smtp.xtra.co.nz gone?

Forums › Spark New Zealand (including Skinny and BigPipe) › smtp.xtra.co.nz gone?

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9119 posts

Uber Geek

Subscriber

#424679 6-Jan-2011 15:36

Kraven: Appears to be back again.

telnet smtp.xtra.co.nz 25
Trying 210.54.141.2...
Connected to smtp.xtra.co.nz.
Escape character is '^]'.
220 mta02.xtra.co.nz ESMTP server ready Thu, 6 Jan 2011 15:30:42 +1300
quit
221 mta02.xtra.co.nz ESMTP server closing connection

Connection closed by foreign host.

Maybe someone at Xtra reads Geekzone??

Regards,

Old3eyes

figjam

2 posts

Wannabe Geek

#424690 6-Jan-2011 16:00

Who remembers when they turned off gorgon.xtra.co.nz and then wondered why all the users were screaming about timeouts and slow connections?

Slowgeek

3 posts

Wannabe Geek

#424692 6-Jan-2011 16:18

We have had a number of contacts with people getting "insufficient space on server" just before the service was reinstated this afternoon.

I hope this suggests some inconvenience for XTRA

If XTRA/Telecom are reading this I trust they realise how angry I am at having to call in staff from holiday to man our help desks and try and sort out what our clients need to do to keep sending email. All of them with an smtp.xtra.co.nz setup must be paying XTRA some sort of subscription.

Surely the idea is that the internet should not be ONLY FOR GEEKS

rscole86

4973 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#424694 6-Jan-2011 16:21

I got that error too, I thought at first it was my fault, but copied email message into notepad to remove all formatting, and still got it. Eventually had to send email as txt attachment, as it just refused to send any other way.

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#424701 6-Jan-2011 16:35

Slowgeek: We have had a number of contacts with people getting "insufficient space on server" just before the service was reinstated this afternoon.

I hope this suggests some inconvenience for XTRA

If XTRA/Telecom are reading this I trust they realise how angry I am at having to call in staff from holiday to man our help desks and try and sort out what our clients need to do to keep sending email. All of them with an smtp.xtra.co.nz setup must be paying XTRA some sort of subscription.

Surely the idea is that the internet should not be ONLY FOR GEEKS

You should't be using smtp.xtra.co.nz, users where requested to migrate to send.xtra.co.nz with the Yahoo!Xtra Bubble migration. Given is was more than a few years ago, I can't remember all the details, but I do remember being asked to change the settings.

External email providers can use send.xtra,co.nz to send email via the the Xtra SMTP server however the address needs to be authenticated, or you provider needs to supply an SSL SMTP connection (some providers charge for this, some don't).

I thought the plan was to remove smtp.xtra.co.nz; however this doesn't appear to have occurred.

Settings: http://telecom.custhelp.com/app/answers/detail/a_id/1232/kw/SMTP/session/L3RpbWUvMTI5NDI4NTE5NC9zaWQvYmtveldsams%3D

nzbnw

quickymart

13947 posts

Uber Geek

ID Verified

#424703 6-Jan-2011 16:43

Yahoo!Xtra Bubble was (unfortunately) a complete fiasco IMO, and I reckon it's possible that some people refused to change their settings merely on principle of not liking the new system.

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#424705 6-Jan-2011 16:46

quickymart: Yahoo!Xtra Bubble was (unfortunately) a complete fiasco IMO, and I reckon it's possible that some people refused to change their settings merely on principle of not liking the new system.

Tell me about it

nzbnw

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Shop now on AliExpress (affiliate link).

mxpress

376 posts

Ultimate Geek

#424707 6-Jan-2011 16:49

It was down but after a couple of hours, it is all working again. I always use SMTP (instead of send ) with no problems at all including emails sent via Xtra from another ISP address. Never in all the years I've been doing it, had any poblems.

mxpress

376 posts

Ultimate Geek

#424708 6-Jan-2011 16:55

Opps, spoke too soon. Problem is back. Outgoing returns error message "Server overflow"

mxpress

quickymart

13947 posts

Uber Geek

ID Verified

#424709 6-Jan-2011 17:02

I've just changed to send.xtra, and I'll probably leave it like that unless I move to another ISP.

Zeon

3916 posts

Uber Geek

Trusted

#424711 6-Jan-2011 17:03

Slowgeek: We have had a number of contacts with people getting "insufficient space on server" just before the service was reinstated this afternoon.

I hope this suggests some inconvenience for XTRA

If XTRA/Telecom are reading this I trust they realise how angry I am at having to call in staff from holiday to man our help desks and try and sort out what our clients need to do to keep sending email. All of them with an smtp.xtra.co.nz setup must be paying XTRA some sort of subscription.

Surely the idea is that the internet should not be ONLY FOR GEEKS

Who are your customers? If you provide email services you should also be providing your own SMTP services... email hosting 101....

Speedtest 2019-10-14

cokemaster

Exited
4929 posts

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Retired Mod

Trusted

Lifetime subscriber

#424720 6-Jan-2011 17:24

Zeon:
Who are your customers? If you provide email services you should also be providing your own SMTP services... email hosting 101....

+1

All quality mail providers do that these days. There really isn't an excuse not to provide remote smtp authentication over 465/587

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

Slowgeek

3 posts

Wannabe Geek

#424723 6-Jan-2011 17:34

Our customers run a proprietary software package we provide on subscription. But they have their own email arrangements.

They do however look to us when things stop working.

Its only the ones with XTRA connections and using other email addresses that currently have a problem.

As salespeople their email addresses are rarely able to be altered.

In our package we have been using the XTRA SMTP server with a built in email sender where that is available.

Often this enables our clients to send emails when at their office while having different arrangements at home.

We have had calls from clients using outlook and other software as well

It appears we will now be forced to proxy for XTRA to support them in making whatever arrangements are needed to overcome the hurdles XTRA put in place. In many cases what is required to authenticate long standing XTRA client connections may be harder to find or sort out than encouraging them to switch service providers.

If someone at XTRA could provide a clear guide to switching to send.xtra.co.nz including steps for getting non xtra email addresses authenticated it would be greatly appreciated. We would immediately forward the guide or a link to anyone having problems.

I guess the wider problem is if its hard for us to keep email going reliably for our clients its not going to be easy for a large number of XTRA clients. This is also not what we planned for our focus in 2011.

mxpress

376 posts

Ultimate Geek

#424725 6-Jan-2011 17:41

All working again. Must have been simply an outage (which happens) so all you folks were rattling your sabers for nothing.

mxpress

robbyp

1199 posts

Uber Geek

#424726 6-Jan-2011 17:49

cokemaster:
Zeon:
Who are your customers? If you provide email services you should also be providing your own SMTP services... email hosting 101....

+1

All quality mail providers do that these days. There really isn't an excuse not to provide remote smtp authentication over 465/587

I have clients on Orcons iserve service, and they don't provide an SMTP server for email. They require you to use your ISPs SMTP server. Also didn't Xtra/Telecom block other SMTPs servers amd/or the port, so some people have no choice but to use Xtras SMTP server.

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