Telecom International speeds

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l43a2

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#101100 24-Apr-2012 16:22

i've been putting up with this kind of speed for the last few days... its beyond a joke.

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#614410 24-Apr-2012 16:24

What speed are you paying for?

Remember you don't have a maaged ADSL connection QoS or do you?

l43a2

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#614415 24-Apr-2012 16:28

no need to troll johnr.

johnr

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#614420 24-Apr-2012 16:33

As above are you on a business managed ADSL connection or consumer?

Johnk

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#614422 24-Apr-2012 16:35

I am getting ok speeds myself here on telecom.

sbiddle

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#614424 24-Apr-2012 16:36

What are your speeds inside NZ?

Ragnor

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#614427 24-Apr-2012 16:38

l43a2:

i've been putting up with this kind of speed for the last few days... its beyond a joke.

Need more infomation:

What is the line rate in your modem is it ok/normal?

Only international affected, to which countries have you checked Australia, UK?

Are you getting this speed all the time or only at certain times?

l43a2

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#614435 24-Apr-2012 16:50

Line Rate
Downstream Rate: 15160 kbps
Upstream Rate: 1209 kbps

Speed within NZ/AUS is normal

just seems to be some locations in the US, i notice it alot when trying to stream 128k radio.. it buffers alot

tends to happen all day even after 12am

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Ragnor

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#614680 25-Apr-2012 00:33

What does tracert to the address of the radio stream look like?

What does a speedtest.net to San Jose (Smug Mug server) look like (West coast US just below San Fransciso)?

AKLWestie

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#614960 25-Apr-2012 15:33

Yes, int'l speed is very very very bad at the moment.

I restarted my telecom supplied router (the new Technicolour one), and here is the result I got:

From LA Internode:

This is from Sydney / Optus (on a normal day I can get 10+mbps from Sydney)

Don't know what is going on, national speed is fine

jbard

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#614968 25-Apr-2012 15:42

I hadn't noticed during general browsing or streaming video over the last week but just done some speed tests now and i'm getting between 1/2 - 1/3 my normal speed. National speeds are the same as usual.

UK:

Smug mug in CA

Ragnor

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#614979 25-Apr-2012 15:56

I'd report your issue to Telecom via their online contact us form here
http://www.telecom.co.nz/helpandsupport/other/contact

I don't seem to be having the same problem at all at home, Telecom in Auckland.

LA is slower but that's due to the latency, 4Mbit on a single threaded download with 200ms latency seems about right.

KingPickle

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#615124 25-Apr-2012 20:02

I have been having some issues with streaming for the last few days.

A tracert to google.com and youtube.com show an interesting result. But tracert to something like reddit.com is fine.

tracert www.google.com

Tracing route to www.l.google.com [74.125.237.146]
over a maximum of 30 hops:

1     1 ms    <1 ms    <1 ms DSL.battlenet [10.1.1.1]
2    13 ms    13 ms    10 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
3 1228 ms 1105 ms 1294 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4    19 ms    18 ms    19 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5    19 ms    19 ms    20 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
6    44 ms    44 ms    44 ms xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
7    44 ms    44 ms    44 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.232.246]
8    44 ms    89 ms    45 ms 202.50.236.110
9    53 ms    49 ms    45 ms 66.249.95.226
10    46 ms    44 ms    45 ms 72.14.237.137
11    45 ms    45 ms    45 ms www.google.com [74.125.237.146]

Trace complete.

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.237.131]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms DSL.battlenet [10.1.1.1]
2     9 ms     9 ms     8 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
3 1473 ms 1102 ms 1098 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4    31 ms    19 ms    34 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5    18 ms    19 ms    19 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
6    44 ms    44 ms    44 ms xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
7    47 ms    43 ms    44 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.232.246]
8    44 ms    44 ms    44 ms 202.50.236.110
9    47 ms    45 ms    48 ms 66.249.95.226
10    44 ms    45 ms    45 ms 72.14.237.137
11    44 ms    44 ms    44 ms www.youtube.com [74.125.237.131]

Trace complete.

jbard

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#615127 25-Apr-2012 20:05

KingPickle: I have been having some issues with streaming for the last few days.

A tracert to google.com and youtube.com show an interesting result. But tracert to something like reddit.com is fine.

tracert www.google.com

Tracing route to www.l.google.com [74.125.237.146]
over a maximum of 30 hops:

1     1 ms    2    13 ms    13 ms    10 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
3 1228 ms 1105 ms 1294 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4    19 ms    18 ms    19 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5    19 ms    19 ms    20 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
6    44 ms    44 ms    44 ms xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
7    44 ms    44 ms    44 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.232.246]
8    44 ms    89 ms    45 ms 202.50.236.110
9    53 ms    49 ms    45 ms 66.249.95.226
10    46 ms    44 ms    45 ms 72.14.237.137
11    45 ms    45 ms    45 ms www.google.com [74.125.237.146]

Trace complete.

tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [74.125.237.131]
over a maximum of 30 hops:

1    2     9 ms     9 ms     8 ms 219-89-58-1.dialup.xtra.co.nz [219.89.58.1]
3 1473 ms 1102 ms 1098 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
4    31 ms    19 ms    34 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
5    18 ms    19 ms    19 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
6    44 ms    44 ms    44 ms xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
7    47 ms    43 ms    44 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.232.246]
8    44 ms    44 ms    44 ms 202.50.236.110
9    47 ms    45 ms    48 ms 66.249.95.226
10    44 ms    45 ms    45 ms 72.14.237.137
11    44 ms    44 ms    44 ms www.youtube.com [74.125.237.131]

Trace complete.

Just did a tracert and getting the same as you, between 1100-1200ms going to youtube on mdr-fid-int.akbr5.global-gateway.net.nz

Trying to watch iPlayer now and buffering all the time whereas usually it never buffers.

AKLWestie

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#615141 25-Apr-2012 20:45

Ragnor: I'd report your issue to Telecom via their online contact us form here
http://www.telecom.co.nz/helpandsupport/other/contact

Thanks for the link, I have raised a fauly.

By the way, here is the tracert to youtube and google I have just done.

Tracing route to youtube-ui.l.google.com [74.125.237.98]
over a maximum of 30 hops:

1   *** removed ***
2   *** removed ***
3   *** removed ***
4     *       26 ms    17 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
5    17 ms    27 ms    16 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
6    19 ms    17 ms    17 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7    42 ms    42 ms    41 ms xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
8    42 ms    41 ms    41 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.232.246]
9    42 ms    42 ms    41 ms 202.50.236.110
10    48 ms    55 ms    43 ms 66.249.95.224
11    43 ms    42 ms    42 ms 72.14.237.135
12    42 ms    46 ms    42 ms syd01s12-in-f2.1e100.net [74.125.237.98]

Trace complete.

Tracing route to www.l.google.com [74.125.237.115]
over a maximum of 30 hops:

1    *** removed ***
2    *** removed ***
3    *** removed ***
4    17 ms    17 ms    17 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.244.222]
5    44 ms    54 ms    20 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.221]
6    17 ms    17 ms    18 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77]
7    42 ms    41 ms    45 ms xe6-0-0.sgbr1.global-gateway.net.nz [202.50.232.10]
8    44 ms    41 ms    42 ms xe2-0-0-2.sgbr2.global-gateway.net.nz [202.50.232.246]
9    41 ms    42 ms    42 ms 202.50.236.110
10    43 ms    44 ms    43 ms 66.249.95.224
11    43 ms    43 ms    43 ms 72.14.237.135
12    43 ms    41 ms    42 ms syd01s12-in-f19.1e100.net [74.125.237.115]

Trace complete.

Seems like I don't have a massive latency issue with mdr-fid-int.akbr5.global-gateway.net.nz,
but look at my speed test to LA...

Not good

l43a2

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#615160 25-Apr-2012 21:24

looking good.

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