Rant about Telecom

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akia

489 posts

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#498903 28-Jul-2011 12:43

techmeister: Telecom obviously don't want it anymore.

Both myself & joekesmail have requested information to try to help. We're both trusted Telecom representatives.

dclegg

2806 posts

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#498918 28-Jul-2011 13:10

techmeister:

Why don't you just move your phone line to Slingshot! Problem solved.
Telecom obviously don't want it anymore.

Do you come to this conclusion evidenced by the two Telecom staffers reaching out to the OP here, or by some other metric?

Gigs

95 posts

Master Geek

#498920 28-Jul-2011 13:11

LOL it's easy for any service provider to sort out everything when you have ALL the services with them, be it Telecom, Slingshot, or Vodafone so of course others are willing to step up.

When services are split it makes for some fun times, but they can be sorted out - as people have already expressed here in willingness to help. Dealt with a few of these when I was at Callplus, the more knowledgable techs have the tools to look at this sort of stuff, if they think of it. :)

DrNut

135 posts

Master Geek

#498927 28-Jul-2011 13:31

akia: @DrNut - joeksemail has sent you a PM. If this is not resolving your issue please PM me your details and your line number for me to investigate further with our teams.

Regards,
Amber Craig

Thanks Amber, I've messaged Joe and am just waiting for a response.

I appreciate the help from the telecom crew on GZ, it's just unfortunate that a company has to be publicly flogged on this site because of CSR's with awful attitudes.

akia

489 posts

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#498928 28-Jul-2011 13:33

DrNut: Thanks Amber, I've messaged Joe and am just waiting for a response.

I appreciate the help from the telecom crew on GZ, it's just unfortunate that a company has to be publicly flogged on this site because of CSR's with awful attitudes.

Coolio

techmeister

310 posts

Ultimate Geek

#499746 30-Jul-2011 14:48

akia:
techmeister: Telecom obviously don't want it anymore.

Both myself & joekesmail have requested information to try to help. We're both trusted Telecom representatives.

While I,m sure you guys will do everything to help (and we all appreciate that here at Geekzone)
my post was designed to help the OP and maybe remind Telecom that we all have choices now and you should not treat loyal 10 year customers like that. Having said that I have my broadband and phone line with Telecom and am a very happy customer.

freitasm

BDFL - Memuneh
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#499748 30-Jul-2011 14:52

techmeister:
akia:
techmeister: Telecom obviously don't want it anymore.

Both myself & joekesmail have requested information to try to help. We're both trusted Telecom representatives.

While I,m sure you guys will do everything to help (and we all appreciate that here at Geekzone)
my post was designed to help the OP and maybe remind Telecom that we all have choices now and you should not treat loyal 10 year customers like that. Having said that I have my broadband and phone line with Telecom and am a very happy customer.

Hmmm. Somehow I read this and the way it's written sure will make some of the Telecom folks think "why bother then?"

We all know there are options. I'm just not sure this is the way of making this clear. What exactly you mean with "you should not treat loyal 10 year customers like that"? What's "like that" and who is the target of this comment?

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

techmeister

310 posts

Ultimate Geek

#499749 30-Jul-2011 14:57

dclegg:
techmeister:

Why don't you just move your phone line to Slingshot! Problem solved.
Telecom obviously don't want it anymore.

Do you come to this conclusion evidenced by the two Telecom staffers reaching out to the OP here, or by some other metric?

My metric as you put it, was not designed to upset the Telecom staffers that are trying to help, more to remind the OP and Telecom that he has options.
Had the OP not come to Geekzone that would have been one of his options.

freitasm

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#499752 30-Jul-2011 14:58

Ok, the answer to my previous is question is in the previous post.

techmeister

310 posts

Ultimate Geek

#499761 30-Jul-2011 15:19

freitasm:
techmeister:
akia:
techmeister: Telecom obviously don't want it anymore.

Both myself & joekesmail have requested information to try to help. We're both trusted Telecom representatives.

While I,m sure you guys will do everything to help (and we all appreciate that here at Geekzone)
my post was designed to help the OP and maybe remind Telecom that we all have choices now and you should not treat loyal 10 year customers like that. Having said that I have my broadband and phone line with Telecom and am a very happy customer.

Hmmm. Somehow I read this and the way it's written sure will make some of the Telecom folks think "why bother then?"

We all know there are options. I'm just not sure this is the way of making this clear. What exactly you mean with "you should not treat loyal 10 year customers like that"? What's "like that" and who is the target of this comment?

I don't why you think I am bagging on the Telecom staffers here trying to help?
I praise their help here.

The original OP post states Telecom,s CSR was unhelpful and unwilling to sort the issue and the target is Telecom's CSR in this case, lets not blow it out of proportion.
I have been helped by some of the best Telecom staff in the past and always appreciated it.
I apologize if I have upset the Telecom folks here, that was not my intention.

oxnsox

1923 posts

Uber Geek

#499784 30-Jul-2011 16:12

...... and you should not treat loyal 10 year customers like that.

I very much doubt 'loyalty' has anything to do with the way Telcos react to customer complaints/queries.

Is a customers value defined by their loyalty, or by their value/spend?

Often 'loyalty' is more a matter of a customer NOT doing anything, with regards to looking at other options. It's the easy option of staying with what you're (mostly) comfortable with, rather than initiate some change (whose consequences you can't be entirely certain about).

joeksemail

78 posts

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#499787 30-Jul-2011 16:22

Hi DrNut,

I have sent you a PM.

This should now all be resolved.

Many Thanks,

Joe

DrNut

135 posts

Master Geek

#499790 30-Jul-2011 16:27

Thanks alot to Joe, Toll bar has now been removed.

Good job GZ telecom peeps

Jughead

141 posts

Master Geek

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#511442 24-Aug-2011 19:40

hi there i work for the training team at telecom....

in my 8 years here there has never been any training to my knowladge on toll bar causing static. the rep got it wrong unfortunatly with nearly 2000 front line people its almost impossible toget every body say all the rightthings all the time. the only thinging we we can do at times is put it right which two staffers have tried to do

sorry we didnt get it right first time but i see we have put it right

Any views expressed here are my own and do not necessarily represent the views of my employer Telecom NZ

techmeister

310 posts

Ultimate Geek

#511544 25-Aug-2011 00:08

All is good Jughead.

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