Has everyone received their 'Big Time' letter?

Forums › Spark New Zealand (including Skinny and BigPipe) › Has everyone received their 'Big Time' letter?

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Ragnor

8223 posts

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#374078 29-Aug-2010 03:32

Oblivian: I can see I'm flogging a dead horse... But Sure, it would be nice to be given notice of the date, but with a computerised move of up to 400,000+ ? accounts.. I guess it would make even more of a media/logistical nightmare if you got it wrong for a small percentage of them.

When you sign up to Telecom services they use txt messages to notify you when you are connected.

So yes given that they gave such a huge range (Aug-Oct) for the changeover from a modern communications company I would have expected they least they could do is have managed an automated email to the account email address at the time of change over or 1-2 days before.

It's straight up poor customer service, has left an additional bad taste in many peoples mouths.

NonprayingMantis

6434 posts

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#374224 29-Aug-2010 17:07

Ragnor:
Oblivian: I can see I'm flogging a dead horse... But Sure, it would be nice to be given notice of the date, but with a computerised move of up to 400,000+ ? accounts.. I guess it would make even more of a media/logistical nightmare if you got it wrong for a small percentage of them.

When you sign up to Telecom services they use txt messages to notify you when you are connected.

So yes given that they gave such a huge range (Aug-Oct) for the changeover from a modern communications company I would have expected they least they could do is have managed an automated email to the account email address at the time of change over or 1-2 days before.

It's straight up poor customer service, has left an additional bad taste in many peoples mouths.

I think that is only fairly recent (the SMS part) so the majority of customers would not be in the block who gave mobile numbers for SMS notification.

As for an email, Quite a few people don't use their xtra email address. (I know I don't) opting for hotmail, gmail etc instead, so an email to there would be highly unlikely to not get read. a letter (2 letters actually) to the account holder is far more reliable.

plus all the publicity around the removal of the plan. It was written about in the herald multiple times
http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10646147

and on the news on TV too.

Detruire

1772 posts

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#374228 29-Aug-2010 17:20

NonprayingMantis: As for an email,? Quite a few people don't use their xtra email address. (I know I don't) opting for hotmail, gmail etc instead, so an email to there would be highly unlikely to not get read..

Telecom sent emails to my Gmail account, inc. one about bt when it was first canned.

rm *

tardtasticx

3075 posts

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#374255 29-Aug-2010 19:02

We got sent 2

Ragnor

8223 posts

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#374331 29-Aug-2010 23:11

NonprayingMantis:

As for an email, Quite a few people don't use their xtra email address. (I know I don't) opting for hotmail, gmail etc instead, so an email to there would be highly unlikely to not get read. a letter (2 letters actually) to the account holder is far more reliable.

FYI: The account email can be any email address, I set this to be my gmail account when I signed up over a year ago.

NonprayingMantis:

plus all the publicity around the removal of the plan. It was written about in the herald multiple times
http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10646147

and on the news on TV too.

I am not complaining about the closing of the plan in general or the general warning, it's their prerogative to end a plan.

I am saying the the handling of the individual switchover of each account was very poor and reflects badly on Telecom.

SmartDumbAss

37 posts

Geek

#374391 30-Aug-2010 08:44

Damn it! I've been switched already. I thought I had more time. They did it in the middle of my billing cycle too on August 25th!

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