He was TOLD this today apparently. In fact no-one turned up all day....numerous calls then went back and forth between him, GF, Telecom, Chorus (or whoever)....
GF stayed up today (she works nights and sleeps days) and waited.
So Telecom had said the contractor had been, he'd logged the job, notes indicated he'd plugged in a modem again....basically same report...all was well, all was working.
GF had rung them eventually to see why not, when all this was then discovered. Telecom Complex issues are now totally P'ed off, it's costing them money now too, are "getting to the bottom of it" about contractor etc... Next contractor (or same one?) scheduled for tomorrow now.
I don't see how this guy thinks he can get away with it, does he think they won't notice or something? Telecom is kicking up a fuss now too.
I hope the Telecom agent raised this with billing team as "Plugged in a modem again" will be classed as a NFF fault code and you may get billed..
This is a common behaviour for a tech for an easy Buck. unfortunately most of the time they get away with it. I know of a tech, in a rural area who claimed 4 jobs in a rural area in a period of 10 mins as if he travelled 30 kms between places to claim the customer cancelled. Contractors claiming $$ per call out. Just to find out that it was due to a cable cut. Tech arrives at 12:00 at cust 1, closes case at 12:04, arrives at cust 2 at 12:05 5kms away. lol. Tech was probably sitting at a cafe in town watching these cafes while the cable techs were fixing the real issue.
I hope the Telecom agent raised this with billing team as "Plugged in a modem again" will be classed as a NFF fault code and you may get billed..
This is a common behaviour for a tech for an easy Buck. unfortunately most of the time they get away with it.
Billed...well there were loads of callout fees apparently.
Friday another one was sent - a real one this time. He found a faulty port in the cabinet, swapped them over to a new one, went to the house to let them know and internet was finally working then.
Now, compensation is an ongoing argument with Telecom - who had agreed more than the usal was called for originally but have now backtracked on that idea.
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
Trusted
