Telecom International speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom International speeds

1 | 2 | 3 | 4 | 5 | 6

1377 posts

Uber Geek

#615664 26-Apr-2012 21:03

l43a2: im on the west coast south island, and i dont have the time to waste trying to explain my problem to the level 1 idiots at telecom. Im on a VPN atm just to get any ounce of international speed.

Your getting better speeds with a VPN? I was using Astril last night and got no improvement in speed.

I sent them a twitter linking to this post but didn't get a reply - Dunedin.

BuzzLightyear

411 posts

Ultimate Geek

#615670 26-Apr-2012 21:13

I'm presuming telecom don't keep tabs on geekzone?

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#615676 26-Apr-2012 21:21

jbard:
l43a2: im on the west coast south island, and i dont have the time to waste trying to explain my problem to the level 1 idiots at telecom. Im on a VPN atm just to get any ounce of international speed.

Your getting better speeds with a VPN? I was using Astril last night and got no improvement in speed.

I sent them a twitter linking to this post but didn't get a reply - Dunedin.

yea, using an LA based VPN

this is with the VPN

and this next picture is without the VPN

jbard

1377 posts

Uber Geek

#615684 26-Apr-2012 21:28

Maybe the error is fixed? Just went to do some testing with my VPN but before I switched it on I did some none VPN tests:

UK

Dreamhost

Internode

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#615688 26-Apr-2012 21:31

still bad here.

qraider

374 posts

Ultimate Geek

#615695 26-Apr-2012 21:38

Been having issues for the last week or two

Tracing route to google.com [122.56.115.153]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 209 ms 8 ms *-*-*-*.dialup.xtra.co.nz [*.*.*.*]
3 1462 ms 1201 ms 1198 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4 48 ms 44 ms 50 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5 7 ms 8 ms 7 ms cache.googlevideo.com [122.56.115.153]

Trace complete.

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 2 125 ms 101 ms 71 ms *-*-*-*.dialup.xtra.co.nz [*.*.*.*]
3 1166 ms 1100 ms 1497 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4 195 ms 194 ms 179 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5 275 ms 233 ms 234 ms xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
6 465 ms 462 ms 440 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.142]
7 409 ms 438 ms 420 ms ae1-3.labr5.global-gateway.net.nz [203.96.120.93]
8 533 ms 519 ms 472 ms xe-10-1-0.edge2.LosAngeles9.Level3.net [4.53.230.13]
9 481 ms 505 ms 518 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126]
10 640 ms 533 ms 648 ms ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.37]
11 726 ms 734 ms 729 ms ae-3-3.ebr1.SanJose1.Level3.net [4.69.132.9]
12 857 ms 845 ms 942 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
13 455 ms 400 ms 374 ms ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]
14 455 ms 457 ms 515 ms ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]
15 515 ms 626 ms 651 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
16 657 ms 663 ms 693 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
17 744 ms 800 ms 824 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
18 829 ms 861 ms 890 ms 195.50.90.162
19 * * * Request timed out.
20 522 ms 486 ms 522 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
21 549 ms 590 ms 573 ms 132.185.255.130
22 807 ms 811 ms 620 ms 212.58.241.131

Trace complete.

Tracing route to geekzone.co.nz [202.175.128.164]
over a maximum of 30 hops:

1 1 ms 2 8 ms 9 ms 10 ms *-*-*-*.dialup.xtra.co.nz [*.*.*.*]
3 * 1125 ms 1209 ms mdr-fid-dom.akcr10.global-gateway.net.nz [202.50.238.50]
4 34 ms 84 ms 6 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
5 7 ms 7 ms 7 ms g7-0-0.tkcr4.global-gateway.net.nz [210.55.202.50]
6 8 ms 7 ms 7 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102]
7 15 ms 7 ms 7 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
8 32 ms 8 ms 8 ms 60.234.20.46
9 * * * Request timed out.
10 8 ms 9 ms 9 ms mail.geekzone.co.nz [202.175.128.164]

Trace complete.

In all the tracerts its always: mdr-fid-dom.akcr that blows out

Gaming has gone from the usual 200-250ms to sometimes reaching 1500+ms, it's very annoying.

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#615697 26-Apr-2012 21:40

It is still very very bad here

LA using internode:

UK Birmingham

UK Manchester

I think the best option for me is go to bed early tonight

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#615698 26-Apr-2012 21:42

qraider: Been having issues for the last week or two

Tracing route to google.com [122.56.115.153]
over a maximum of 30 hops:

1 2 10 ms 209 ms 8 ms *-*-*-*.dialup.xtra.co.nz [*.*.*.*]
3 1462 ms 1201 ms 1198 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4 48 ms 44 ms 50 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5 7 ms 8 ms 7 ms cache.googlevideo.com [122.56.115.153]

Trace complete.

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 2 125 ms 101 ms 71 ms *-*-*-*.dialup.xtra.co.nz [*.*.*.*]
3 1166 ms 1100 ms 1497 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4 195 ms 194 ms 179 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5 275 ms 233 ms 234 ms xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
6 465 ms 462 ms 440 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.142]
7 409 ms 438 ms 420 ms ae1-3.labr5.global-gateway.net.nz [203.96.120.93]
8 533 ms 519 ms 472 ms xe-10-1-0.edge2.LosAngeles9.Level3.net [4.53.230.13]
9 481 ms 505 ms 518 ms vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126]
10 640 ms 533 ms 648 ms ae-73-73.ebr3.LosAngeles1.Level3.net [4.69.137.37]
11 726 ms 734 ms 729 ms ae-3-3.ebr1.SanJose1.Level3.net [4.69.132.9]
12 857 ms 845 ms 942 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
13 455 ms 400 ms 374 ms ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]
14 455 ms 457 ms 515 ms ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]
15 515 ms 626 ms 651 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
16 657 ms 663 ms 693 ms ae-44-44.ebr2.London1.Level3.net [4.69.137.77]
17 744 ms 800 ms 824 ms ae-56-221.csw2.London1.Level3.net [4.69.153.130]
18 829 ms 861 ms 890 ms 195.50.90.162
19 * * * Request timed out.
20 522 ms 486 ms 522 ms ae1.er01.thdow.bbc.co.uk [132.185.254.18]
21 549 ms 590 ms 573 ms 132.185.255.130
22 807 ms 811 ms 620 ms 212.58.241.131

Trace complete.

Tracing route to geekzone.co.nz [202.175.128.164]
over a maximum of 30 hops:

1 1 ms 2 8 ms 9 ms 10 ms *-*-*-*.dialup.xtra.co.nz [*.*.*.*]
3 * 1125 ms 1209 ms mdr-fid-dom.akcr10.global-gateway.net.nz [202.50.238.50]
4 34 ms 84 ms 6 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
5 7 ms 7 ms 7 ms g7-0-0.tkcr4.global-gateway.net.nz [210.55.202.50]
6 8 ms 7 ms 7 ms orcon-dom.tkcr4.global-gateway.net.nz [203.96.66.102]
7 15 ms 7 ms 7 ms xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
8 32 ms 8 ms 8 ms 60.234.20.46
9 * * * Request timed out.
10 8 ms 9 ms 9 ms mail.geekzone.co.nz [202.175.128.164]

Trace complete.

In all the tracerts its always: mdr-fid-dom.akcr that blows out

Gaming has gone from the usual 200-250ms to sometimes reaching 1500+ms, it's very annoying.

Why are you on "dialup.xtra.co.nz"?

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#615704 26-Apr-2012 21:50

And here is my tracert result:

I have my own router and am using the Telecom supplied Technicolor router as a modem, so I expect the third hop will have the same IP address as the "Default Gateway" as reported by the Technicolor modem/router.

However, I found that they are not the same. In fact, the default gateway's IP cannot be found in the tracert result!

Any ideas?

tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.246.93]
over a maximum of 30 hops:

1 * 2 ms 1 ms ***.***.***.***
2 63 ms 97 ms 107 ms ***.***.***.***
3 83 ms 16 ms 21 ms ***-***-***-***.jetstream.xtra.co.nz [***.***.***.***]
4 * 18 ms 17 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
5 35 ms 17 ms 16 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
6 17 ms 16 ms 17 ms xe3-1-0.tkbr9.global-gateway.net.nz [202.50.232.74]
7 170 ms 143 ms 143 ms ae2-3.labr5.global-gateway.net.nz [203.96.120.142]
8 143 ms 147 ms 146 ms ae1-3.labr5.global-gateway.net.nz [203.96.120.93]
9 144 ms 144 ms 145 ms ae0-3.lebr6.global-gateway.net.nz [203.96.120.86]
10 174 ms 174 ms 174 ms vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190]
11 172 ms 173 ms 173 ms ae-83-83.ebr3.LosAngeles1.Level3.net [4.69.137.41]
12 174 ms 175 ms 175 ms ae-3-3.ebr1.SanJose1.Level3.net [4.69.132.9]
13 243 ms 240 ms 244 ms ae-2-2.ebr2.NewYork1.Level3.net [4.69.135.186]
14 241 ms 241 ms 250 ms ae-92-92.csw4.NewYork1.Level3.net [4.69.148.46]
15 241 ms 241 ms 241 ms ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77]
16 311 ms 310 ms 312 ms ae-43-43.ebr2.London1.Level3.net [4.69.137.73]
17 312 ms 309 ms 314 ms ae-43-43.ebr2.London1.Level3.net [4.69.137.73]
18 314 ms 322 ms 324 ms ae-57-222.csw2.London1.Level3.net [4.69.153.134]
19 313 ms 317 ms 314 ms ae-24-52.car3.London1.Level3.net [4.69.139.100]
20 319 ms 314 ms * 195.50.90.162
21 * * * Request timed out.
22 284 ms 283 ms 284 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
23 313 ms 315 ms 315 ms 132.185.255.165
24 313 ms 311 ms 314 ms bbc-vip014.cwwtf.bbc.co.uk [212.58.246.93]

Trace complete.

qraider

374 posts

Ultimate Geek

#615730 26-Apr-2012 22:04

AKLWestie: Why are you on "dialup.xtra.co.nz"?

If I understand it correctly that's the pool my IP address is assigned to. i.e. a dialup pool

It shouldn't matter ... I hope ...

Current Phone:
- Android: Samsung SM-G900F Galaxy S5 (XT)
- Win Phone 8: Samsung ATIV S (XT)

Current Tablet:

- Acer Iconia 7" Android Tablet

Twitter: qraider

Ragnor

8223 posts

Uber Geek

Trusted

#615799 27-Apr-2012 02:16

qraider:
AKLWestie: Why are you on "dialup.xtra.co.nz"?

If I understand it correctly that's the pool my IP address is assigned to. i.e. a dialup pool

It shouldn't matter ... I hope ...

Old reverse dns records, doesn't matter.

lxsa

26 posts

Geek

#615816 27-Apr-2012 07:30

Intermittent??
Firstly I see speeds test to LA slow
Then I see VPN connections having good speeds
Is this consistent everytime or it's intermittent?

YouTube slow?? Akamai caching is in country... Hmm
International web sites slow?? Telecom caching handles this type of traffic ... Hmm

Surmise:
slow international speeds +
Good speeds when using VPN +
Maybe some issues with caches =

It doesn't add up!! Doesn't make sense.%%

stagnant16

206 posts

Master Geek

#616041 27-Apr-2012 14:30

Using my normal static IP;

And a dynamic IP;

l43a2

1779 posts

Uber Geek

ID Verified

Trusted

#616061 27-Apr-2012 14:52

stagnant16: Using my normal static IP;

And a dynamic IP;

thats a massive difference.

nullmee

53 posts

Master Geek

#616176 27-Apr-2012 17:33

Definitely getting intermittent issue with international speeds as well
Was fine about an hour ago but playing up again

I called the help desk and spoke to Complex Internet who advised to ignore the high latency on the 3rd hop as it does not prioritize icmp

Will need to send an email to adsl_helpdesk@telecom.co.nz with trace routes and speed tests for them to look into it

1 | 2 | 3 | 4 | 5 | 6