Internet not working for my world phone on xt in nz telecom sent me here

Forums › Spark New Zealand (including Skinny and BigPipe) › Internet not working for my world phone on xt in nz telecom sent me here

d1silvia

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Wannabe Geek

#77924 24-Feb-2011 12:08

Hi any help very welcome,

Telecom cant help me they have sent me here, i have a Samsung at&t SGH-A797 flight world phone, everything works bar the internet.

Telecom originally sent em a message with the settings but these are not working, so when i rang back they sent me here saying someone would be able to tell me all the setting to put in manually to make internet available on my phone.

I hope i have included enough information here to get help but if not please ask me, i really want use on net on my phone.

Thanks

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BDFL - Memuneh
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#443026 24-Feb-2011 12:43

If you know your way around its menus, check the "APN" settings correspond to these: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=32983

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d1silvia

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Wannabe Geek

#443043 24-Feb-2011 13:38

My settings have different titles/set up i will list what it says and see if you can help me further.

Set Name: TelecomData
Access Name: internet.telecom.co.nz
Auth type: none
Protocol: HTTP
Home URL: Http://pdaportal.telecom.co.nz
Proxy Address: 0.0.0.0:80
Linger Time (sec.): 300

johnr

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#443045 24-Feb-2011 13:52

Remove the Home URL: Http://pdaportal.telecom.co.nz and try again (I might be wrong)

d1silvia

8 posts

Wannabe Geek

#443053 24-Feb-2011 14:32

Failed to connect to the internet

Iv gone through a few different pages(forum posts on here) trying different address's for it and tried the above note, and have the same end result as above :( Any more ideas? Any cell wizzes in palmy wanna come mess with it?

freitasm

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#443069 24-Feb-2011 15:11

Have you used this SIM card with another handset, and it worked for mobile data?

If not, then contact Telecom to check mobile data is correctly provisioned. Also remember if this is prepay you need a minimum balance to connect.

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d1silvia

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Wannabe Geek

#443080 24-Feb-2011 15:26

yes this sim has been in a few other phones and internet has worked fine, it is pre-paid but has credit, and its not giving the message that it would when you have no credit is just telling me its unable to connect :( iv had the same number for 6 years when telecom brought out sim cards i got my number put on one. Any more ideas anyone???

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NealR

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#443100 24-Feb-2011 16:22

Have you tried:
Access Point Name (APN): wap.telecom.co.nz
Data Bearer: Packet Data
User Name: (leave blank)
Password:
Home Page: http://myhomepage
Proxy IP Address: 210.55.11.73
Proxy Port: 80
Proxy Secure Port: 8080

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d1silvia

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#443109 24-Feb-2011 16:36

i dont have all those options on my phone in connectivity settings i have: set name, access name, auth type, protocol, home url, proxy address, linger time (sec.) and thats it

freitasm

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#443110 24-Feb-2011 16:37

You could just take it to a store and ask for a bit of help with the configuration?

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d1silvia

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#443112 24-Feb-2011 16:38

if i change protocol from HTTP to WAP it brings up another box for gateway address

gehenna

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#443113 24-Feb-2011 16:39

Very curious that Telecom would send you to Geekzone rather than spend the time to help you themselves. Pretty poor effort on their part really. Which is at odds with my recent experiences with them. Guess it's just who you deal with on the day eh!

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d1silvia

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Wannabe Geek

#443115 24-Feb-2011 16:40

telecom have advised me that there store may not be any use as the phone is a world phone not a telecom phone and advised me to try here, then store, then will have to contact manufacturer of the phone

NonprayingMantis

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#443124 24-Feb-2011 17:17

If it's AT&T then it is possibly locked to their network.

ETA: looks like it's GSM only, not WCDMA, so suprised voice is working at all.

GH33

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Master Geek

#443130 24-Feb-2011 17:39

Try ringing telecom again and hopefully you will get someone a little more helpful or at least putting in an effort to help. They may get a similar samsung phone and navigate the menus with you together to create new internet profiles + activating them for your browser.

freitasm

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#443132 24-Feb-2011 17:45

Oooops, sorry... Missed the AT&T bit.

AT&T handset are pretty locked up. They do a lot of this - you can use an unlocked phone for voice/SMS but then need a lot of time to configure everything else.

And that's why the Telecom person sent it here - because they themselves can't provide support to a parallel import - pretty much like Vodafone.

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