Youtube performance poor on Spark

Forums › Spark New Zealand (including Skinny and BigPipe) › Youtube performance poor on Spark

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#1496848 22-Feb-2016 10:25

I have a promising lead to run down now... You can hold off on the detailed reports for the moment thanks ladies and gents.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

ALTRON

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#1496913 22-Feb-2016 12:19

While youtube normally runs great for me on Fibre 30/10 its been slow for the past couple of weeks.

Where it would easily stream 4K it now struggles on 720p

1101

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#1497408 22-Feb-2016 21:29

It seems to be getting alot worse.

Some youtube vids will play without hitch, then the next 1 or 2 the stream would stop for up to a minute part way in, 30secs, then another stoppage

But, here's the kicker. Use a youtube downloader it it downloads at very high speed without any issues.
Its getting to the point that I'm now just downloading youtube vids rather than try & stream/watch them online.

Batman

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#1497454 22-Feb-2016 22:18

What's the best downloader to use? Had a firefox plug in but now it's no longer free :(

MediaLight

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#1497509 23-Feb-2016 00:04

1101:

It seems to be getting alot worse.

Some youtube vids will play without hitch, then the next 1 or 2 the stream would stop for up to a minute part way in, 30secs, then another stoppage

But, here's the kicker. Use a youtube downloader it it downloads at very high speed without any issues.
Its getting to the point that I'm now just downloading youtube vids rather than try & stream/watch them online.

I agree it's getting worse this is extended to Big Pipe users as well i suspect!!! as im getting it all the time now 12:05am 23rd Feb

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cbrpilot

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Spark NZ

#1497740 23-Feb-2016 11:56

Good morning everyone, can you all please advise if there has been any improvement in your YouTube performance now?

My views are my own, and may not necessarily represent those of my employer.

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MediaLight

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#1497775 23-Feb-2016 12:32

I logged a ticket with big pipe and Praveen has advised their customers are also having issues and their technical team is actively working on it with no ETA.

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sbiddle

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#1497785 23-Feb-2016 12:43

MediaLight:

I logged a ticket with big pipe and Praveen has advised their customers are also having issues and their technical team is actively working on it with no ETA.

Big Pipe has nothing at all to do with Spark so any such issues are unlikely to be related. It's a completely separate ISP network.

MediaLight

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#1497809 23-Feb-2016 13:06

sbiddle:
MediaLight:

I logged a ticket with big pipe and Praveen has advised their customers are also having issues and their technical team is actively working on it with no ETA.

Big Pipe has nothing at all to do with Spark so any such issues are unlikely to be related. It's a completely separate ISP network.

Are you sure :) I just spoke to spark regarding a routing issue from spark mobile to a big pipe up address they had to change a firewall rule ;) also I referenced this post to big pipe

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Talkiet

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#1497834 23-Feb-2016 13:51

As mentioned above by Cbrpilot - could people please report in IF they were experiencing issues with youtube playback. We've identified and fixed a problem and a cascading issue (outside our BB network) that is very likely to have been the cause of these issues.

The fix we've done may also have helped some other providers as well (like Bigpipe in this case)

I can see traffic levels have returned to normal levels at all points I have visibility of (as at about midday).

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Djmixerdomo

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#1497864 23-Feb-2016 14:36

I was having issues playing 1080p+ videos Wednesday through Saturday, but since then it's been fine if that helps.

PC: 5800X3D/32GB/RTX3070

Car: Toyota Celica GT-Four ST205

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bulldognz

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#1497869 23-Feb-2016 14:41

Yep seems to be good at the moment. I was streaming a 4k video with no interruptions. The real test will be from 4-12pm tonight when all the kids etc get home and rampage the internet.

PBomb

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#1497881 23-Feb-2016 14:55

I've had a similar situation as well. When I watch YouTube later at night, it struggles bad, but during the day its fine. You think they throttle us?

Batman

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#1497891 23-Feb-2016 15:17

No throttling.
Congestion. Or in this case, fault. Usually related to the free Huawei modem.

1101

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#1497931 23-Feb-2016 16:19

joker97: No throttling.
Congestion. ....

If congestion, I wouldn't be able to do a download at very good speeds (good for adsl)

Perhaps, they are prioritising youtube down (throttling by another name)
Just wild, tin foil hat speculation of course, with no basis in fact

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