cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#3434400 14-Nov-2025 09:49

Looks like the same version number - 1.10.07 (I don't have the digits etc after that, but should be that version).

My views are my own, and may not necessarily represent those of my employer.

RunningMan

9186 posts

Uber Geek
+1 received by user: 4838

#3434707 15-Nov-2025 07:52

And does anyone know if updated firmware can be user installed/downloaded/forced update, or does it require Spark to push it out?

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#3435169 17-Nov-2025 11:09

If the modems are connected to the Spark or Skinny networks they should auto-update. PM me if you need a different solution and I'll see what I can do.

My views are my own, and may not necessarily represent those of my employer.

RunningMan

9186 posts

Uber Geek
+1 received by user: 4838

#3444521 16-Dec-2025 11:32

To close off my related question with the Skinny Futura modem, firmware 1.10.07 build01-20250812 is being pushed out and provisionally seems to have fixed the instability I'd seen.

Thanks @cbrpilot for answering my questions!

catspyjamas

197 posts

Master Geek
+1 received by user: 34

#3444756 16-Dec-2025 21:19

Hmm. Still on 1.00.07 build01-20250731 here (with Spark, not Skinny). My modem has been stable since this update was pushed out some months ago, but still I can't use it with more than one ethernet at a time, & still unsure if just my modem or another quirk of the Futura. All the LAN ports work individually, just not more than one at a time (for more than 10-20mins anyway).

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RunningMan

9186 posts

Uber Geek
+1 received by user: 4838

#3444771 17-Dec-2025 06:26

I expect 20250731 (Spark) & 20250812 (Skinny) are the same, just built a couple of weeks apart for the different branding. They have the same major number 1.00.07.

The one I was looking at is used for WiFi only, so can't check ethernet issues sorry.

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