Are the Elderly being taken for a ride by Technicians?

Forums › Spark New Zealand (including Skinny and BigPipe) › Are the Elderly being taken for a ride by Technicians?

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99 posts

Master Geek
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#535532 20-Oct-2011 11:41

@ bazza ... thanks for correcting my grammar, your a real champ! I am the elderly person and it is I that feels he has been taken for a ride.

@ Bung ... the problems have been since late September and reported on the 6th October 2011. Before September there was not a disconnection problem. Since my earlier post, I have approached the 3 other Telecom Broadband users in my street of 20 houses, 2 others are experiencing the same problems as me, the other is in a newly built house with underground cable and he has not noticed being disconnected.

@Robjg ... I would now honestly say that I made that statement being over emotive about "being taken for a ride?"
I also now see how complex things can be via this thread. Thanks for enlightening me.

Regards Tedz

tedzart

99 posts

Master Geek
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#535654 20-Oct-2011 15:55

I said I would give an update and here goes.
Firstly Chorus have apologized for the "no show" yesterday because somehow I am being confused with a customer in Howick, Auckland, who is also having disconnection problems.
The Technician has been here for 2 hours and back and forth to the exchange.
He assures me that there is nothing wrong with my wiring and that the new line is good.
However he has encountered oddities with the Thomson Modem ... and when he has gone into diagnostics he has only found info up until January this year. He also suggested perhaps a "configuration problem with the modem".
He said he cannot promise miracles and will run further diagnostic checks on my Modem tomorrow.
Again he endorses that the problems are not a result of my house wiring.

Thanks for your comments and help.
Regards Tedz.

tedzart

99 posts

Master Geek
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#536265 21-Oct-2011 20:45

No problems all day .... now between 6.oopm - 8.40pm ... must have been disconnected 30 times. Chorus now have a 48 hour diagnosis on my connection so I certainly hope they are seeing all the disconnections. Going to give up now and watch the footie .
Cheers tedz

gzt

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#536283 21-Oct-2011 21:45

When this is over and sorted, get Telecom to partially refund you for the period you are effectively without service. They rarely offer, but will do so when asked.

Jaxson

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#536310 21-Oct-2011 22:43

cyril7: run a clean new line from the modem port of the filter to the modem

Sorry aside #2 here:

Is the modem port of the filter the same as the incoming line itself, or does something extra happen to that output of the filter?

cyril7

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#536313 21-Oct-2011 22:50

Yes it is, on the older adsl2 filters the input and DSL port were the same and only an input and output pair provided, on new VDSL2 filters Telecom specd that a third modem pair (green) is provided, internally this is simply directly connected to the input (orange pair) but it provides the ability for designers to provision a high pass section is they wish, however to meet the spec none is needed and as I understand it all current VDSL2 filters have the green and orange ports directly connected.

It is more convenient to have three ports, much simpler to wire.

Cyril

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webwat

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#536471 22-Oct-2011 16:24

Did they reconnect your bell with a new central splitter, or are you planning to get a new bell thats more compatible with ADSL? They probably should have explained that your bell had to be disconnected because its a likely contributing factor instead of saying that its the only problem.

Do other people in your street with non-telecom broadband also have problems?

Time to find a new industry!

tedzart

99 posts

Master Geek
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#536512 22-Oct-2011 18:31

Hello webwat, the bell still is disconnected. It actually came with the house 23 years back, from the previous owner. Over the years the bell has made me deaf and scared the living daylights out of my Cat. If the bell can be reattached, then that's fine ... I will not get another bell, I will just settle for carrying the phone around with me, however I will keep the "splitter" in mind (whatever it is ... I'm only a wannabe geek) and will mention it to the Tech.
Other non Telecom Users in the street and surrounding area are experiencing disconnection problems, from the few I have now directly asked, Vodafone, Call Plus and Slingshot Users ... but all connected to the telephone pole. Have a great night and thanks!

tedzart

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Master Geek
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#537388 25-Oct-2011 18:41

I thought I could put this subject to sleep ... however it is the complete lack of any liason that frustrates me the
most. Thursday 20th October 2011, I was told that my line was under a 48 hour diagnosis watch by the Chorus Technician who came to my house that day, this following a "no show by Technician" the day before.
I was also given an 027 number for the Technician on that Thursday, 20th Oct. to call if anything went wrong.
Commencing around 6.00pm the next night, the disconnections began again. They continued Saturday and Sunday ... I rang the Chorus Technician and left a message on his answer phone and stated that I sure hope he had picked something up from my 48 hour line diagnosis, as I had experienced dozens of disconnections each day, just like when I reported this fault back on the 6th. October 2001.
On Monday, Labour day, the disconnections continued. Now it is 6.30pm Tuesday 25th October 2011. The Chorus Technician never replied to my message I left on his 027. I have not been contacted by anyone.
I did stress to Chorus Technician (acting manager) that "liason" with me would stop a lot of bad feeling here.
I still don't know if I am being taken for a ride? I can only go by what I am told by the Technician ... and that
was basiclly that the problem is not the wiring in the house or my bell.
So, am I being ignored? fobbed off? ... or is this just normal service from Telecom?
I now feel I deserve an explanation of what the problems are from Telecom, it is to them I pay the money for services that I am just not getting.
Here is a quote of mine : *Liason Lessens Loathing*

tedzart

99 posts

Master Geek
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#537519 26-Oct-2011 04:53

It is another day *sigh* ... and I go through the ritual ... call the Philippines to ask to be contacted by Telecom in New Zealand. The Philippines mention that I have called many times regarding this issue and I am at "the advance team stage" in New Zealand and will make sure that I am contacted via my cell phone.

I don't have a Cell Phone!!! Is this where I am confused with the customer in Howick?
Due to Chorus not showing last Wednesday and apologizing Thursday because of a "no show" ... I have been confused with the Howick customer ..."didn't Chorus dispatch call you?" Arrrrrrrrrrrrgh! No one called me!

I am also disappointed that *Trusted* Telecomers have not entered this Thread ... there had been plenty of response when it was suspected that the fault was mine ... a silly old codger with bad wiring and a dodgy bell.

*liaison lessens loathing*

sbiddle

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#537524 26-Oct-2011 06:24

tedzart: I am also disappointed that *Trusted* Telecomers have not entered this Thread ... there had been plenty of response when it was suspected that the fault was mine ... a silly old codger with bad wiring and a dodgy bell.

*liaison lessens loathing*

Just one thing to remember - while Chorus is still part of "Telecom" for all intent purposes it is a seperate entity and by the end of next month will have nothing to do with Telecom after the split.

Telecom are your service provider, however all service work is carried out by Chorus.

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bazzer

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#537527 26-Oct-2011 07:36

tedzart: @ bazza ... thanks for correcting my grammar, your a real champ! I am the elderly person and it is I that feels he has been taken for a ride.

It's not a grammar thing, it's a sweeping generalisation thing. I hope your problem gets sorted.

P.S. You're = you are

(I'm sorry, I couldn't help myself)

akia

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#537550 26-Oct-2011 09:02

I have been keeping an eye on this. Although it is going through a process at the moment. I have asked someone from Chorus to take a look at it. Are you please able to PM me your reference number for the fault?

tedzart

99 posts

Master Geek
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#537680 26-Oct-2011 12:36

@ sbiddle ... I thank you for that reply.
@ bazza ... I have removed the pins from the voodoo doll, so You will no longer feel the twinges ... I forgive you correcting my grammar :]
@ akia ... I have sent you the case number and an abridged version of "War & Peace" thank you!

tedzart

99 posts

Master Geek
+1 received by user: 3

#538007 27-Oct-2011 05:02

'allo 'allo ... I have now had no problems for 12 hours, apart from when I was asleep and that was not computer related.
The initial Chorus Tech, who cut off my bells *squirm* turned up again. He had discovered a "fault" on my new line at the Exchange. So, he has transferred me back to the "old line" ... the same one I had when he cut off the bells.
Further to this, he has loaned me a Thomson "speedtouch" Modem (non wireless) overnight, with a "watch on the modem" to see if I get disconnected ... just in case it is my Thomson TG585 v8 Modem that is causing the issues.

Later today the Tech will return and pick up his Modem, check that things are ok regarding the "modem watch" and replace my Thomson TG585 v8 Modem. If "problems" don't reoccur, then the Modem will be deemed to not have caused the problem.

Finally it has been sorted that my name is not Leslie, I do not have a Cell Phone and I do not live in Howick, Auckland.

Thanks for having patience and tolerating my rave.

Regards Tedz (checks for bad grammar) *grin*

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