Telecom Ultra VDSL Residential Plans

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Ultra VDSL Residential Plans

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381 posts

Ultimate Geek

#854269 12-Jul-2013 11:16

michaelmurfy:
tstone: My installation was completed yesterday afternoon.

The Chorus guy was really great (anyone from Chorus reading this?) but before the install started he was saying that the distance from the cabinet was probably too great for this to work. Anyway, before he left we tested it on Telecom's speed test and it was 20 down and 1 up (better than the ADSL2 performance of 12 down 0.7 up). He noted that until he signed off the job later that afternoon that was probably the best I would get.

Later in the evening I thought I would give it a workout. Watched multiple programs on Hulu Plus on the PS3 with my daughter watching YouTube on the other PS3 and the wife doing her thing on Facebook. There was no buffering/stuttering of any note for anyone at home!

After this testing I did the Speed Test again and it was 20 down and 10 up. This morning I am getting very similar results.

Even though I am not getting the best speeds I am very happy with the performance. It solved the family issues i.e. can you please stop watching a video/playing a game/skyping so that I can use the internet?

It's great as an interim step to fibre, at a slight cost premium, given that there are no dates for fibre at my place.

Thanks Telecom and Chorus.

BTW I am having problems/questions about the modem which I will start another thread about after RTFM.

That's fantastic to hear - just FYI the reason it'll be 1mbit up at the start was our system won't switch over to the VDSL profile until Chorus marks the job as complete. DLM will take over so it's important you don't reboot your modem if possible, your speeds always start off slow and increase from there so let us know what kind of speeds you get in 2 weeks :)

Thanks Michael, I know I have to wait. Unfortunately, reading the modem manual, I have to perform a hard reset in order to regain access to the configuration GUI. How badly will this affect the DLM data collection? Everything is working fine, except I lost access to the GUI when I was faffing around last night (successfully) trying to gain access to my Wireless AP GUI.

michaelmurfy

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#854275 12-Jul-2013 11:24

tstone:

Thanks Michael, I know I have to wait. Unfortunately, reading the modem manual, I have to perform a hard reset in order to regain access to the configuration GUI. How badly will this affect the DLM data collection? Everything is working fine, except I lost access to the GUI when I was faffing around last night (successfully) trying to gain access to my Wireless AP GUI.

That shouldn't be a problem :) It still should run it's course.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.

michaelmurfy

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#854278 12-Jul-2013 11:26

Chrizvi: Guys, can you please post your speedtest to US prior VDSL and after you got VDSL.
just checking if it is worth converting to VDSL as I got ADSL atm am satisfied with connection to US (can view Hulu, Netflix in HD). while kids are viewing youtube, and another streaming of Netflix and HULU.

Currently I got 16Mbps (d) and 1Mbps (u). with Attenuation of 20db (waahhhh) but currently 250m away from cabinet. I suspect this must be my cabling within house as I got bad wirings...

Thanks for the feedback guys

Sounds like you're needing a master filter :)

Chrizvi

295 posts

Ultimate Geek

#854300 12-Jul-2013 12:00

michaelmurfy:
Chrizvi: Guys, can you please post your speedtest to US prior VDSL and after you got VDSL.
just checking if it is worth converting to VDSL as I got ADSL atm am satisfied with connection to US (can view Hulu, Netflix in HD). while kids are viewing youtube, and another streaming of Netflix and HULU.

Currently I got 16Mbps (d) and 1Mbps (u). with Attenuation of 20db (waahhhh) but currently 250m away from cabinet. I suspect this must be my cabling within house as I got bad wirings...

Thanks for the feedback guys

Sounds like you're needing a master filter :)

and this is included when you order with telecom? they will install master filter for free? correct?

michaelmurfy

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#854306 12-Jul-2013 12:06

Chrizvi:
michaelmurfy:
Chrizvi: Guys, can you please post your speedtest to US prior VDSL and after you got VDSL.
just checking if it is worth converting to VDSL as I got ADSL atm am satisfied with connection to US (can view Hulu, Netflix in HD). while kids are viewing youtube, and another streaming of Netflix and HULU.

Currently I got 16Mbps (d) and 1Mbps (u). with Attenuation of 20db (waahhhh) but currently 250m away from cabinet. I suspect this must be my cabling within house as I got bad wirings...

Thanks for the feedback guys

Sounds like you're needing a master filter :)

and this is included when you order with telecom? they will install master filter for free? correct?

On our VDSL plans :)

GregV

928 posts

Ultimate Geek

#854314 12-Jul-2013 12:20

Wheelbarrow01:
GregV: Modem sitting at CourierPost depot (I'll grab it tonight), and install booked for Monday morning!

Remember our modems are backwards compatible so will work with ADSL. I recommend plugging the modem in and testing it on ADSL before the technician arrives. In the unlikely event that the tech has issues with the VDSL connection he can then rule out the modem straight away.

That's Simon's Handy Tip O' The Day (Brought to you by GeekZone)

That is the best Tip O' The Day I have read today. And it means I get to play with a new toy before Monday :)
Thank you Simon. It is great seeing the support flow from you guys in this thread.

nzspur

1 post

Wannabe Geek

#854320 12-Jul-2013 12:36

Hi there. Just got my VDSL Technicolor modem through the post, and am being connected on Monday. I use unblock-us, but can't see a way to change DNS settings on this modem....anyone know?
Many Thanks

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michaelmurfy

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#854322 12-Jul-2013 12:41

nzspur: Hi there. Just got my VDSL Technicolor modem through the post, and am being connected on Monday. I use unblock-us, but can't see a way to change DNS settings on this modem....anyone know?
Many Thanks

You can use the router on ADSL, so give it a go.

booyah

82 posts

Master Geek

#854325 12-Jul-2013 12:54

is there a tracking number for the modem? my confirmed install is next tues but the modem hasnt arrived yet

Wheelbarrow01

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Chorus

#854332 12-Jul-2013 13:10

booyah: is there a tracking number for the modem? my confirmed install is next tues but the modem hasnt arrived yet

Hi Booyah,

I checked your modem order and Courierpost have been supplied your mobile number so as soon as your tracking number has been generated you will receive a text message advising the tracking number and expected delivery date.

This service is called Delivered Smartly and enables customers to know in advance when to expect their package to arrive.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

booyah

82 posts

Master Geek

#854334 12-Jul-2013 13:15

thanks! i was worried that the package may have been lost in the post

morrisk

364 posts

Ultimate Geek

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#854340 12-Jul-2013 13:25

Worth checking if modem doesn't arrive as indicated in the txt that is sent. I had txt indicating delivery the next day - didn't arrive so contacted courier post who advised I needed to get tracking number from Telecom. Got that this morning and put it into the track and trace page. It indicated that the modem had been delivered and signed for but I had no modem and the signature was nobody I knew.
Called Courier post and they said ignore the web information - the package had been returned to Telecom as it couldn't be delivered - address insufficient. Surprising given that it was a well know address and company in the Wellington CBD. So it is to be sent out again so fingers crossed this time. Install not until the 20th so hopefully it will be safely delivered by then

wasabi2k

2096 posts

Uber Geek

#854342 12-Jul-2013 13:32

So

My original email I got stated requested install date as the 16th and no confirmed date.
Got a text saying your broadband will be connected on the 11th.
No show on the 11th, emailed customer service.
Apparently there was something wrong with my initial order, it has now been re-ordered and install on the 19th.

So I guess I will remain excited until the 19th!

Wheelbarrow01

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Chorus

#854355 12-Jul-2013 13:43

wasabi2k: So

My original email I got stated requested install date as the 16th and no confirmed date.
Got a text saying your broadband will be connected on the 11th.
No show on the 11th, emailed customer service.
Apparently there was something wrong with my initial order, it has now been re-ordered and install on the 19th.

So I guess I will remain excited until the 19th!

Hi wasabi2k,

Yes there is a known issue with some service requests. The system we use to interact with Chorus is currently allowing frontline reps to issue 'connection only' VDSL orders, however as well advised all VDSL requests must be 'connection + wiring' to direct the technician to visit the customer's premises. We are trying to get the system changed to avoid this error happening.

All reps have been advised to take care but some connection only orders are slipping through. When this happens the order has to be rolled back, deactivated, and then the correct order issued - all of which takes time and leads to delays.

I have not looked into your account but I am 99% sure this is what happened in your case and I apologise for that. I know it is a pain to be told a whole bunch of different dates, especially when the correct one is the furthest away.

EDIT: Fixed spelling errors

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

wasabi2k

2096 posts

Uber Geek

#854369 12-Jul-2013 13:56

Wheelbarrow01:
wasabi2k: So

My original email I got stated requested install date as the 16th and no confirmed date.
Got a text saying your broadband will be connected on the 11th.
No show on the 11th, emailed customer service.
Apparently there was something wrong with my initial order, it has now been re-ordered and install on the 19th.

So I guess I will remain excited until the 19th!

Hi wasabi2k,

Yes there is a known issue with some service requests. The system we use to interact with Chorus is currently allowing frontline reps to issue 'connection only' VDSL orders, however as well advised all VDSL requests must be 'connection + wiring' to direct the technician to visit the customer's premises. We are trying to get the system changed to avoid this error happening.

All reps have been advised to take care but some connection only orders are slipping through. When this happens the order has to be rolled back, deactivated, and then the correct order issued - all of which takes time and leads to delays.

I have not looked into your account but I am 99% sure this is what happened in your case and I apologise for that. I know it is a pain to be told a whole bunch of different dates, especially when the correct one is the furthest away.

EDIT: Fixed spelling errors

UNACCEPTABLE! I have been a customer for 10 years blah diblah di blah...

Yeah I understand, it's not a big deal. Appreciate the explanation.

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