How slow does it have to get before something can be done?

Forums › Spark New Zealand (including Skinny and BigPipe) › How slow does it have to get before something can be done?

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#507587 16-Aug-2011 21:42

berrys:
l43a2: keep ringing till they get sick of u an then demand a tech to check out the exchange/cabinet

Our relative down the road is onto it, logging everyday with screen captures and emailing through to support. I'll chime in too just to be annoying and maybe something will happen.

You're no doubt being served from a Conklin that probably has dual E1 feeds (4Mbps max). As harsh as it sounds the real world reality is there is virtually nothing that can be done to help you in the short term. Youe best option may be to look at see what wireless options are available, I'm not sure how your area fits in with the RBI wireless rollout or whether you have any local wireless ISP's.

berrys

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#507590 16-Aug-2011 21:44

sbiddle:
l43a2: keep ringing till they get sick of u an then demand a tech to check out the exchange/cabinet

No cabinets in that area..

Reastically there isn't much you can do - it's one of the aspects of living in a rural area.

The good news is the RBI is delivering 6 new fibre fed cabinets to Ohoka. The only bad news is that the scheduled dates are between 2013 and 2014.

Is that info available somewhere? I heard there might be 3 cabinets, but not 6. Maybe as more households are bought/developed the schedule might be put forward... Quite a few places have sold and subdivisions popped up with people from chch moving out this way...

berrys

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#507591 16-Aug-2011 21:45

scuwp:
berrys:
scuwp:
berrys:
johnr: I would say the exchange your copper is connected to has limited transmission capacity that is maxing out at peak time

Can anything be done about this if it is everyday for months? Surely telecom can't call this 'broadband' if the speeds are like this everyday from 4pm.

Yes, you could move into the city.

Thanks but our city is broken. Kaiapoi is 5 minutes away and has decent speeds but I prefer our 2 acre block. I guess thats the compromise...

You've got it. I would love to live in the country, but poor (or nil) BB performance is one of the reasons we have hung around suburbia.

I guess you will be upgraded at some point, not sure what you can do about it till then other than keep complaining.

Was a fine line when we decided to move. I was happy enough initially with the adsl here but the last couple of months have been terrible.

sbiddle

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#507595 16-Aug-2011 21:47

berrys:
sbiddle:
l43a2: keep ringing till they get sick of u an then demand a tech to check out the exchange/cabinet

No cabinets in that area..

Reastically there isn't much you can do - it's one of the aspects of living in a rural area.

The good news is the RBI is delivering 6 new fibre fed cabinets to Ohoka. The only bad news is that the scheduled dates are between 2013 and 2014.

Is that info available somewhere? I heard there might be 3 cabinets, but not 6. Maybe as more households are bought/developed the schedule might be put forward... Quite a few places have sold and subdivisions popped up with people from chch moving out this way...

http://www.chorus.co.nz/cabinetupdate

I doubt the dates would changed, these were only confirmed a matter of weeks ago.

berrys

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Master Geek

#507597 16-Aug-2011 21:49

sbiddle:
berrys:
l43a2: keep ringing till they get sick of u an then demand a tech to check out the exchange/cabinet

Our relative down the road is onto it, logging everyday with screen captures and emailing through to support. I'll chime in too just to be annoying and maybe something will happen.

You're no doubt being served from a Conklin that probably has dual E1 feeds (4Mbps max). As harsh as it sounds the real world reality is there is virtually nothing that can be done to help you in the short term. Youe best option may be to look at see what wireless options are available, I'm not sure how your area fits in with the RBI wireless rollout or whether you have any local wireless ISP's.

Yeah, I'm figuring its a bit of a lost cause. I'm just fed up and having a bit of a rant, so thanks to everyone for reading and posting.

I'll let the relly down the road do most of the complaining. He has the right circles to cause a stir, so maybe something might happen...

Cymro

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#507701 17-Aug-2011 09:17

I'd agree with SBiddle's guess that you are being served off a Conklin right at the edge of the BB network, the sudden decrease in speed is probably due to more people in the are signing up to broadband and using the same Conklin, or just other users on heavy usage plans ramping up.

I'd not expect anything to change in the short-medium term, looking for a wireless provider might be your best bet.

berrys

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Master Geek

#507776 17-Aug-2011 10:47

Cymro:I'd not expect anything to change in the short-medium term, looking for a wireless provider might be your best bet.

Had a look at some wireless providers... Ouch! Quite up there in prices...

The school down the road should have ufb now or very soon... how long can a cat6 cable be..?

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samdouglas

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#507970 17-Aug-2011 14:55

Would you be better off with a T-Stick?

wjw

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#508012 17-Aug-2011 15:50

berrys:
Cymro:I'd not expect anything to change in the short-medium term, looking for a wireless provider might be your best bet.

Had a look at some wireless providers... Ouch! Quite up there in prices...

The school down the road should have ufb now or very soon... how long can a cat6 cable be..?

Have you spoken to either of these guys:

http://www.wirelessweb.co.nz/pricing.htm

or http://www.amuri.net//index.php?p=5&nm=Cost

berrys

225 posts

Master Geek

#508097 17-Aug-2011 16:58

wjw:
berrys:
Cymro:I'd not expect anything to change in the short-medium term, looking for a wireless provider might be your best bet.

Had a look at some wireless providers... Ouch! Quite up there in prices...

The school down the road should have ufb now or very soon... how long can a cat6 cable be..?

Have you spoken to either of these guys:

http://www.wirelessweb.co.nz/pricing.htm

or http://www.amuri.net//index.php?p=5&nm=Cost

Yep, awaiting coverage confirmation. Prices are too much though for the amount of data.

I'll just have to organise myself better for larger downloads during the day/later in the evening.

berrys

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Master Geek

#508877 19-Aug-2011 10:13

Maybe a result! An email from Telecom has identified that our exchange is connected to a heavily congested exchange and the techies are going to change the connection from our exchange to another...

Will be happening by cob today...

I'll report back tomorrow night if the speeds have improved.

pjamieson

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#509947 22-Aug-2011 14:08

How have you got on?

berrys

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#509954 22-Aug-2011 14:18

pjamieson: How have you got on?

Much better thanks!

I'm still giving it a week to make sure its consistently better but its looking better.

Although seeing your speeds does make me shed a tear... If only...

pjamieson

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#509955 22-Aug-2011 14:20

Haha, not intentional! Roll on RBI for you.

l43a2

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#509981 22-Aug-2011 15:13

berrys:
pjamieson: How have you got on?

Much better thanks!

I'm still giving it a week to make sure its consistently better but its looking better.

Although seeing your speeds does make me shed a tear... If only...

good to see they listened to you :) real broadband is great huh :P

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