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225 posts

Master Geek


Topic # 88470 16-Aug-2011 20:41
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Hi all,

I live in Ohoka, North Canterbury - semi rural and for the last couple of months our adsl speed has dropped from about 4pm till late evening. During the day its fine (around 1.5Mbps) given that we only get adsl. I've used about a 5th of our cap.

Download speeds from 4pm range from 0.02 - 0.5Mbps and upload speeds around the 0.5Mbps mark. I used the telecom speed test.

I called Telecom support and he checked our line and had me reset the modem, change filters etc. He thinks there must be a fault with our wiring. I'm pretty sure its because there are more people connecting from 4pm because its fine during the day. I'm further convinced of this because a relative has moved down the road and is experiencing this same slow down from 4pm. He's logged daily the slow speeds and it really is this slow everyday from 4pm!

So, (sorry for the long story) how long can this go on for before telecom will do anything? 

I realise that there are factors for speeds slowing down or fluctuating, but this seems ridiculous. Is there a way to find out how many connections there are to our exchange and whether telecom have 'oversold' capacity?

Your thoughts, comments and suggestions very much appreciated!

Shane 

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  Reply # 507551 16-Aug-2011 20:44
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Can't be the wiring if it's fine during the day LOL

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Master Geek


  Reply # 507557 16-Aug-2011 20:59
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freitasm: Can you please post modem stats here?



Woah, quick replies! Bear with me... Hopefully this is what you're after...

Modem: Linksys WAG320N
Downstream rate: 2336 Kbps
Upstream rate: 608 Kbps

Telecom speedtest:

Ping: 103ms
Download Speed: 0.29Mbps After3 mins to prepare...
Upload Speed: 0.47Mbps

Apologies if this isn't what you specifically wanted - its cold here and I'm a novice at these things! 

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Master Geek


  Reply # 507562 16-Aug-2011 21:09
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freitasm: Which server are you connecting to when running the speedtest?


Hi,

i just used the telecom speed test which doesn't specify a server, but I've just tried speedtest.net and these are the results:





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  Reply # 507565 16-Aug-2011 21:13
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you mention semi rural.. any electric fences get turned on after 4pm ?






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Master Geek


  Reply # 507566 16-Aug-2011 21:15
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l43a2: you mention semi rural.. any electric fences get turned on after 4pm ?


Probably, but most that I have seen are off a car battery 

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  Reply # 507568 16-Aug-2011 21:21
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I would say the exchange your copper is connected to has limited transmission capacity that is maxing out at peak time



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Master Geek


  Reply # 507570 16-Aug-2011 21:25
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johnr: I would say the exchange your copper is connected to has limited transmission capacity that is maxing out at peak time


Can anything be done about this if it is everyday for months? Surely telecom can't call this 'broadband' if the speeds are like this everyday from 4pm.
 

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  Reply # 507573 16-Aug-2011 21:29
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berrys:
johnr: I would say the exchange your copper is connected to has limited transmission capacity that is maxing out at peak time


Can anything be done about this if it is everyday for months? Surely telecom can't call this 'broadband' if the speeds are like this everyday from 4pm.
 


Yes, you could move into the city.  




Always be yourself, unless you can be Batman, then always be the Batman



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  Reply # 507577 16-Aug-2011 21:32
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keep ringing till they get sick of u an then demand a tech to check out the exchange/cabinet






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Master Geek


  Reply # 507580 16-Aug-2011 21:34
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scuwp:
berrys:
johnr: I would say the exchange your copper is connected to has limited transmission capacity that is maxing out at peak time


Can anything be done about this if it is everyday for months? Surely telecom can't call this 'broadband' if the speeds are like this everyday from 4pm.
 


Yes, you could move into the city.  


Thanks but our city is broken. Kaiapoi is 5 minutes away and has decent speeds but I prefer our 2 acre block. I guess thats the compromise...



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  Reply # 507582 16-Aug-2011 21:36
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l43a2: keep ringing till they get sick of u an then demand a tech to check out the exchange/cabinet


Our relative down the road is onto it, logging everyday with screen captures and emailing through to support. I'll chime in too just to be annoying and maybe something will happen. 

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  Reply # 507584 16-Aug-2011 21:38
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berrys:
scuwp:
berrys:
johnr: I would say the exchange your copper is connected to has limited transmission capacity that is maxing out at peak time


Can anything be done about this if it is everyday for months? Surely telecom can't call this 'broadband' if the speeds are like this everyday from 4pm.
 


Yes, you could move into the city.  


Thanks but our city is broken. Kaiapoi is 5 minutes away and has decent speeds but I prefer our 2 acre block. I guess thats the compromise...


You've got it.  I would love to live in the country, but poor (or nil) BB performance is one of the reasons we have hung around suburbia.  

I guess you will be upgraded at some point, not sure what you can do about it till then other than keep complaining.

 




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  Reply # 507585 16-Aug-2011 21:38
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l43a2: keep ringing till they get sick of u an then demand a tech to check out the exchange/cabinet


No cabinets in that area..

Reastically there isn't much you can do - it's one of the aspects of living in a rural area.

The good news is the RBI is delivering 6 new fibre fed cabinets to Ohoka. The only bad news is that the scheduled dates are between 2013 and 2014.

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