Telecom VDSL national vs international speed performance

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom VDSL national vs international speed performance

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351 posts

Ultimate Geek

#1084272 8-Jul-2014 17:58

Great stuff.

Images posted from twitter doesn't load for me anymore.

Telecom international is dying slowly.

Jase2985

13457 posts

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#1084278 8-Jul-2014 18:11

noticed the same thing, must be a routing issue somewhere in their network/overseas path

flipdingo

5 posts

Wannabe Geek

#1084282 8-Jul-2014 18:24

Routing issue with telecom? or somewhere else up the pipeline?

jeeg

351 posts

Ultimate Geek

#1084286 8-Jul-2014 18:45

Now the speediest images posted on this thread do not load for me anymore.

I'm just upset no one from Telecom stepped up and acknowledged this problem, their network status page still claims theres no problems.

PaulZA

314 posts

Ultimate Geek

#1084292 8-Jul-2014 18:57

jeeg: Now the speediest images posted on this thread do not load for me anymore.

I'm just upset no one from Telecom stepped up and acknowledged this problem, their network status page still claims theres no problems.

Yup, I second that.

I just phoned their helpdesk, to report the issue.

They esculated me to Level 2, and it's so hard to give the exact issue, as the things they ask me for Ping, Tracert etc all comes back fine, in the end I got told to contact Internode, and see what they can do.

I left it at that.

But no aknowledgement from Telecom, really questions if I want to remain loyal to Telecom.

Just a few weeks ago, I was recommending them to everybody, look how quckly they aknowledged, and repaired the netflix issue.

Now this issue, is worse possibly more widespread, and Telecom are watching from the sidelines, and not doing anything.

They have team members monitoring Geekzone on a daily basis, who work for Telecom, and who have access to the monitoring equipment to pinpoint the exact issue, yet utter silence.

Makes me wonder if the staff members have been sworn to secrecy, or have been instructed not to comment on this latest issue.

tm89

34 posts

Geek

#1084299 8-Jul-2014 19:07

PaulZA:
jeeg: Now the speediest images posted on this thread do not load for me anymore.

I'm just upset no one from Telecom stepped up and acknowledged this problem, their network status page still claims theres no problems.
Yup, I second that. I just phoned their helpdesk, to report the issue. They esculated me to Level 2, and it's so hard to give the exact issue, as the things they ask me for Ping, Tracert etc all comes back fine, in the end I got told to contact Internode, and see what they can do. I left it at that. But no aknowledgement from Telecom, really questions if I want to remain loyal to Telecom. Just a few weeks ago, I was recommending them to everybody, look how quckly they aknowledged, and repaired the netflix issue. Now this issue, is worse possibly more widespread, and Telecom are watching from the sidelines, and not doing anything. They have team members monitoring Geekzone on a daily basis, who work for Telecom, and who have access to the monitoring equipment to pinpoint the exact issue, yet utter silence. Makes me wonder if the staff members have been sworn to secrecy, or have been instructed not to comment on this latest issue.

I opened a ticket with telecom 2 days ago, was promised an ip change incase it was something to do with the pool i was in and would receive a call back by the end of the following day to see how it went for me. No call or ip change.
I got to level 2 and was run through the same steps as you, the steps taken dont even show the issue that we appear to be dealing with. I was doing some download speed testing with the guy i spoke to on the phone, we both tried to download files from hawkhost.com/our-hosting-network from the San Jose option, i couldn't get past 40kb/s but his computer he was using at work was downloading at 150Mb/s (megabit) as he told me there was no problem with the file host in that regard.

Talkiet

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#1084340 8-Jul-2014 20:01

Sorry for the delay on this guys. This is getting attention now. I am not in a position to say whether it's an issue in our network, an issue upstream of us, or even magic bit stealing pixies in your modems. When I know more (I have escalated to a reasonably high level and asked to be included in progress reports) I will let you know.

FWIW - one of the reasons this didn't get jumped on much earlier is that there are very very few helpdesk logged calls that seem to be related. When there are widespread issues we typically see the volume of similar faults surge and that gets attention quickly.

I can see something funky in the network, but it's definitely not affecting everyone, or anything like everyone. It's not affecting me for example (Unlimited VDSL, Chch)... I have no doubt that your descriptions are accurate though and something is up.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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tm89

34 posts

Geek

#1084367 8-Jul-2014 20:21

Talkiet: Sorry for the delay on this guys. This is getting attention now. I am not in a position to say whether it's an issue in our network, an issue upstream of us, or even magic bit stealing pixies in your modems. When I know more (I have escalated to a reasonably high level and asked to be included in progress reports) I will let you know.

FWIW - one of the reasons this didn't get jumped on much earlier is that there are very very few helpdesk logged calls that seem to be related. When there are widespread issues we typically see the volume of similar faults surge and that gets attention quickly.

I can see something funky in the network, but it's definitely not affecting everyone, or anything like everyone. It's not affecting me for example (Unlimited VDSL, Chch)... I have no doubt that your descriptions are accurate though and something is up.

Cheers - N

Amen

l43a2

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#1084372 8-Jul-2014 20:29

it seems to be affecting internode and some routes into Asia (thailand,japan,singapore) from what i can see briefly

Dynamike

167 posts

Master Geek

#1084378 8-Jul-2014 20:31

I'm on Telecom unlimited ADSL.

I haven't been able to watch BBC iPlayer or ITV Player since Sunday afternoon, I just get endless buffering. Same deal with US iTunes Radio.

Netflix, torrents, and web browsing seem okay though.

LittleDude

164 posts

Master Geek

Lifetime subscriber

#1084380 8-Jul-2014 20:33

I'm in Christchurch on Unlimited VDSL and it is really affecting me. It has been really bad since Sunday evening for my connection.
Despite the explanation above I'm still really appalled at the slow response. Maybe they're too busy working on Lightbox ;)
A couple of months ago my download speed dropped by third and despite being acknowledged by Telecom as a problem very little was done investigate or fix the problem.
Sending out Chorus and telling me it was still within acceptable limits was considered resolving the issue I guess. And now this...

Talkiet

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#1084382 8-Jul-2014 20:35

LittleDude: I'm in Christchurch on Unlimited VDSL and it is really affecting me. It has been really bad since Sunday evening for my connection.
Despite the explanation above I'm still really appalled at the slow response. Maybe they're too busy working on Lightbox ;)
A couple of months ago my download speed dropped by third and despite being acknowledged by Telecom as a problem very little was done investigate or fix the problem.
Sending out Chorus and telling me it was still within acceptable limits was considered resolving the issue I guess. And now this...

Please advise the ticket number for the current issue you logged on Sunday (?) I'll see if I can add any relevant details you logged then to the team looking at it now.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

tm89

34 posts

Geek

#1084386 8-Jul-2014 20:38

Talkiet:
LittleDude: I'm in Christchurch on Unlimited VDSL and it is really affecting me. It has been really bad since Sunday evening for my connection.
Despite the explanation above I'm still really appalled at the slow response. Maybe they're too busy working on Lightbox ;)
A couple of months ago my download speed dropped by third and despite being acknowledged by Telecom as a problem very little was done investigate or fix the problem.
Sending out Chorus and telling me it was still within acceptable limits was considered resolving the issue I guess. And now this...

Please advise the ticket number for the current issue you logged on Sunday (?) I'll see if I can add any relevant details you logged then to the team looking at it now.

Cheers - N

I logged mine on Sunday also 231256002628

AKLWestie

641 posts

Ultimate Geek

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#1084428 8-Jul-2014 21:24

On Telecom VDSL 150GB in Auckland. I was using BBC iPlayer via UnoTelly with no problem on Sunday night and last night. But it jitters / buffer very often now.

Not good.

datahawk

251 posts

Ultimate Geek

Lifetime subscriber

#1084437 8-Jul-2014 21:42

Yes, streaming is a mixed bag since Sunday. Hulu is hopeless but Netflix in full HD is fine.

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