Has everyone received their 'Big Time' letter?

Forums › Spark New Zealand (including Skinny and BigPipe) › Has everyone received their 'Big Time' letter?

pystol

21 posts

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Inactive user

#66171 13-Aug-2010 21:22

I received one a while ago informing me of the end of Big Time and that I would receive another with more information and suggestion of a replacement plan some time in the near future. Still waiting.

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#367388 13-Aug-2010 21:58

I have not received my mail either but our mail here is unreliable, too mny people stealing it looking for credit cards :-/

I had telecom phone me a month ago and try to recommend me a plan and offered to find out if they had any plans with cheaper national data they promised to phone back. The survey company then phoned and asked how it went and I told them I didn't get a call back and then they promised to get someone to call me back... Still. Waiting hehe. Not a bit drama but it's amusing how weird questions freak out big companies with scripted answers.

I was wondering what I was going to do but now slingshot have their plan so woot!

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quickymart

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#367389 13-Aug-2010 22:00

A PO Box might be a good investment if people are stealing your mail?

yum9me

22 posts

Geek

#367924 15-Aug-2010 18:12

We haven't received any letters from Telecom about the Big Time closure. We've rang the call center twice asking them to resend the letter so I can find out what's going on but still nothing.

pystol

21 posts

Geek
Inactive user

#373671 27-Aug-2010 17:05

Telecom is automatically changing plans - no follow up letter to the first one which notified us about the end of the Big Time plan - not for me anyway.

Found myself unexpectedly on dialup speed this morning - I presume because I had exceeded the pathetic 20gb of the Adventure Plan they put me on - that's a joke in itself. I thought they were going to recommend plans based on our current usage. 20gb is a long way away from what was 'my current usage'. :)

At least Telecom is consistent - as far as customer service goes - NONE.

pystol

21 posts

Geek
Inactive user

#373678 27-Aug-2010 17:19

For what it is worth - Telecom seems to have reset my 'allowance' after upgrading my plan from Adventure To Pro but I couldn't do anything at the speed I was limited to on the 'exceeded allowance' Adventure Plan I was on.

I'm not sure what obligation that put me under - I'm keen to move to Slingshot.

cokeman2

919 posts

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#373708 27-Aug-2010 18:57

lol sending the letter out was a joke , sent one letter months ago that big time will close , will start moving you between august 13th -October 8th .....they moving everyone without notice of what day. so all your 20gb can get chewed up and forced to buy more was a nice cunning plan telecom , i did sent a complaint email to telecom there reply "we are sorry " lmao wtf , not good enough

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Pwned

105 posts

Master Geek

#373725 27-Aug-2010 19:43

I moved to Vodafone the day (July 13) I received the letter. Happy with the new service now.

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SteveON

1916 posts

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#373728 27-Aug-2010 19:49

quickymart: A PO Box might be a good investment if people are stealing your mail?

Cough**

Oblivian

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#373753 27-Aug-2010 21:03

cokeman2: they moving everyone without notice of what day. so all your 20gb can get chewed up and forced to buy more was a nice cunning plan telecom , i did sent a complaint email to telecom there reply "we are sorry " lmao wtf , not good enough

To be blindly downloading, without monitoring how much.. REGARDLESS of speed. Is ignorance. And it doesn't stick.

Go check out the iphone data over-usage thread.

Not to mention, the 20G plan, requires no extra cost 'to buy more'. Its speed capped, not price capped. If you regularly used more than 20, They gave pleanty of warning time to request migration to the 40G for the same price (for 3 months) once you are due to.

profrink

257 posts

Ultimate Geek

#373765 27-Aug-2010 21:36

I'm sorry, but that sounds ridiculous. How is it ignorant to not monitor usage when you are on a plan with no data quota?

The issue appears to be the fact that people are not being notified of an exact time they are being moved from BT, resulting in some getting close or going over their quota because they don't know they have been switched. In my opinion, they shouldn't have to be loging in to Y-Telecom every day to check whether they have been moved or not.

Oblivian

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#373778 27-Aug-2010 21:57

profrink: I'm sorry, but that sounds ridiculous. How is it ignorant to not monitor usage when you are on a plan with no data quota?

The issue appears to be the fact that people are not being notified of an exact time they are being moved from BT, resulting in some getting close or going over their quota because they don't know they have been switched. In my opinion, they shouldn't have to be loging in to Y-Telecom every day to check whether they have been moved or not.

Being publicly announced In _July_ wasn't enough time to wonder if you should start watching for a soon-to-be-implimented limit?. It was well publicised that the plan was coming to an end. They then held up their end of the agreement you make with signing up, and gave you 30days notice prior to your billing month, that it was about to occur, randomly, within the next 2 months following.

There has been pleanty of time to organise a cut back on downloading. Or an evaluation of how much you are using. Or a shift to another ISP.

And I've posted in 4 other similar threads. Theres a wee application. Made YEARS ago, called Traffic Usage Checker. It checks for you, you don't have to log into anything. And its always there, sitting in your taskbar. Alerting to your current usage amounts, and the time your cap resets.

To sit and continually download on a plan that is going to end, in the hope that just maybe, you will catch it on the VERY day they decide to switch you over (god forbid you might get an email and be -/+ 12hrs late and hit pause/stop..) Sounds more silly that preparing for it. No?

Of course its no way related but.. We may as well get our lady friends pregnant, and not worry about anything like budgeting for a newborn, right up until about 8months 3 weeks and 6 days. Cause you know, it will never come early or anything.

cokeman2

919 posts

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#373784 27-Aug-2010 22:06

Oblivian:
cokeman2: they moving everyone without notice of what day. so all your 20gb can get chewed up and forced to buy more was a nice cunning plan telecom , i did sent a complaint email to telecom there reply "we are sorry " lmao wtf , not good enough

To be blindly downloading, without monitoring how much.. REGARDLESS of speed. Is ignorance. And it doesn't stick.

Go check out the iphone data over-usage thread.

Not to mention, the 20G plan, requires no extra cost 'to buy more'. Its speed capped, not price capped. If you regularly used more than 20, They gave pleanty of warning time to request migration to the 40G for the same price (for 3 months) once you are due to.

meh so u saying i should have been montiouring my usage since august 13 to october 8th . ok i knew it was happening what about the people who didn't know what date, they even started to move them , .there no ignorance at all when its called unlimited .

all i wanted was a date of what time they shifting me not 2 months date pathetic no matter what you say doesn't stick with me they call themselves a communication company when they couldn't send a measly email

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Oblivian

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#373788 27-Aug-2010 22:26

I can see I'm flogging a dead horse... But Sure, it would be nice to be given notice of the date, but with a computerised move of up to 400,000+ ? accounts.. I guess it would make even more of a media/logistical nightmare if you got it wrong for a small percentage of them.

Took it with all the forum threads appearing after the May 5th announcement that things were about to happen. It was kind of unavoidable to not take notice.

As for a date? I'm surprised more didn't take notice of uhhmmm... Aug16. Like in the letter, the following workday after the limit to request a change of plan for the guys who apparently were moving first.

I myself didn't spot the bit about I needed to request an upgrade on plan.. So missed the discount. So be it, my own fault for not reading the date correctly. But I was still warned about it, and have taken it on the chin.

Around 11am the following monday (16th - I was home on holiday using the PC when TUC rolled back to 0%) my cap reset. Luckily, I started keeping an eye on how much I could get away with to stay under 20G during June and was well prepared. As my month is 27-27, I had 10 days to eat 20G. The good side of active monitoring. I have 5.5G left, and rollover tomorrow.

TV3 even jumped on the bandwagon the deadline day.
http://www.3news.co.nz/Telecoms-Big-Time-plan-comes-to-an-end/tabid/412/articleID/170356/Default.aspx

cokeman2

919 posts

Ultimate Geek

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#373790 27-Aug-2010 22:31

moved to slingshot anyway, just like the uncapped plans , don't have to keep telling the kids stop watching utube , or getting game demos

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pystol

21 posts

Geek
Inactive user

#373929 28-Aug-2010 14:03

You may have heard that the Big Time Broadband plan is coming to an end. The decision was not made lightly and we're sorry that we cannot continue to provide a plan with no monthly data allowance. However, the ongoing traffic management challenges involved with maintaining an innovative plan like Big Time have now made it unsustainable.

To minimise the inconvenience, all Big Time customers will be recommended suitable broadband plans based on their recent broadband usage. We'll be sending a letter in the coming weeks setting out your options, including what you need to do if you choose to disconnect your broadband.

Yours sincerely

Ralph Brayham Director of Home Telecom

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