Big Time plan removal

Forums › Spark New Zealand (including Skinny and BigPipe) › Big Time plan removal

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#333407 22-May-2010 22:30

-----------Do you honestly believe the work around is the cause? Not being a smartass :p Serious question.
Workaround would have been an easy fix. ------------

Absolutely. If it was an easy fix, it would have been fixed.

We have tried unlimited twice now, so its clearly not an issue of lack of desire on our part. When Go Large was released, many hard core leechers checked and double checked with us so they can ensure they play by the rules, that was good to see. On this occasion it is a great pity that the efforts of a minority have affected the companys ability to continue this plan, and for the target market of above 20Gb users who wanted the lack of need to worry about excess charges and speed throttling, to use this plan.

There are disgruntled users on here that is understandable, but I can assure you that the various conspiracy theories are just speculation and assumptions. Yes there are Telecom employees on here I am one. I dont feel that we defend the company or the plan, we just try to state things as they are. We are on here to help if we can, enlighten if we can, but while things can go wrong, believe it or not, we are trying to offer options to the customers, and trying unlimited twice has been one example.

Cheers

DravidDavid

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#333409 22-May-2010 22:39

I hope it gets tried a 3rd time. That hope is pretty much the only thing making me consider staying with Telecom. If their options in two months time arn't decent, its back to Actrix for me.

Kilack

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#333410 22-May-2010 22:45

Lets be realistic here. For a big national company to blame a minority of users that took advantage of what was being offered is just rediculous.

Telecom offered an unlimited plan.

Apparently a minority worked out how to get the most of the unlimited plan and then telecom turn around and blame them for the failure.

A huge company with millions to spend was apparently beaten down by a small number of users. What does that say about telecom? It is just another failure in a long list of recent failures for the company.

The thing is, yes it was a great plan and awesome of telecom to bring it out but seriously if they didn't think they were going to have some people actually using it as it was advertised (_unlimited_) is just absurd. You offer unlimited then expect people to take you up on it. A five year old could have worked it out.

For telecom to say that people worked out ways of beating the traffic shaping etc, well duh, of course they were going to, that wasn't exactly an unknown either. p2p programs have been disguising their traffic well before bigtime came along and they weren't going to stop.

Seriously, telecom need to hire some people that are actually up to date with what is going on in the world..
or perhaps they are just listening to the wrong people inside their company.. but yeah.. it is just another blow to telecom this year.....and I certainly would be worried if I had shares in them.

tdgeek

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#333412 22-May-2010 22:50

Actrix appears to have the same pricing as Telecom Broadband up to 20Gb. The 50Gb is $114-95?

cafeg

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#333413 22-May-2010 22:55

Yes, I hope it gets tried a 3rd time as well but this time with a cap in place to deter that small minority of terrabyte leechers.
I have often wondered if they were d/ling then just deleting for the sake of it, If they kept it all they must of had a room full of hard drives to keep it all :-)

I have actually had no problems with bigtime as if I wanted to d/l anything I just set it going and I knew that it would be there in the morning when I woke up when the shaping came off @ 2am.
Web speeds were fine with me and video chats on skype were ok as well.
It was also good not to worry about overages or being cut down to dialup speed.

Optus in OZ had a similar problem when they first bought in cable and had a fair use policy in place from the start, No limits but if you were excessive in your usage patterns you got warned, if you carried on they wiped you for the rest of the month, simple as that.

DravidDavid

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#333414 22-May-2010 22:56

I don't care what their pricing is really...

I never had one problem in the five years we were using their service. Their customer service is outstanding and they are the best ISP in the country because of it. So far with Telecom I've needed to make over 18 calls to get so much as interleaving switched off and a whole month of waiting.

I think 114 dollars is a great price to pay for rock solid reliability. If Telecom's letter dosn't offer anything decent compensation wise, they can kiss their contract good bye.

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SmartDumbAss

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#333415 22-May-2010 22:56

tdgeek: -----------Do you honestly believe the work around is the cause? Not being a smartass :p Serious question.
Workaround would have been an easy fix. ------------

Absolutely. If it was an easy fix, it would have been fixed.

We have tried unlimited twice now, so its clearly not an issue of lack of desire on our part. When Go Large was released, many hard core leechers checked and double checked with us so they can ensure they play by the rules, that was good to see. On this occasion it is a great pity that the efforts of a minority have affected the companys ability to continue this plan, and for the target market of above 20Gb users who wanted the lack of need to worry about excess charges and speed throttling, to use this plan.

There are disgruntled users on here that is understandable, but I can assure you that the various conspiracy theories are just speculation and assumptions. Yes there are Telecom employees on here I am one. I dont feel that we defend the company or the plan, we just try to state things as they are. We are on here to help if we can, enlighten if we can, but while things can go wrong, believe it or not, we are trying to offer options to the customers, and trying unlimited twice has been one example.

Cheers

The 1st time Telecom was prosecuted. The 2nd time and this isn't an assumption, no one would listen to the customers calling until a few reps got together and said enough was enough.

Seeing as your an employee that's allowed to talk on the forums I imagine you're some sort of marketing manager (apologies if I'm wrong) so please, please listen to this:

Telecom have some absolutely amazing ideas just do the damn testing and "Get it right first time!"

Edit: Also the 2nd work around was caused by a shoddy fix to one of the problems with the plan. Bandaid fixes DO NOT WORK.

tdgeek

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#333419 22-May-2010 23:18

--------The 1st time Telecom was prosecuted. The 2nd time and this isn't an assumption, no one would listen to the customers calling until a few reps got together and said enough was enough.

Seeing as your an employee that's allowed to talk on the forums I imagine you're some sort of marketing manager (apologies if I'm wrong) so please, please listen to this:

Telecom have some absolutely amazing ideas just do the damn testing and "Get it right first time!" -------------

Hi SDA

1. I may be wrong, but I think we actually advised that the shaping was shaping more then it was supposed to, and contravened the terms we had in place.

2. "no one would listen to the customers calling until a few reps got together and said enough was enough." Im sorry I dont follow that, can u clarify? Yes, customers called in, and as many here know, we attended to the fine tuning of the shaping to improve performance, which we did. The plan was heavily tested, but you can never test for every future creation of technology, such as how to bypass it as these are ever changing, the same reason that spam is still here, viruses are still here. My personal opinion is that the plan was generous.

3. Thanks for the compliment, we do have great ideas. But we cannot test for everything in the future. Clearly, the bypassing is an issue, and if that could have been easily fixed, as many assume, it would have been. We have no issue with an unlimited plan, that has to be seen as obvious, as we tried it again. But it is not easily fixed, unfortunately.

If our forthcoming letter does not provide a viable solution for a user, there are no barriers from Telecom to using another providers high Gb plan

nzpossum

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#333423 22-May-2010 23:32

tdgeek: --------The 1st time Telecom was prosecuted. The 2nd time and this isn't an assumption, no one would listen to the customers calling until a few reps got together and said enough was enough.

Seeing as your an employee that's allowed to talk on the forums I imagine you're some sort of marketing manager (apologies if I'm wrong) so please, please listen to this:

Telecom have some absolutely amazing ideas just do the damn testing and "Get it right first time!" -------------

Hi SDA

1. I may be wrong, but I think we actually advised that the shaping was shaping more then it was supposed to, and contravened the terms we had in place.

2. "no one would listen to the customers calling until a few reps got together and said enough was enough." Im sorry I dont follow that, can u clarify? Yes, customers called in, and as many here know, we attended to the fine tuning of the shaping to improve performance, which we did. The plan was heavily tested, but you can never test for every future creation of technology, such as how to bypass it as these are ever changing, the same reason that spam is still here, viruses are still here. My personal opinion is that the plan was generous.

3. Thanks for the compliment, we do have great ideas. But we cannot test for everything in the future. Clearly, the bypassing is an issue, and if that could have been easily fixed, as many assume, it would have been. We have no issue with an unlimited plan, that has to be seen as obvious, as we tried it again. But it is not easily fixed, unfortunately.

If our forthcoming letter does not provide a viable solution for a user, there are no barriers from Telecom to using another providers high Gb plan

Will Telecom look at implementing any new plans like an unlimited off peak plan similar to Slingshot. This would solve many problems if your worried about housewives etc not getting good speeds during the day and would satisfy the heavy downloaders too. I would also hope that Telecom would implement unlimited Youtube downloads and free uploads during peak times as was the case with Big Time.

DravidDavid

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#333424 22-May-2010 23:45

The above suggestion would keep me with Telecom.

But somehow I doubt their suggestions in the comming letter will be anything like this. Are they even thinking up new plans at all? Or are they just going to tell us to move to Adventure or Pro or get lost?

tdgeek

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#333425 22-May-2010 23:46

nzpossum

You will have housewives up in arms!

Dont you mean "the majority of internet users in nZ who use the many activities during the day and during the evening" ????

I either dont know or cannot comment, or both! on what may appear as options or changes.

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SmartDumbAss

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#333427 22-May-2010 23:50

tdgeek: --------The 1st time Telecom was prosecuted. The 2nd time and this isn't an assumption, no one would listen to the customers calling until a few reps got together and said enough was enough.

Seeing as your an employee that's allowed to talk on the forums I imagine you're some sort of marketing manager (apologies if I'm wrong) so please, please listen to this:

Telecom have some absolutely amazing ideas just do the damn testing and "Get it right first time!" -------------

Hi SDA

1. I may be wrong, but I think we actually advised that the shaping was shaping more then it was supposed to, and contravened the terms we had in place.

2. "no one would listen to the customers calling until a few reps got together and said enough was enough." Im sorry I dont follow that, can u clarify? Yes, customers called in, and as many here know, we attended to the fine tuning of the shaping to improve performance, which we did. The plan was heavily tested, but you can never test for every future creation of technology, such as how to bypass it as these are ever changing, the same reason that spam is still here, viruses are still here. My personal opinion is that the plan was generous.

3. Thanks for the compliment, we do have great ideas. But we cannot test for everything in the future. Clearly, the bypassing is an issue, and if that could have been easily fixed, as many assume, it would have been. We have no issue with an unlimited plan, that has to be seen as obvious, as we tried it again. But it is not easily fixed, unfortunately.

If our forthcoming letter does not provide a viable solution for a user, there are no barriers from Telecom to using another providers high Gb plan

1. Agreed, it was shaped all the time for a lot of customers. Pretty much no testing done here.

2. The fine tuning came MUCH later. Big Time came to us in July/August if memory serves me. It was standard practice for reps to advise the customer to just go to another plan. Now if you're torrenting in the middle of day: CHANGE PLANS but when people couldn't stream Youtube?!
I know something of the testing done and it was below Pah.
The fine tuning was too little too late but when you got close you gave up, argh!

3. I see instead of taking my comment on board you have said we can't test for everything. TELECOM SHOULD HAVE SEEN THIS COMING!

I do not want to have an escalated argument back and forth so unless you want clarification I'll leave it here with one last comment. Telecom: Please learn from your mistakes and stop repeating history over and over and over and...

Sheagae

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#333432 23-May-2010 00:05

Haha do you all actually think this 'letter' we are going to receive from Telecom will offer us a generous data cap for anywhere near to $60 per month??

I do not see this happening. What I do see happening is something like a 60 and 80 GB residential plan for like $100 and $120 respectively.

tdgeek

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#333433 23-May-2010 00:09

I also dont want to argue either, SDA.

The Go Large issue I recall was inadvertently shaping some HTTP but dont quote me on that. The fine tuning on BT is unrelated to why it was removed though. I have taken your comments on board, I respond here in a balanced way, if I felt I needed to defend Televom I woul not post, just trying to help thats all. but we can agree to disagree on whether we could have tested every current and future eventuality. Maybe we could have foreseen more I dont know. If we had foreseen the amount of bypassing shaping then the decision on a retry of an unlimited plan would have been quite different, you would expect.

Cheers

DravidDavid

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#333435 23-May-2010 00:10

We can but hope something good will come of it. Its in Telecom's best interest to keep their customers happy right now. But knowing their history as of this year, I don't think that is first priority.

If the 40GB plan comes down, I might hop on that. If it dosn't I'll try and make them bring it down for me. lol

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