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Shock

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#116771 9-May-2013 15:00
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Noticed that my broadband meter was not working (as did a couple of others on the twitter) and find that MyTelecom has changed and we are being forced to make changes when logged in?

All the more info links lead to a login instead of a what it is & how it works. Not keen to change anything tbh but want to know what I am in for (e.g. single login accross email ?) 

Has any other Telecom customers received anything on this ? It appears to have been poorly communicated.




 

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plambrechtsen
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  #814565 9-May-2013 15:10
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MyTelecom replaces YourTelecom (which is now retired).  So if you want to check your bill etc you need to create a MyTelecom account.

It's all in there, just need to have an email address rather than a generic username & password to login from now on.

There was a number of alerts on the telecom.co.nz homepage about it.  But we didn't mass-spam everyone, since no one likes getting spammed these days.

booleanvalue
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  #814567 9-May-2013 15:11
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Like you I was surprised that I could no longer reach my bookmarked http://telecom.co.nz/broadbandusage

I queried the @telecomnz twitter account and many hours later they replied. My question was why my login wasn't working and what on earth was going on.

They replied saying I should sign up for the all new MyTelecom (something I dont really want to have to do) They additionally stated that once I'd signed up I'd see why it was all worthwhile. Spoiler alert, I'm more likely to change provide for this nonsense than sign up for an all new account.

I did actually try to see if I could get my username to see if I already had a MyTelecom account, however the form was broken, insisted that my perfectly valid account number was in fact not valid, and generally was unfit for purpose.

Another Twitter user berated them for the lack of communication to their users, considering they are a communications company after all. They stated that it was up on their homepage. I dont think I have ever visited their homepage, and certainly not to get news that I would need to be signing up an account to manage the services I previously could do so with my old credentials.

When I mentioned on Twitter that this was likely to make me migrate (ISP) they said once I'd signed up/in I'd be happy as its quite a nice system.

I beg to differ, find it hard to believe that an entire new customer portal wasn't communicated, and that I should just get on with things.

"But we didn't mass-spam everyone, since no one likes getting spammed these days. " - seriously?
Someone thought an entire new customer service portal wasn't worth sending a physical mail out to communicate that you'd be sun-setting everyone's logins and they'd have to make new ones? I can understand not mailing to the @xtra email accounts, after all no one uses them...

 
 
 
 


jonb
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  #814573 9-May-2013 15:18
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One niggle is that is doesn't save your password on the homescreen login, only your email, despite ticking the 'Remember My Details'.

antoniosk
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  #814574 9-May-2013 15:18
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plambrechtsen: MyTelecom replaces YourTelecom (which is now retired).  So if you want to check your bill etc you need to create a MyTelecom account.

It's all in there, just need to have an email address rather than a generic username & password to login from now on.

There was a number of alerts on the telecom.co.nz homepage about it.  But we didn't mass-spam everyone, since no one likes getting spammed these days.


Peter

What can MyTelecom consolidate now?

I have an xtra email address and an XT Prepay Mobile Broadband sim.... that's it....




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plambrechtsen
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  #814575 9-May-2013 15:20
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antoniosk:
plambrechtsen: MyTelecom replaces YourTelecom (which is now retired).  So if you want to check your bill etc you need to create a MyTelecom account.

It's all in there, just need to have an email address rather than a generic username & password to login from now on.

There was a number of alerts on the telecom.co.nz homepage about it.  But we didn't mass-spam everyone, since no one likes getting spammed these days.


Peter

What can MyTelecom consolidate now?

I have an xtra email address and an XT Prepay Mobile Broadband sim.... that's it....


Right now it's just postpaid accounts, but time will tell what other services get added to it.

GregV
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  #814577 9-May-2013 15:20
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Maybe it could have been mentioned in the "Your latest Telecom online bill is now available to view" email? Gets the message out, with no extra spam, and targets the people who use Telecom's online services already.

jonb
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  #814579 9-May-2013 15:21
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antoniosk:
plambrechtsen: MyTelecom replaces YourTelecom (which is now retired).  So if you want to check your bill etc you need to create a MyTelecom account.

It's all in there, just need to have an email address rather than a generic username & password to login from now on.

There was a number of alerts on the telecom.co.nz homepage about it.  But we didn't mass-spam everyone, since no one likes getting spammed these days.


Peter

What can MyTelecom consolidate now?

I have an xtra email address and an XT Prepay Mobile Broadband sim.... that's it....


Maybe Vodafone could release an API so Telecom could consolidate your vodafone account stuff there too.

 
 
 
 


Shock

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  #814584 9-May-2013 15:30
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There was a number of alerts on the telecom.co.nz homepage about it.  But we didn't mass-spam everyone, since no one likes getting spammed these days.


That is a very short sighted statement. You assume people check your webpage on a regular basis. Changes to services such as this, major changes at that, I would have thought you might actually want to communicate to your customers ?

Anyways, what are the new features as you have not answered my question nor are there details on the website as to what has actually changed.




 

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michaelmurfy
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  #814589 9-May-2013 15:39
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booleanvalue: Like you I was surprised that I could no longer reach my bookmarked http://telecom.co.nz/broadbandusage

I queried the @telecomnz twitter account and many hours later they replied. My question was why my login wasn't working and what on earth was going on.

*Snip*



Hmm this was me you were talking to, it sounded like you were talking about migrating across to My Telecom to be honest, you didn't mention to me it was not working (I assumed you had a old bookmark) it more sounded like you were just unhappy about signing up to something new - like Peter said we don't spam people saying "Check this out, we've done this" - instead we make the changes our customers wanted us to make which can make others unhappy, the majority of customers are very happy with these changes.

If you Private Message me your account details I can look into it a bit more for you...




kingjj
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  #814598 9-May-2013 15:47
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It takes all of two minutes to register for the new MyTelecom, and if you use the form provided when you try to enter your old details a form pops up that is already populated with a lot of the details. The old YourTelecom was antiquated and dated. I really don't see what the issue is here. Telecom, like all technology companies, update their offerings regularly (TUC seems to update every few weeks due to ISP's changing their systems). I agree with PL, the less sent to users the best. We'd all be on here moaning about the amount of emails/letters, or all the extra text in expected emails if Telecom told us of ever little change.

And yes I do consider it a 'little' change in the grand scheme of life.

booleanvalue
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  #814602 9-May-2013 15:52
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like Peter said we don't spam people saying "Check this out, we've done this" - instead we make the changes our customers wanted us to make which can make others unhappy, the majority of customers are very happy with these changes.

If you Private Message me your account details I can look into it a bit more for you...


Lets face it, Telecom is the ISP for old people and the uninformed. This is my mothers account that I manage for her. Somehow she is supposed to know that Telecom have changed their entire back end systems and she should have known all about this by visiting the Telecom home page. She has never visited the Telecom homepage in her life, why on earth would she? Why would anyone visit the Telecom home page. To sign in? To sign in to what? She pays her bill by cheque each month.

In the past Telecom would have sent out a glossy brochure with the monthly invoice, clearly spelling out what was changing, why, and how awesome it would be. Instead its been slipped though the backdoor, rushed through testing, and basically just doesnt work.

Look at Twitter and here, a lot of people are seriously confused just WTF is going on.

You misunderstood when I said I'd be migrating. Not my log in credentials to the new system, I meant provider. This is appallingly bad, presumably a directive that customer care is just too expensive. Putting a physical mail out, that costs money. Lets just change it and manage the fallout, that'll be cheaper in the long run...

JaseNZ
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  #814603 9-May-2013 15:52
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I don't know if anybody else has noticed (that is on the 500gb plan) but on the old broadband usage it listed my limit as 512gb but now its the straight 500gb , i know this because i always had that 12 gig up my sleeve when I got to my limit but alas now I don't.




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plambrechtsen
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  #814604 9-May-2013 15:53
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Shock:
There was a number of alerts on the telecom.co.nz homepage about it.  But we didn't mass-spam everyone, since no one likes getting spammed these days.


That is a very short sighted statement. You assume people check your webpage on a regular basis. Changes to services such as this, major changes at that, I would have thought you might actually want to communicate to your customers ?

Anyways, what are the new features as you have not answered my question nor are there details on the website as to what has actually changed.


In short the MyTelecom is a replacement of YourTelecom like for like but a refresh on a whole new portal platform and transitioned off the old user credential store to a one that was developed this century.  However it helps to move off the old antiquated system that was getting VERY creaky.  You can use your old YourTelecom credentials to login and migrate to the new MyTelecom account.

So you can check your usage of home phone/broadband & any mobile accounts you have on your account. There is lots of new things getting added into it in the future.

Why not just try logging into it with the email address of your choice rather than having to remember yet-another-different-username and see how you go.

I'm happy to link you to the very frequent complaints on Facebook "your YourTelecom interface is from the 90's" and similar comments.

No way to make everyone happy.  But so far I have seen the vast majority of feedback be really positive.

JaseNZ
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  #814608 9-May-2013 15:59
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I like it , everything on the one page. I still want my 12gb back though Tongue Out




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booleanvalue
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  #814611 9-May-2013 16:03
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You can use your old YourTelecom credentials to login and migrate to the new MyTelecom account


Except that you cant, or I wouldn't be here in the first place, i'd be happily using the new system. I dont 'miss the old login form', I'm not wanting to log in with a treasured username instead of an email address, and I'm not just complaining for the sake of complaining here, the new portal is seriously borked. It refuses to accept my account number and from what I've seen and heard once you log in if you can, then the UI is very confusing.

Cheers for the communications from yourselves, pity the management couldn't see the need to do so to each and every one of their customers.

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