What do you think of BigPipe

Forums › Spark New Zealand (including Skinny and BigPipe) › What do you think of BigPipe

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#982328 8-Feb-2014 16:37

Spoonguard:
BigPipeNZ:
kieran21:
Spoonguard: Why does the Bigpipe website require JavaScript?

Because it's a nice responsive web design which scales according to window size. HTML5 isn't widespread enough to do it that way so they've opted for JavaScript responsive. IMO the page is a bit resource weighty but its not too bad 2MB isn't exactly big these days.

Try resizing your window smaller and you will hopefully see what I mean.

Is it causing a problem viewing it?

This.
We wanted to make it as mobile friendly as possible (especially for the support ticket page!).

Is it causing problems for you?
I must be the last JSrefusenik in the country. http://www.bigpipe.co.nz/views/no-javascript.html has no information about your product or service and leads nowhere. And the support ticket page isn't friendly to my mobile (mind you, it technically doesn't have a web browser anyway.) I am not accessibility challenged, so I can't say if this is a accessibility issue. What do I think of Bigpipe? If I am to inform my opinion on these things alone, I would have to say it's too #trendy for me. Has it become unreasonable for websites to have a static fallback?

Yeah when I said mobile friendly, I mean smartphone friendly.

If you don't have a smartphone then we probably aren't the ISP for you, since you probably need one to be able to get support, unless you are happy relying on public WiFi or something in the event of an outage.

We've had some good feedback from people about some minor accessibility issues, which we have some fixes for very soon. We have a couple of blind customers I am aware of. We're also developing an iPhone app (with android etc to follow) which we will ensure is accessibility friendly.

Javascript is a pretty major part of the web, you really need it to do a hell of a lot of stuff.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Fefe

4 posts

Wannabe Geek

#987553 14-Feb-2014 22:26

Hi I read the first eight pages but I got bored so I'm sorry if my question has already been answered, I was wondering if your service was all good with online gaming ie: Xboxlive?

I know there are some ISP's around that are junk for gaming on like Woosh so I was just wondering if yous were..

Thanks :)

BigPipeNZ

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#987556 14-Feb-2014 22:30

Fefe: Hi I read the first eight pages but I got bored so I'm sorry if my question has already been answered, I was wondering if your service was all good with online gaming ie: Xboxlive? I know there are some ISP's around that are junk for gaming on like Woosh so I was just wondering if yous were.. Thanks :)

I don't have an Xbox, so can't comment on that, but I have a PS3, PS4, and PC, all of which get used for various online gaming, and have no issues with any of those.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Fefe

4 posts

Wannabe Geek

#987558 14-Feb-2014 22:43

BigPipeNZ:
Fefe: Hi I read the first eight pages but I got bored so I'm sorry if my question has already been answered, I was wondering if your service was all good with online gaming ie: Xboxlive? I know there are some ISP's around that are junk for gaming on like Woosh so I was just wondering if yous were.. Thanks :)

I don't have an Xbox, so can't comment on that, but I have a PS3, PS4, and PC, all of which get used for various online gaming, and have no issues with any of those.

I'm impressed with the speed in which you responded!

Are the Huawei HG630b Wireless Modem's easy enough to setup and can I connect a VoIP handset to it?

BigPipeNZ

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#987570 15-Feb-2014 00:17

Fefe:
BigPipeNZ:
Fefe: Hi I read the first eight pages but I got bored so I'm sorry if my question has already been answered, I was wondering if your service was all good with online gaming ie: Xboxlive? I know there are some ISP's around that are junk for gaming on like Woosh so I was just wondering if yous were.. Thanks :)

I don't have an Xbox, so can't comment on that, but I have a PS3, PS4, and PC, all of which get used for various online gaming, and have no issues with any of those.

I'm impressed with the speed in which you responded! Are the Huawei HG630b Wireless Modem's easy enough to setup and can I connect a VoIP handset to it?

the HG630b should require basically no setup, it should just work straight out of the box, without even going into the GUI.

I haven't looked into VOIP on it I'm afraid, we don't sell VoiP. No reason why it shouldn't work though AFAIK.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

sonyxperiageek

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#987751 15-Feb-2014 13:26

michaelmurfy:
metalla: Certainly seems that way. Hopefully it can go back, otherwise, anyone in the market for a really great modem router?

There's still my (actually very good) router :P - http://www.geekzone.co.nz/forums.asp?forumid=77&topicid=138987

What did you switch to in the end?

Sony

skindoggi

3 posts

Wannabe Geek
Inactive user

#989013 17-Feb-2014 16:28

I signed up to Big Pipe about 3 weeks ago as I moved into a new house, which required Chorus to come around and change the port that my house connects to. The Chorus Guy had some problem getting into the exchange, so instead of putting me onto the port I’d been assigned, he apparently changed my details in the Chorus system so that my port was listed as the one the previous tenant used. He told me to email Big Pipe with the updated port, and that the Chorus head office could see my modem, so all should be fine. Big Pipe couldn’t understand what had been done (the port the guy had given me didn’t make any sense to him), so they sent another Chorus Guy out, who said that everything should be fine, and that he would contact Big Pipe to make sure they had all the details right. I still couldn’t connect though, which resulted in Big Pipe sending out another Chorus Guy, who said basically the same thing as the second. He brought a modem with him and rang his base to get a “test username and password” to try and test his modem, but the guy at the base couldn’t find any details on Big Pipe, and had a bit of a laugh after he realised that the only way to contact Big Pipe support if you were having broadband problems was via the internet. But they didn’t make any more progress than the previous guys, and said that from the Chorus side, everything seems fine, and my modem is connected fine to the exchange.

I’ve had fairly regular contact with Big Pipe support until now, and now haven’t heard from them since mid last week, despite sending quite frequent emails. I’m not sure what the problem is and was wondering if anyone else has had any sort of similar issues. Here’s the current situation:

Pretty sure my model is set up properly – it’s a TP-Link TD-W8960N, and pretty new, and don’t think it’s causing the problems.
ADSL light on the modem is on, but the ‘broadband’ light is off.
Diagnostics show that all the tests pass (including the ADSL ones) until PPP authentication, which is a fail, as are the ones that follow, which to me suggests an incorrect password, but I was told the only password that is needed is anything that’s not blank.
All of the settings as outlined by Big Pipe are in (there are slightly different names for some of the settings, but pretty sure they’re all good).

Is there anything I might have done wrong or missed, or is this something that needs to be fixed at the Chorus/ISP end? It's now been about 3 weeks without internet, and it's starting to get very frustrating, as I feel like it's just going around in circles!

Thanks for any help!

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metalla

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Geek

#989016 17-Feb-2014 16:31

sonyxperiageek:
michaelmurfy:
metalla: Certainly seems that way. Hopefully it can go back, otherwise, anyone in the market for a really great modem router?

There's still my (actually very good) router :P - http://www.geekzone.co.nz/forums.asp?forumid=77&topicid=138987

What did you switch to in the end?

Currently still soldiering on with the x3500, I have a truenet.co.nz router on the way, and ill either grab a modem, or re-use one of the ones I have lying around. Read some positive thoughts on the Thompson one, ive also got some tp-link stuff lying around that might be worth a shot.

All in all though happy with BigPipe, my pings in gaming are solid, whereas with orcon they would go from ~50ms up to nearly 1000ms on a regular basis. Download speeds maybe aren't as fast as they used to be, but that's not a huge deal.

metalla

28 posts

Geek

#989023 17-Feb-2014 16:34

skindoggi: I signed up to Big Pipe about 3 weeks ago as I moved into a new house, which required Chorus to come around and change the port that my house connects to. The Chorus Guy had some problem getting into the exchange, so instead of putting me onto the port I’d been assigned, he apparently changed my details in the Chorus system so that my port was listed as the one the previous tenant used. He told me to email Big Pipe with the updated port, and that the Chorus head office could see my modem, so all should be fine. Big Pipe couldn’t understand what had been done (the port the guy had given me didn’t make any sense to him), so they sent another Chorus Guy out, who said that everything should be fine, and that he would contact Big Pipe to make sure they had all the details right. I still couldn’t connect though, which resulted in Big Pipe sending out another Chorus Guy, who said basically the same thing as the second. He brought a modem with him and rang his base to get a “test username and password” to try and test his modem, but the guy at the base couldn’t find any details on Big Pipe, and had a bit of a laugh after he realised that the only way to contact Big Pipe support if you were having broadband problems was via the internet. But they didn’t make any more progress than the previous guys, and said that from the Chorus side, everything seems fine, and my modem is connected fine to the exchange. I’ve had fairly regular contact with Big Pipe support until now, and now haven’t heard from them since mid last week, despite sending quite frequent emails. I’m not sure what the problem is and was wondering if anyone else has had any sort of similar issues. Here’s the current situation:

Pretty sure my model is set up properly – it’s a TP-Link TD-W8960N, and pretty new, and don’t think it’s causing the problems.
ADSL light on the modem is on, but the ‘broadband’ light is off.
Diagnostics show that all the tests pass (including the ADSL ones) until PPP authentication, which is a fail, as are the ones that follow, which to me suggests an incorrect password, but I was told the only password that is needed is anything that’s not blank.
All of the settings as outlined by Big Pipe are in (there are slightly different names for some of the settings, but pretty sure they’re all good).
Is there anything I might have done wrong or missed, or is this something that needs to be fixed at the Chorus/ISP end? It's now been about 3 weeks without internet, and it's starting to get very frustrating, as I feel like it's just going around in circles!

Thanks for any help!

I believe an earlier post mentioned that auth is done on the port, so if BigPipe think you have a different port to what you are connected to, then their system is unlikely to auth you.

BigPipeNZ

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#989040 17-Feb-2014 17:21

skindoggi: I signed up to Big Pipe about 3 weeks ago as I moved into a new house, which required Chorus to come around and change the port that my house connects to. The Chorus Guy had some problem getting into the exchange, so instead of putting me onto the port I’d been assigned, he apparently changed my details in the Chorus system so that my port was listed as the one the previous tenant used. He told me to email Big Pipe with the updated port, and that the Chorus head office could see my modem, so all should be fine. Big Pipe couldn’t understand what had been done (the port the guy had given me didn’t make any sense to him), so they sent another Chorus Guy out, who said that everything should be fine, and that he would contact Big Pipe to make sure they had all the details right. I still couldn’t connect though, which resulted in Big Pipe sending out another Chorus Guy, who said basically the same thing as the second. He brought a modem with him and rang his base to get a “test username and password” to try and test his modem, but the guy at the base couldn’t find any details on Big Pipe, and had a bit of a laugh after he realised that the only way to contact Big Pipe support if you were having broadband problems was via the internet. But they didn’t make any more progress than the previous guys, and said that from the Chorus side, everything seems fine, and my modem is connected fine to the exchange. I’ve had fairly regular contact with Big Pipe support until now, and now haven’t heard from them since mid last week, despite sending quite frequent emails. I’m not sure what the problem is and was wondering if anyone else has had any sort of similar issues. Here’s the current situation:

Pretty sure my model is set up properly – it’s a TP-Link TD-W8960N, and pretty new, and don’t think it’s causing the problems.
ADSL light on the modem is on, but the ‘broadband’ light is off.
Diagnostics show that all the tests pass (including the ADSL ones) until PPP authentication, which is a fail, as are the ones that follow, which to me suggests an incorrect password, but I was told the only password that is needed is anything that’s not blank.
All of the settings as outlined by Big Pipe are in (there are slightly different names for some of the settings, but pretty sure they’re all good).
Is there anything I might have done wrong or missed, or is this something that needs to be fixed at the Chorus/ISP end? It's now been about 3 weeks without internet, and it's starting to get very frustrating, as I feel like it's just going around in circles!

Thanks for any help!

Hi,
I believe I've found your case and looking at it now. (Original date for connection was 31st Jan, But chorus re-booked it to 5th Feb, then again to 7th Feb - is that the one?).

Really sorry for the length of time this is taking.

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

skindoggi

3 posts

Wannabe Geek
Inactive user

#989042 17-Feb-2014 17:27

BigPipeNZ:

Hi,
I believe I've found your case and looking at it now. (Original date for connection was 31st Jan, But chorus re-booked it to 5th Feb, then again to 7th Feb - is that the one?).

Really sorry for the length of time this is taking.

Yep that's me. I appreciate it, feel to give me a call on my cell phone if you need any info - haven't got access to email once I get home from work as I've now run out of mobile data!

BigPipeNZ

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#989206 17-Feb-2014 20:47

skindoggi:
BigPipeNZ:

Hi,
I believe I've found your case and looking at it now. (Original date for connection was 31st Jan, But chorus re-booked it to 5th Feb, then again to 7th Feb - is that the one?).

Really sorry for the length of time this is taking.

Yep that's me. I appreciate it, feel to give me a call on my cell phone if you need any info - haven't got access to email once I get home from work as I've now run out of mobile data!

Just heard from my team. Looks like you are now connected up. Let me know if not.

Seems like a process issue between us and chorus, so we'll be raising that with them to ensure we don't get a repeat.

Cheers

bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Fefe

4 posts

Wannabe Geek

#989229 17-Feb-2014 21:24

metalla:
sonyxperiageek:
michaelmurfy:
metalla: Certainly seems that way. Hopefully it can go back, otherwise, anyone in the market for a really great modem router?

There's still my (actually very good) router :P - http://www.geekzone.co.nz/forums.asp?forumid=77&topicid=138987

What did you switch to in the end?

Currently still soldiering on with the x3500, I have a truenet.co.nz router on the way, and ill either grab a modem, or re-use one of the ones I have lying around. Read some positive thoughts on the Thompson one, ive also got some tp-link stuff lying around that might be worth a shot.

All in all though happy with BigPipe, my pings in gaming are solid, whereas with orcon they would go from ~50ms up to nearly 1000ms on a regular basis. Download speeds maybe aren't as fast as they used to be, but that's not a huge deal.

This is what I wanted to hear :)

Are you on the VDSL or one of the ADSL plans with BigPipe? also what were you previously on with Orcon as they are who I am currently with.

michaelmurfy

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#989231 17-Feb-2014 21:34

sonyxperiageek:
michaelmurfy:
metalla: Certainly seems that way. Hopefully it can go back, otherwise, anyone in the market for a really great modem router?

There's still my (actually very good) router :P - http://www.geekzone.co.nz/forums.asp?forumid=77&topicid=138987

What did you switch to in the end?

Switch ISP's after a few years? Why not.
Switch routers? I needed to force myself to dive into Mikrotik gear, and it's very good.

Michael Murphy | https://murfy.nz
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sonyxperiageek

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#989235 17-Feb-2014 21:37

michaelmurfy:
sonyxperiageek:
michaelmurfy:
metalla: Certainly seems that way. Hopefully it can go back, otherwise, anyone in the market for a really great modem router?

There's still my (actually very good) router :P - http://www.geekzone.co.nz/forums.asp?forumid=77&topicid=138987

What did you switch to in the end?

Switch ISP's after a few years? Why not.
Switch routers? I needed to force myself to dive into Mikrotik gear, and it's very good.

Switching routers. :)

Sony

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