Do I need a Master Splitter for BigPipe VDSL?

Forums › Spark New Zealand (including Skinny and BigPipe) › Do I need a Master Splitter for BigPipe VDSL?

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#1003183 12-Mar-2014 10:41

BigPipeNZ:
hio77:
BigPipeNZ:
There is almost no info about VDSL plans, pricing, contracts on the 'services' page.

When I click on the link in that page to take me to the VDSL plans and pricing it is broken.

yes, you are right, their site doesnt give all the information you need.

if it did, i would have quoted it myself. as i said "last i saw".

well, it's pretty hard to compare to an ISP who's site doesn't even work.

I did find their previous VDSL offer though:

http://fullflavour.co.nz/blog/2013/2/7/limited-vdsl-broadband-offer/

That was no contract, but had a mandatory $150+GST connection fee, AND an optional wiring charge for a master filter of $150+GST, so that would probably explain how they could do no contract.

Leave us out of this discussion.

We stopped offering VDSL late last year and pulled down the webpages containing all the information.

When we were actively selling it, a VDSL splitter was mandatory and included in the 12 month contract.

NonprayingMantis

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#1004200 12-Mar-2014 12:03

myfullflavour:
BigPipeNZ:
hio77:
BigPipeNZ:
There is almost no info about VDSL plans, pricing, contracts on the 'services' page.

When I click on the link in that page to take me to the VDSL plans and pricing it is broken.

yes, you are right, their site doesnt give all the information you need.

if it did, i would have quoted it myself. as i said "last i saw".

well, it's pretty hard to compare to an ISP who's site doesn't even work.

I did find their previous VDSL offer though:

http://fullflavour.co.nz/blog/2013/2/7/limited-vdsl-broadband-offer/

That was no contract, but had a mandatory $150+GST connection fee, AND an optional wiring charge for a master filter of $150+GST, so that would probably explain how they could do no contract.

Leave us out of this discussion.

We stopped offering VDSL late last year and pulled down the webpages containing all the information.

When we were actively selling it, a VDSL splitter was mandatory and included in the 12 month contract.

even though the content on that site (which is still clearly active, albeit with the offer expired) says:

Installation - $150+GST. For most locations in Auckland, Waikato & Bay of Plenty.
Our installation service is optional but highly recommended as we install what is called a "Master Splitter" at your premises and make sure your wiring is going to perform as best as it can for VDSL. Pricing can vary dependent on your location (contact us on sales@fullflavourmedia.co.nz with your address and we can confirm this for you).

I wouldn't worry about it. Snap also had optional master filter too up until the change in pricing (august?).

DarthKermit

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#1004208 12-Mar-2014 12:43

BigPipeNZ: However, I should point out that a master splitter is not required for VDSL in most cases. It will certainly help (in some cases help a lot), but it isn't absolutely necessary except in rare cases.

No offence intended, but do you have the appropriate technical knowledge to make such a statement? Or is it just a personal opinion that you're expressing?

Whatifthespacekeyhadneverbeeninvented?

old3eyes

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#1004216 12-Mar-2014 12:52

DarthKermit:
BigPipeNZ: However, I should point out that a master splitter is not required for VDSL in most cases. It will certainly help (in some cases help a lot), but it isn't absolutely necessary except in rare cases.

No offence intended, but do you have the appropriate technical knowledge to make such a statement? Or is it just a personal opinion that you're expressing?

Maybe Bigpipe is referring to naked VDSL..

Regards,

Old3eyes

rp1790

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#1004217 12-Mar-2014 12:54

old3eyes:
DarthKermit:
BigPipeNZ: However, I should point out that a master splitter is not required for VDSL in most cases. It will certainly help (in some cases help a lot), but it isn't absolutely necessary except in rare cases.

No offence intended, but do you have the appropriate technical knowledge to make such a statement? Or is it just a personal opinion that you're expressing?

Maybe Bigpipe is referring to naked VDSL..

Bigpipe only offers naked VDSL.

cyril7

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#1004218 12-Mar-2014 12:54

Even if Naked, without the house wiring reduced to a single non tapped transmission line (with or without a filter) you are going to have wiring issues with VDSL2.

Cyril

sbiddle

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#1004222 12-Mar-2014 13:16

old3eyes:
DarthKermit:
BigPipeNZ: However, I should point out that a master splitter is not required for VDSL in most cases. It will certainly help (in some cases help a lot), but it isn't absolutely necessary except in rare cases.

No offence intended, but do you have the appropriate technical knowledge to make such a statement? Or is it just a personal opinion that you're expressing?

Maybe Bigpipe is referring to naked VDSL..

It makes absolutely no difference whether it's naked or clothed connection.

My views on this are here http://www.geekzone.co.nz/sbiddle/8653

Quic Broadband

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l43a2

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#1004223 12-Mar-2014 13:17

hmm this just got serious.

nakedmolerat

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#1004256 12-Mar-2014 14:15

Why Chorus does not make it compulsory if the filter is extremely important? It is their gear right?

freitasm

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#1004287 12-Mar-2014 14:34

AKLWestie: I have VDSL2 with Telecom since july last year and it is great. You might be better off moving to Telecom and get a free master filter installed and sell your existing VDSL2 modem on trade me.

It's not "free", it is in the price...

myfullflavour

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#1004317 12-Mar-2014 14:59

NonprayingMantis: even though the content on that site (which is still clearly active, albeit with the offer expired)

You're referring to a blog post that lives on the archives.

I can confirm not long after that post we made master splitters mandatory. We sent coffeebaron out to a few of our installs :)

hio77

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#1004322 12-Mar-2014 15:05

myfullflavour:
NonprayingMantis: even though the content on that site (which is still clearly active, albeit with the offer expired)

You're referring to a blog post that lives on the archives.

I can confirm not long after that post we made master splitters mandatory. We sent coffeebaron out to a few of our installs :)

regardless, the point that was trying to be made by bringing you guys into it, was that even you made splitters mandatory, for good reason...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

BigPipeNZ

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BigPipe

#1004337 12-Mar-2014 15:24

DarthKermit:
BigPipeNZ: However, I should point out that a master splitter is not required for VDSL in most cases. It will certainly help (in some cases help a lot), but it isn't absolutely necessary except in rare cases.

No offence intended, but do you have the appropriate technical knowledge to make such a statement? Or is it just a personal opinion that you're expressing?

No offence taken.

We've checked with Chorus (multiple times - including again this morning). They are happy with us doing it this way.
They own the network and have all the technical knowledge required so they should rightfully have the final say in the matter.

It certainly makes for an interesting discussion to have on geekzone, and I'm happy to have that discussion as long as people keep things civil. Ultimately it comes down Chorus and the decision about their network.

If that changes (and I accept that it may do), we will re-assess. In fact we are constantly re-assessing our business, as all good businesses should.

We're always looking at how we make things better. Everything in business is ultimately a trade-off though. If we can find a way to make a master splitter install work as part of the sign up procedure without compromising too much on other important elements of the business (like no contract and no connection fee) then we will. We've had very few issues so far, and where there is a genuine issue, we sort it.

bigpipe.co.nz
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richms

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#1004350 12-Mar-2014 15:32

I'm glad that it's not mandatory as I don't need or want one as I have a single jack. To force me to pay for a chorus visit that will achieve nothing is absurd.

by all means insist on it for installs with multiple sockets but to blanket send a tech out via a chorus booking is not cool.

Richard rich.ms

Amosnz

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#1004353 12-Mar-2014 15:39

code15:

I rang up Telecom and they're offering 500GB for $99, VDSL modem, and free connection (including a master filter) with a 12 month contract. I think in our situation (old wiring) it makes sense to just go with telecom and cut our losses on the modem we purchased.

We currently have a Draytek Vigor2760n.

Dont sell the Draytek, you'll probably find it much than the Telecom supplied router.

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