Internet not working for my world phone on xt in nz telecom sent me here

Forums › Spark New Zealand (including Skinny and BigPipe) › Internet not working for my world phone on xt in nz telecom sent me here

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swalker5872

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#443252 25-Feb-2011 02:34

NonprayingMantis: If it's AT&T then it is possibly locked to their network.

ETA: looks like it's GSM only, not WCDMA, so suprised voice is working at all.

If the phone is locked you will need to get it unlocked, but best to check if it will work on XT before that. They have a IMEI checker online
http://www.telecom.co.nz/mobile/ournetwork/phonecompatibility
which will give you an indication, although not always 100% as relies on the underlying dataset being correct which I think is supplied by the manufacturers and sometimes errors can creep in.

johnr

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#443256 25-Feb-2011 06:17

gehenna: Very curious that Telecom would send you to Geekzone rather than spend the time to help you themselves. Pretty poor effort on their part really. Which is at odds with my recent experiences with them. Guess it's just who you deal with on the day eh!

This is why carriers don't like dealing with imported devices

freitasm

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#443273 25-Feb-2011 08:56

swalker5872:
NonprayingMantis: If it's AT&T then it is possibly locked to their network.

ETA: looks like it's GSM only, not WCDMA, so suprised voice is working at all.

If the phone is locked you will need to get it unlocked, but best to check if it will work on XT before that.

The phone is not locked, it can be used for voice and SMS, so this rules out locking.

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freitasm

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#443276 25-Feb-2011 09:00

NonprayingMantis: ETA: looks like it's GSM only, not WCDMA, so suprised voice is working at all.

http://developer.att.com/developer/device_detail.jsp?id=6.3_v1_7600118 says it's 3G, as expected from all later AT&T handsets.

The solution is to really get to the settings, add the correct APN and then check other settings where they may be linking to "Active APN" or "Preferred APN" or "Default APN" and select the correct one.

Without having seen the phone menus is really hard to help - either for people in a forum or on a call centre. In store would be the best bet, but being an import I don't see stores wanting to do it for free... Also there's no guarantee it will actually work. I have a couple of AT&T smartphones here and know how AT&T link everything together.

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NonprayingMantis

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#443419 25-Feb-2011 15:08

gehenna: Very curious that Telecom would send you to Geekzone rather than spend the time to help you themselves. Pretty poor effort on their part really. Which is at odds with my recent experiences with them. Guess it's just who you deal with on the day eh!

you think a carrier should train it's staff on the intricacy's of every single device that they don't even sell?

Would you take your Ford into a Holden garage and expect them to sort any problems out for free?

d1silvia

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#443432 25-Feb-2011 15:52

Thank you for all you help i will be trying taking it to the store, hopefully i then are only coming back to thank and not ask more questions, im in palmerston north new zealand, is anyone else here, that is competent on these types of phone to set up?

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joff_nz

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#443694 26-Feb-2011 19:01

And this people, is the value of buying from Telecom directly.

BarTender

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#443715 26-Feb-2011 20:22

d1silvia: My settings have different titles/set up i will list what it says and see if you can help me further.

Set Name: TelecomData
Access Name: internet.telecom.co.nz
Auth type: none
Protocol: HTTP
Home URL: Http://pdaportal.telecom.co.nz
Proxy Address: 0.0.0.0:80
Linger Time (sec.): 300

I think these are your issue.

As Neil and MF said, you should try playing around with the settings.

Access Point Name (APN): wap.telecom.co.nz
Home Page: http://myhomepage
Proxy IP Address: 210.55.11.73:80

Those should work... if it's going to work on your phone.

Otherwise use the Internet APN, and nothing for the proxy address.

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