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Forums › Spark New Zealand (including Skinny and BigPipe) › Some websites not loading (Spark DNS problem)
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freitasm
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  #2227019 28-Apr-2019 20:57
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You folks can use either 

 

  • Google DNS 8.8.8.8 and 8.8.4.4
  • Cloudflare DNS 1.1.1.1 and 1.0.0.1

 




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NPCtom
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  #2227021 28-Apr-2019 20:58
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Switched to Google's DNS servers in Palmy, Spark Fibre and issue seems to be resolved. No outage error reported on Spark's website :/

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  #2227023 28-Apr-2019 21:01
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NPCtom:

Switched to Google's DNS servers in Palmy, Spark Fibre and issue seems to be resolved. No outage error reported on Spark's website :/



I think they only update it if it's a mass/persistent fault or something, at least that's what I heard from Spark reps last time around.



crazed
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  #2227025 28-Apr-2019 21:03
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Just switched to googles DNS, and issue solved, but wife is complaining now, I'm already moving to the bomb shelter incase she works out I've bypassed the issue on my PC :P haha




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NPCtom
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  #2227027 28-Apr-2019 21:04
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crazed:

 

Just switched to googles DNS, and issue solved, but wife is complaining now, I'm already moving to the bomb shelter incase she works out I've bypassed the issue on my PC :P haha

 

 

 

 

Change DNS on router?

quickymart
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  #2227028 28-Apr-2019 21:06
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Thanks Nigel, my boys will appreciate it :D Any chance of updating the Outages page as well? I just refreshed it but it says "no outages".

 
 
 
 

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Talkiet
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  #2227030 28-Apr-2019 21:09
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check now please?

 

 

 

N

 

 




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crazed
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  #2227031 28-Apr-2019 21:10
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NPCtom:

 

crazed:

 

Just switched to googles DNS, and issue solved, but wife is complaining now, I'm already moving to the bomb shelter incase she works out I've bypassed the issue on my PC :P haha

 

 

 

 

Change DNS on router?

 

 

 

 

Nah just in the Windows settings, I have one of the silly Huawei white fibre modems that seems to bang its head against a brick wall every time I alter the settings, so I've opted for the safer route, alter my PC settings and hide from the wife.

 

 

 

Edit: Yea seems to be fixed now, back on Spark's DNS




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smalltrader
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  #2227036 28-Apr-2019 21:19
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Talkiet:

 

check now please?

 

 

 

N

 

 

 

 

Some quick testing. Seems to be fixed now. However testing is not exhaustive.

corksta
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  #2227037 28-Apr-2019 21:21
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I guess I’m one of the lucky ones, no problems for me at all in Auckland.




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Oblivian
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  #2227038 28-Apr-2019 21:22
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An

 

ipconfig /flushdns 

 

probably wouldn't go astray to force re-check queries too

 
 
 
 

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  #2227039 28-Apr-2019 21:26
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Curious to know what the problem was, won't understand probably but curious non the less.




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robcreid
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  #2227040 28-Apr-2019 21:27
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Talkiet:

 

check now please?

 

N

 

 

Switched back to Bigpipe issued DNS and appear to be working again.

gathixpower
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  #2227041 28-Apr-2019 21:29
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Looks like it's working ok now (On Spark Fibre)

Talkiet
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  #2227048 28-Apr-2019 21:49
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Thanks everyone. We have found and addressed the issue and all servers are currently performing as expected.

 

FYI, as part of the RWC capacity build we are replacing our DNS infrastructure with a more distributed platform, more capacity and using some new functions to support better CDN balancing. The current system will be retired shortly.

 

Cheers - N




Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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