Horrible YouTube performance

Forums › Spark New Zealand (including Skinny and BigPipe) › Horrible YouTube performance

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655 posts

Ultimate Geek
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Inactive user

#1510213 9-Mar-2016 23:09

I was able to confirm this by switching between a live stream hosted on YouTube to the same stream on Twitch and the difference was phenomenal. YouTube defaulted to 144p or 360p depending and buffered a lot and twitch was flawless which is something not often heard. My browser had no active extensions running either.

MediaLight

50 posts

Geek
+1 received by user: 6

#1511554 11-Mar-2016 19:41

This has been an ongoing issue.

Spark had similar problem...My personal BigPipe connection is having this same issue. I currently have a case open with BigPipe and they are looking into it.

It's been like this for a week now.

Jase2985

13513 posts

Uber Geek
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#1511569 11-Mar-2016 19:59

@MediaLight no issues on spark :) downloading at 48mbps and have 2 1080p videos going along with 1 twitch stream

MediaLight

50 posts

Geek
+1 received by user: 6

#1511574 11-Mar-2016 20:10

Lucky :)

My current down rate 65mbps no issue anywhere else other than youtube

Jase2985

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#1511575 11-Mar-2016 20:12

just showing you that the networks are different :)

petes117

371 posts

Ultimate Geek
+1 received by user: 40

#1512078 12-Mar-2016 17:08

Seems like it's getting worse for me. Youtube is hanging every couple of minutes, refreshing the page sometimes fixes it and sometimes not. I've tried multiple browsers, devices, both wired and wifi. Ughh... so frustrating!

MediaLight

50 posts

Geek
+1 received by user: 6

#1512080 12-Mar-2016 17:10

petes117:

Seems like it's getting worse for me. Youtube is hanging every couple of minutes, refreshing the page sometimes fixes it and sometimes not. I've tried multiple browsers, devices, both wired and wifi. Ughh... so frustrating!

Agreed, I just flicked off another email to them it ridiculous

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UHD

655 posts

Ultimate Geek
+1 received by user: 298
Inactive user

#1512495 13-Mar-2016 19:01

Hmm, my connection is doing something similar now. It still defaults to 144p or 240p and now seems unable to load the last 30 seconds of most videos where it simply hangs for up to even a quarter hour at times before continuing playback.

I'm going to guess the lack of feedback from BigPipe for a week now means they know there is an issue but have probably not tracked down the cause yet.

joshhill96

1512 posts

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#1512565 13-Mar-2016 20:54

Having issues buffering YouTube on TrustPower VDSL in Kerikeri 50 down 20 up, checked other streaming sites and its fine

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

MediaLight

50 posts

Geek
+1 received by user: 6

#1512648 13-Mar-2016 23:26

I did a bit of digging not sure if this has anything to do with it but no response from Bigpipe servers at all

traceroute to r1.sn-cpb2p2x-53ae.googlevideo.com (122.56.60.12), 64 hops max, 52 byte packets

1 fritz.box (192.168.178.1) 4.546 ms 4.226 ms 4.327 ms

2 210.54.38.193 (210.54.38.193) 9.202 ms 8.356 ms 8.101 ms

3 122.56.60.70 (122.56.60.70) 9.573 ms 10.133 ms 8.472 ms

4 122.56.60.71 (122.56.60.71) 9.131 ms 8.457 ms 9.131 ms

5 * * *

6 * * *

7 * * *

8 * * *

9 * * *

10 * * *

11 * * *

12 * * *

13 * * *

14 * * *

Interesting if anyone can traceroute the same addy and see what they get.

Jase2985

13513 posts

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#1512669 14-Mar-2016 05:34

works fine on spark :)

Tracing route to cache.google.com [122.56.60.12]
over a maximum of 30 hops:

1     1 ms     1 ms    <1 ms 192.168.1.1
2     6 ms     5 ms    19 ms 125-239-205-1.jetstream.xtra.co.nz [125.239.205.1]
3     *        *        *     Request timed out.
4     6 ms     6 ms     5 ms ae8-20.akcr11.global-gateway.net.nz [122.56.116.9]
5     *        *        *     Request timed out.
6     7 ms     6 ms     6 ms cache.google.com [122.56.60.12]

Trace complete.

Why do you have a 4ms ping to your own router?

MediaLight

50 posts

Geek
+1 received by user: 6

#1512685 14-Mar-2016 07:55

Jase2985:

works fine on spark :)

Why do you have a 4ms ping to your own router?

Wifi and powerline :P

MediaLight

50 posts

Geek
+1 received by user: 6

#1512708 14-Mar-2016 08:42

@JoshBigpipe can you have a look at this?

JoshBigpipe

122 posts

Master Geek
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Trusted

BigPipe

#1512746 14-Mar-2016 09:32

Hey all - so here's where we're at with this issue:

There's definitely an issue with YouTube for some Bigpipe customers. Fortunately, it seems to be only affecting a very small proportion of customers. Unfortunately, this doesn't make it any easier for someone who is experiencing trouble, and it makes the problem harder to diagnose and fix.
The network team are troubleshooting it and trying to resolve it as quickly as possible.
Thanks to everyone who has submitted a support ticket so far. If you are having a problem with YouTube and haven't submitted a ticket yet, please do - and include all the information you can. The info is invaluable for troubleshooting.
On that note, please just submit the one ticket. If you've got any changes or updates, please reply to the original email. If we start getting more than one ticket for the same issue, it turns into a massive duplication of effort.
We haven't put up a notification or mass email for all our customers for this issue because a.) it's affecting a very small number of people and b.) most YouTube/internet problems in general are still to do with a given user's home networking setup. If we do a mass announcement, we risk flooding the support system with false positives which will make fixing it much harder.

Keep an eye on this thread - we'll be dropping in here frequently to keep an eye on things as well as update you when we have any new information.

Thanks for your patience. We aren't aware of any definitive workarounds at this stage, but there are a few things that have worked for some customers (we haven't been able to replicate them, but it doesn't hurt to try and report back if they do work for you)

- Try using Google's DNS Addresses. (8.8.8.8 and 8.8.4.4)

- Try not using Chrome - other browsers may perform better. One user has reported success with switching to Google Canary (a dev version of Chrome).

www.bigpipe.co.nz

https://www.facebook.com/BigPipeNZ

https://twitter.com/BigPipeNZ

MediaLight

50 posts

Geek
+1 received by user: 6

#1512817 14-Mar-2016 10:42

Are the other people having issues have a static ip ?

I triple check my network and it's not that

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