MyTelecom Changes ?

Forums › Spark New Zealand (including Skinny and BigPipe) › MyTelecom Changes ?

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27 posts

Geek

#815063 10-May-2013 10:29

Easy. Looks cleaner and more organised too

It may look better but the UX is pretty bad. For example changing your mobile phone plan: if you're not very careful you will end up with a new sim. Existing customers who change their plan have a sim automatically added to their 'cart' and have to remove that line item further in the process.
Now this is bad enough, but if there was a bold link saying 'existing customers click here' that explained the shortcomings of the system that would mitigate the impact of the workaround. Theres a link all right, hidden away....

Sorry but when you're in the industry yourself usability errors like this really grate. No communication to your user base, no clean migration path, poor security practices, I'd just really expect more from a well capitalised company like Telecom.

richms

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#815191 10-May-2013 12:16

Can you pay them in this new portal yet?

Richard rich.ms

JaseNZ

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#815285 10-May-2013 14:49

plambrechtsen:
Kyanar:
plambrechtsen:
Presso: I like it , everything on the one page. I still want my 12gb back though

Fair enough... :) I'll ask what the story is.

None of the backend billing or ways in which the data usage is metered. So the plan you are on is still the same. But interesting how the 500 vs 512GB is shown. Find out the story on that.

I suspect what's happened is you're now treating 1024MB as a GB instead of 1000MB - 512 is half of 1024 after all!

I found out it was the way it was being rendered in the old YourTelecom usage portal. The back end billing system hasn't changed so you are still being billed and will be throttled if you go over 500GB (but what the heck are you streaming / downloading if you manage to chew through that much ) if that is the plan you are on. Otherwise you get charged overage based on your plan.

Telecom doesn't (and hasn't ever) sold 512GB plans. Only 500GB plans.

So the MyTelecom portal is correctly rendering the usage for the 500GB plan.

One but can only try hahaha , if I could have squeezed another 12gigs out I would have lol. Yup I use 500gig a month but then that's why I am on that plan.

I am guessing a reasonable amount of people are on this plan or they would not offer it. To be honest I would like an all you can eat plan.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

Jarsky

142 posts

Master Geek

#815369 10-May-2013 17:19

I migrated without any problem at all :)

I went to http://telecom.co.nz and signed in, it then redirected me to My Telecom and told me I had to sign up an email address. So changed it to my gmail, got the verification email, signed in and boom - nice new interface.

I know some have had issues with the migration though getting odd errors, seems to be something account specific, maybe old product codes, etc...

Abo

78 posts

Master Geek

#815443 10-May-2013 19:58

Your password must be at least 8 characters long and will need to include both letters and numbers. No special characters are allowed.

It's 2013 and Telecom won't allow special characters..

wtf

da5id

550 posts

Ultimate Geek
Inactive user

#815457 10-May-2013 20:09

I upgraded to this the other day after my brother told me about it.
He said he had problems logging in after signing up, but it's been no problem for me.

I think I like it.
One cool thing is how it shows your recent calls, and if you click on the phone number it can (sometimes) show you the name of the person it was you called.

da5id

550 posts

Ultimate Geek
Inactive user

#815464 10-May-2013 20:17

ps, whoever was complaining in another thread that their pet's name was only three letters long so he couldn't use it in the security question they ask, I had the same problem, so had to use a full stop at the end :P

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1080p

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#815521 10-May-2013 22:16

Abo: Your password must be at least 8 characters long and will need to include both letters and numbers. No special characters are allowed.

It's 2013 and Telecom won't allow special characters..

wtf

This is terrible. For a tech company I find this unacceptable.

snnet

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#815523 10-May-2013 22:18

booleanvalue:
Easy. Looks cleaner and more organised too

It may look better but the UX is pretty bad. For example changing your mobile phone plan: if you're not very careful you will end up with a new sim. Existing customers who change their plan have a sim automatically added to their 'cart' and have to remove that line item further in the process.
Now this is bad enough, but if there was a bold link saying 'existing customers click here' that explained the shortcomings of the system that would mitigate the impact of the workaround. Theres a link all right, hidden away....

Sorry but when you're in the industry yourself usability errors like this really grate. No communication to your user base, no clean migration path, poor security practices, I'd just really expect more from a well capitalised company like Telecom.

Do you get charged for the added SIM? Last time I ordered a phone online, I inserted the SIM that came with the new phone only to find it did not work. I called Telecom and was told it was just the way it was that a free SIM would be sent with online orders and that my old SIM would still work in the phone. Essentially I was sent a blank SIM as part of a process. Are you sure this isn't happening still?

freitasm

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#815602 11-May-2013 08:36

Why do I have to call *333 to find out when my mobile data renews? Why can't it just show up with the chart showing my usage?

Why is my plan listed twice?

Kyanar

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#815633 11-May-2013 09:47

richms: Can you pay them in this new portal yet?

Still no. I guess they're working on a way to charge an extra fee for that service or something, since Telecom in this day and age is still the only provider that charges a fee for credit card payments rather than accepting it as a cost of doing business

richms

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#815643 11-May-2013 10:00

I think im going to go back to a printed posted bill and pay at the post shop then.

Richard rich.ms

rugrat

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#815835 11-May-2013 16:56

I pay landline by credit card, don't get charged extra for credit card.

Do they charge fee for topping up mobiles by card?

My mobile is with 2 degrees, i just use application on ipad to top up or can be done from web site.

I topped up a friends phone on xt, what a plain in the neck *333 is in comparison to doing on line or being able to type voucher numbers into phone without having to listen to some voice menu.

I changed to new portal, didn't have your telecom before, i just used the one that just gave usuage only.
Seems to have info there that i'm interested in, what data plan on and amount used.

Like that can use any email address, changed it to a gmail one, as i only check yahoo mail once a month or so.

old3eyes

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#815883 11-May-2013 19:09

rugrat: I pay landline by credit card, don't get charged extra for credit card.

Do they charge fee for topping up mobiles by card?

.

Never paid a CC for for top up..

Regards,

Old3eyes

richms

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#815904 11-May-2013 19:34

They charge a "convenience fee" for one off payments to an account. And you have to call them to do it. Have to call them to set up a recurring one too.

Should pay the customer the inconvenience fee really.

Post shop won't take a payment without a barcode on a bill but there is no fee for it.

Richard rich.ms

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