Youtube performance poor on Spark

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Batman

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#191906 20-Feb-2016 07:27

Router reset makes no difference, hg659,

Spark giga UFB, speedtest is fast, everything else is lightning fast

I know it could be anything, but can someone read the tracert and see if there's anything wrong there? Thanks

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [122.56.115.45]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.254
2 7 ms 2 ms 2 ms 125-239-249-1.jetstream.xtra.co.nz [125.239.249.1]
3 * * * Request timed out.
4 23 ms 23 ms * ae8-10.akbr6.global-gateway.net.nz [122.56.116.5]
5 24 ms 23 ms 24 ms ae5-2.akbr7.global-gateway.net.nz [210.55.202.213]
6 24 ms 23 ms 24 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.37]
7 24 ms 24 ms 25 ms ae6-10.tkbr11.global-gateway.net.nz [203.96.120.106]
8 24 ms 24 ms 24 ms cache.googlevideo.com [122.56.115.45]

Trace complete.

1 | 2 | 3 | 4 | 5

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#1496053 20-Feb-2016 07:27

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

you have reset your modem and router
your PC (or other PCs in your LAN) is not downloading large files when you are testing - you are not being throttled by your ISP due to going over the monthly cap
your tests are always done on an ethernet connection to the router - do not use wireless for testing
you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

Your ISP and plan
Type of connection (ADSL, ADSL2, VDSL)
Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)
Your general location (or street)
If you are rural or urban
If you know your connection is to an exchange, cabinet or conklin
If your connection is to a ULL or wholesale service
If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

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johnr

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#1496118 20-Feb-2016 10:18

Are you using Spark DNS?

Batman

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#1496122 20-Feb-2016 10:30

Should be. I never changed the settings on the router. Unless it auto magically changed ... I'll take a look.

On the two computers dns setting is "obtain automatically"

cbrpilot

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#1496153 20-Feb-2016 11:29

Do you have a Static IP?

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JAYJAY

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#1496155 20-Feb-2016 11:36

joker97 - I've had the same problem for the past few days. IIRC, it started about Wednesday or Thursday evening. It eventually loads, but it's not its usual speed. Generally, I see no delay at all.

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#1496156 20-Feb-2016 11:37

cbrpilot:
Do you have a Static IP?

No didn't/never ask for static, not paying for static, presume not.

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cbrpilot

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#1496175 20-Feb-2016 12:25

Hmmm, @Talkiet would be best to look into this. Can you PM him your IP address please?

Thanks.

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Talkiet

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#1496201 20-Feb-2016 12:49

FYI I am away from a pc until tomorrow. I'm shooting Mountainbiking today and partying tonight. Will check in tomorrow.

Cheers N

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Jase2985

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#1496261 20-Feb-2016 14:17

JAYJAY:

joker97 - I've had the same problem for the past few days. IIRC, it started about Wednesday or Thursday evening. It eventually loads, but it's not its usual speed. Generally, I see no delay at all.

I noticed it too, on spark VDSL

jeeg

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#1496288 20-Feb-2016 15:20

I'm having the same issue on Spark VDSL. It seem's to be Youtube only. I can see the buffer bar move up to certain point and then it would become stuck. I'm using Spark DNS.

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#1496324 20-Feb-2016 15:57

jeeg:

I'm having the same issue on Spark VDSL. It seem's to be Youtube only. I can see the buffer bar move up to certain point and then it would become stuck. I'm using Spark DNS.

That is exactly what's going on here. Thanks.