Telecom to charge $1.50 for paper bills

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom to charge $1.50 for paper bills

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#1004547 12-Mar-2014 20:52

People still get paper bills sent out? Didn't we have this thread a few months ago :/

stagnant16

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#1004548 12-Mar-2014 20:57

rugrat: End story, telecom not providing bussiness in way customer interested in, other providers will, so customer goes else where.
In meantime telecom spending 20 million approx, for name change to improve their bussiness in future.

Matter of opinion, Telecoms VDSL offer is a lot more attractive than Snaps, thus moved back!!

Horses for courses i guess, well more than a $1.50 saving!

At least the elderly that only have a phone line aren't being hit for the fee, if memory serves me right Vodafone tried to hit everyone. May stand to be corrected on that one.

richms

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#1004555 12-Mar-2014 21:10

mattwnz: That is pretty insecure, especially if you are giving them the CSC number over an unsecured medium,. I didn't think they could ask for the CSC numbers over the phone, as isn't that sort of transaction considered 'card not present' , so shouldn't be needed either.

CSC is supposed to be used in card not present transactions.

In anycase I am not 100% it was telecom that wanted it, but one of the telcos did when paying over the phone to a foreign call centre.

Inexcusable not to have an online payment gateway for a company of that size IMO.

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#1004569 12-Mar-2014 21:26

If you email or Live Chat Telecom, we will not add or update CC details, we will get get a real person to call you, to establish a one to one call, authorise you, and make the change

rugrat

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#1004580 12-Mar-2014 21:44

Inphinity: People still get paper bills sent out? Didn't we have this thread a few months ago :/

From news article:

"About a quarter of Telecom customers already elected to receive their bills online, she said."

If that's correct, then currently 75% of customers get paper bills.
Did have thread a couple months ago, just dumb founded they're going through with it.

richms

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#1004581 12-Mar-2014 21:45

Are telecom still crippled in what they can charge by that stupid kiwishare thing or has that fully gone away now with separation?

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mattwnz

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#1004584 12-Mar-2014 21:53

Inphinity: People still get paper bills sent out? Didn't we have this thread a few months ago :/

There was I recall, but at that stage there wasn't any mention of the fee for paper statements. I recall back then, that if you choose to use Mytelecom, they would stop sending you your paper bills, so if you wanted to continue to receive paper bills, you had to cancel Mytelecom. This new $1.50 fee was only announced today in the papers. I didn't reliaise they charged a percentage for CC payments too. At least they don't do that for prepay.

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#1004585 12-Mar-2014 21:55

richms: Are telecom still crippled in what they can charge by that stupid kiwishare thing or has that fully gone away now with separation?

I would think they would be as crippled by it as any other provider these days, as telecom is now no different to any other telco since they were seperated from chorus. Although I do believe they do still have a holding in the southern cross cable, which other ISPs don't have, which looks to be a good little earner for them.

mattwnz

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#1004591 12-Mar-2014 22:02

richms:
mattwnz: That is pretty insecure, especially if you are giving them the CSC number over an unsecured medium,. I didn't think they could ask for the CSC numbers over the phone, as isn't that sort of transaction considered 'card not present' , so shouldn't be needed either.

CSC is supposed to be used in card not present transactions.

In anycase I am not 100% it was telecom that wanted it, but one of the telcos did when paying over the phone to a foreign call centre.

Inexcusable not to have an online payment gateway for a company of that size IMO.

They have a payment gateway for prepay, so wonder why they don't for accounts.

Anyway that is interesting about CSC numbers because I thought it could only be typed into on secure website by the card holder, and it should never be manually disclosed to anyone or recorded, and I would pressume that would include over the phone. This is why with mailorder forms where you fill in your credit card details, and mail back to a company, you never enter in your CSC number, and the credit card can be processed manually as 'card not present' without the CSC.

richms

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#1004592 12-Mar-2014 22:02

So why do they use kiwishare obligations as an excuse to not provide naked DSL properly?

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#1004593 12-Mar-2014 22:04

mattwnz:
Anyway that is interesting about CSC numbers because I thought it could only be typed into on secure website by the card holder, and it should never be manually disclosed to anyone or recorded, and I would pressume that would include over the phone. This is why with mailorder forms where you fill in your credit card details, and mail back to a company, you never enter in your CSC number, and the credit card can be processed manually as 'card not present' without the CSC.

Plenty of them have it on the form to write on, and we are supposed to enter it into buyline when doing a phone order at work, apparantly the number of no CSC transactions you do can effect your merchant rate somehow too.

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SteveON

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#1004628 12-Mar-2014 22:39

It costs money to provide these services. Their raw costs have all gone up over the years. What will you say when their line rental goes up? Steady on.

PaulBags

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#1004674 13-Mar-2014 08:41

They announced the fee months and months ago (I thought they were already charging it?) and then started stuffing up between whether they'd send out bills or email them, and in the end stopped sending out bills even when it was requested. At least that's my experience/recollection.

rugrat:
tdgeek: If you register for My Telecom, you get online bills, avoid the new fee, and have everything on your bill easily accessible online. This includes links to change services/plans, etc, and access to the last 18 months of bills. The online bill is identical to the paper bill. And you get an email to alert the bill has been processed.

The cost of a paper bill is significant to any company, and the desire to be green. This cost has been absorbed for a great deal of time. In today's connected world, I feel this is fair, it's the way of the future. This is my opinion, I do work for Telecom.

Yes, but then I have no bill to take to New Zealand Post to pay. If I pay eletronically I like it to be by credit card, as then I only have one payment each month for every service and goods brought in that month. Easier to manage, then money coming out all over the place, but telecom charge for that.

Get some lodgement forms from the postshop and fill the details out at home from your online bill, it's free and you can continue to go down to the post shop to pay using whatever methods the post shop accepts. No mailed bills, no printing your own bills. Thats what we do.

old3eyes

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#1004676 13-Mar-2014 08:48

bill

chevrolux: I can't believe this thread went longer than a page.

You can't even buy a coffee for $1.50.

Email people. Email.

Yeah. This reminds me of the discussion last year on the size of the emailed PDF bill file. It went on and on..

Regards,

Old3eyes

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#1004679 13-Mar-2014 08:56

old3eyes:

Yeah. This reminds me of the discussion last year on the size of the emailed PDF bill file. It went on and on..

So are people happy to receive bills by email? (Ok, Telecom has MyTelecom, but a lot of orgs just email bills) What come back do you have if the email doesn't arrive? I've never had a posted invoice go missing but emails regularly go AWOL. And there is legislated privacy over post, but not email.

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