What wait times have you guys got with sim registration

Forums › Spark New Zealand (including Skinny and BigPipe) › What wait times have you guys got with sim registration

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1285 posts

Uber Geek

#219888 30-May-2009 17:07

What do you know, CDMA disconnected and XT connected in the last few minutes (26 hours after sign up), looks like the the popcorn will be saved for another day.

DanielNZ

31 posts

Geek

#219890 30-May-2009 17:09

New on account connection was working as soon as I received the sim. Checked in the store before leaving.

freitasm

BDFL - Memuneh
79297 posts

Uber Geek

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Geekzone

Lifetime subscriber

#219897 30-May-2009 17:24

nitrotech: We are thinking of staying up all night with the sleeping bag and having an 'almost XT party' with the phone on display...

What a great geek party idea. I am sure you could find something to past the time quicker during the all nighter... But since your connection is now working, I guess you will just go to sleep...

prokayaker

40 posts

Geek

#219898 30-May-2009 17:27

Haha geek party sounds like fun, yay just looked mine is conected so after about 32 hours it worked
if anyone else had this problem pm karen, and just to let every one know, when they did mine instore the didnt put down the sim number. . . so thats what the delay was

fashske

38 posts

Geek

#219915 30-May-2009 18:46

sigh on to 31 hours; karen said someone would be ringing me to help sort it out but that was a while ago now..

mule

209 posts

Master Geek

#219931 30-May-2009 19:43

Looks like I might not get mine activated until Monday.

Bought a prepay sim and completed a number transfer to bring my number over from vodafone for my iphone (actually an 027 number allready) at 12pm Friday, nothing happened overnight, then I read that they were having problems on some of the posts today, so I left it thinking it should be sorted this afternoon.

Still no luck at 7pm, so called 123, said they cant help me, told to call prepay help desk, call them they say no orders place against my XT sim number (or something to that effect) and I need to go into a telecom store as they are the only ones who can fix this.....

Since the store I got it from is not open on the weekend, guess i am going to have to wait until Monday to get the request reloaded and then have to wait again for the port to happen.

Not angry at telecom, just a bit frustrated.................

I will PM karen, but don't suspect she can do much tonight

prokayaker

40 posts

Geek

#219935 30-May-2009 20:01

Hey thats the same thing that happened to me but i was upgrading and i pmd karen and she got someone to ring me and he helped me out i had to give him the sim number and it was working within 30min

Sharesies

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matt45

311 posts

Ultimate Geek

#219936 30-May-2009 20:02

im not sure if this applys to mobile portability but with landline porting they can on be activated on a business day.

fashske

38 posts

Geek

#219939 30-May-2009 20:25

sweet! karen flicked my details through and after several phone calls and testing by a very friendly and helpful support chap im up and running.. well almost.. gotta wait till my "credit" is applied. but i can recieve calls and texts till then:P

oh.. and the HSDPA is BLISSFULLY fast!:D

nstrange

2 posts

Wannabe Geek

#219940 30-May-2009 20:28

I just called 123, and I was told that it had something to do with a "corrupt text message"...

mattk

255 posts

Ultimate Geek

#219957 30-May-2009 21:28

PM'd Karen and was up and running in no time, Thanks Karen!!!!!

The girlfriend was going nuts at me checking my phone all the time.

mattk

255 posts

Ultimate Geek

#219959 30-May-2009 21:35

HSDPA is faster than my home broadband! it's crazy fast! Love it.

karenmonksnz

24 posts

Geek

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#219963 30-May-2009 22:02

Ok folks, I have done all I can do for this evening, those couple of people still awaiting resolution will be worked on in the morning.

The feedback I have had is that the backlog of provisioning is clearing so hopefully this is the tail end of it now.

Enjoy your Saturday night!

I'll repost this message in the other XT forum as well so everybody sees it.

mule

209 posts

Master Geek

#220105 31-May-2009 12:44

Still waiting for a call to get connected, hopefully soon, Karen said last night she had logged my problem. emailed her again, just in case. Been 48 hours so far, might have to wait until Monday (damn a holiday) I mean Tuesday to get sorted. Not ideal, but you have got to put it in context, a phone number not porting across is not exactly life threatening......unless my wife looses it over my checking my phone one more time.

CampbellD

12 posts

Geek

#220196 31-May-2009 19:59

Well there appears to be some level of good and bad with this - I got my new blackberry on Friday morning - about mid morning and it is now Sunday night and still no go! I was doing an upgrade and have been waiting patiently - my dealer txt me last night that the provisioning had started and could take anywhere from 30 minutes to 4 hours. So i was expecting the phone to be all go this morning.

As an update since then i received a txt on my old CDMA phone saying the following:

Update from Telecom - ETA at this stage is currently 48 hours on requests will be completed. THis is a priority one fix. Thanks for your patience.

So 48 hours + and counting since i received my phone!

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