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Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Mobile issues in Auckland CBD 5pm ?
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Johnk
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  #1236017 11-Feb-2015 20:27
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Odd in my house.
My note 4 hasn't lost reception or had problems, yet wife's S5 has no coverage, same house in Henderson.

While at home doesn't really bother me, have wifi so all is well really....



richms
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  #1236020 11-Feb-2015 20:29
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For ages one of mine was showing all was good till I tried to make a call on it.

Making me regret moving my second phone to spark when I wanted to use it roaming on the $10 deal. Should move it back to VF.




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t0ny
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  #1236032 11-Feb-2015 20:47
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phew..what a relief it is a widespread problem...had a earful from the wife for not keeping my phone with me when it was Spark who stuffed me up



freitasm
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  #1236051 11-Feb-2015 21:10
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Received 9:10pm:


Spark mobile customers are still experiencing intermittent problems when making calls, sending texts or using mobile data. These problems have been occurring since approximately 4pm today. Although the network issues are most severe in the upper half of the North Island, customers in other parts of the country may also be affected.

We would like to apologise to all our affected customers for this issue, which our technical team is working to investigate urgently. Our immediate priority is to restore services to all our customers as soon as possible.

While the 111 service is operating normally, mobile customers who need to contact emergency services are advised to call 111 via a landline.




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quickymart
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  #1236052 11-Feb-2015 21:11
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No issues here in Beach Haven, just made a test call from my XT phone and it all worked fine.

richms
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  #1236064 11-Feb-2015 21:14
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quickymart: No issues here in Beach Haven, just made a test call from my XT phone and it all worked fine.


I made an 0800 call ok, but trying to call my other spark number just got long silence then call failed.




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gzt

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  #1236092 11-Feb-2015 22:00
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Wow. This is inconvenient. What kind of problem issue was/is the cause?

michaelmurfy
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  #1236094 11-Feb-2015 22:05
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Why do I bother reading Stuff? Having a fault does not mean it is struggling and the part down the bottom is gold.




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l43a2
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  #1236095 11-Feb-2015 22:07
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thank god mobile is a best effort service eh...





SparkNZ
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  #1236097 11-Feb-2015 22:09
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Hey guys

According to network traffic we think things got back to normal around 930 - certainly seem that way for me personally.

We'll be monitoring it overnight and tomorrow.

Thanks for your patience, and sincere apologies again from us all ^Sam




We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

Web: spark.co.nz | sparknz.co.nz
Facebook: fb.com/spark4nz
Twitter: @sparknz | @sparknzltd
Broadband: 0800 22 55 98
Mobile: 0800 800 163 | *123
General: 0800 800 123 | 123
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tardtasticx
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  #1236104 11-Feb-2015 22:22
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Big thumbs up to the techies for getting it sorted so quick and working so late, takes me longer to figure out why mums laptop can't connect to the home WiFi :P

Great stuff.

 
 
 
 

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  #1236111 11-Feb-2015 22:28
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Master Filter has been installed!




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insane
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  #1236112 11-Feb-2015 22:29
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I can see Vodafone dusting off their 'reliable network' ads tomorrow. I was only mildly affected, my S5 was happy again as soon as I re registered it to the network manually, however several people I work with were having issues all evening.

Wonder if Spark still only have two mobile gateways or whatever you call them throughout the country vs Vodafone's 6?

quickymart
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  #1236120 11-Feb-2015 22:41
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l43a2: thank god mobile is a best effort service eh...

Saw this story as well:

http://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=11400371

"Thanks for the update but this is impacting business," IT professional James Gander wrote on Twitter. "Please contact me to arrange refund/credit."
Yeah, good luck with that.

IceFragmatic
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  #1236163 11-Feb-2015 23:03
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Will be interesting to see if they blame users downloading pictures of naked celebs for this outage as well......I seem to remember the last one was cause by all those pubesent teens wanting to see J Law nude was the 'cause' of the last outage.

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