Just switched to Fibre Unplan

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#2230467 3-May-2019 20:21

The email issue has been identified.

I've passed it onto the team to look at.
In most cases you will have an email address against your account that's used.

Sometimes this isn't filled in.

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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

FineWine

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#2230676 4-May-2019 10:16

hio77: The email issue has been identified.

I've passed it onto the team to look at.
In most cases you will have an email address against your account that's used.

Sometimes this isn't filled in.

I would to thank @hio77 for the speedy resolution to this process which brought to light various unknown issues at Sparks end.

Also it was during the resolution of these issues we discovered an online chat issue using Firefox which I had raised in this topic. Again hio77 is instrumental in seeing that this issue is to be resolved.

It is the likes of hio77 and others in these forums that keeps me reading these forums 2 or 3 times a day to see what little gems will increase my own knowledge 🎓. We all, me most certainly, get a little buzz out of helping someone with a problem and hopefully hio77 gets a well deserved 💥 out of ALL the advice and help he contributes in these forums.

Multiple 👏 from me.

Cheers 🍷

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Paul1977

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#2247149 28-May-2019 14:54

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

hio77

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#2247158 28-May-2019 15:00

Paul1977:

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

It's near instant for a fibre plan activation, then you just do the myspark bit and your done.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Paul1977

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#2247160 28-May-2019 15:06

hio77:

Paul1977:

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

It's near instant for a fibre plan activation, then you just do the myspark bit and your done.

@hio77 it asked me for a "preferred date" but wouldn't let me select anything prior to 30 May.

When I look in MySpark it still shows me on my old plan.

NPCtom

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#2247166 28-May-2019 15:22

Paul1977:
hio77:

Paul1977:

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

It's near instant for a fibre plan activation, then you just do the myspark bit and your done.

@hio77 it asked me for a "preferred date" but wouldn't let me select anything prior to 30 May.

When I look in MySpark it still shows me on my old plan.

Contact Spark chat support. Will ensure that your connection is made immediately

Paul1977

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#2247237 28-May-2019 16:07

NPCtom:
Paul1977:

hio77:

Paul1977:

I've been meaning to switch to the Entertainment Unplan for a couple of weeks, but just got around to doing it today.

I just logged into my Netflix account info and see that I am due to be billed tomorrow, but I doesn't look like my plan change will be processed until a day or two after that.

How can I avoid paying for a full month of Netflix when Spark will take over the billing in only a day or two?

It's near instant for a fibre plan activation, then you just do the myspark bit and your done.

@hio77 it asked me for a "preferred date" but wouldn't let me select anything prior to 30 May.

When I look in MySpark it still shows me on my old plan.

Contact Spark chat support. Will ensure that your connection is made immediately

On Spark chat being transferred to the third support person. Telling me I needed to select todays date when I created the order, but that wasn't an option!

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Paul1977

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#2247251 28-May-2019 16:39

Paul1977:

On Spark chat being transferred to the third support person. Telling me I needed to select todays date when I created the order, but that wasn't an option!

This has been sort now. They needed to cancel the order and recreate it.

hio77

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#2247264 28-May-2019 17:02

Paul1977:

Paul1977:

On Spark chat being transferred to the third support person. Telling me I needed to select todays date when I created the order, but that wasn't an option!

This has been sort now. They needed to cancel the order and recreate it.

Can you provide your order number for that? It sounds to me like your not just switching to entertainment, but also adding or removing an item, in which case yes it's not instant.

If you use the one click plan change, it will go through straight away.

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hio77

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#2247268 28-May-2019 17:06

OK Context for this, There was a legacy item on your line that shouldnt have passed things.

Essentially system thought you were moving 100mbit to max, thus provisioning required.

I've raised the issue with my team to dig into and fix that up.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Paul1977

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#2247532 29-May-2019 09:18

hio77:

OK Context for this, There was a legacy item on your line that shouldnt have passed things.

Essentially system thought you were moving 100mbit to max, thus provisioning required.

I've raised the issue with my team to dig into and fix that up.

That's weird. I'm pretty sure I went straight onto Fibre Max when I moved to Spark from Bigpipe, so don't think my plan was ever 100Mbps.

Regardless, it's all changed over and working now.

Thanks

hio77

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#2247600 29-May-2019 10:15

Paul1977:

That's weird. I'm pretty sure I went straight onto Fibre Max when I moved to Spark from Bigpipe, so don't think my plan was ever 100Mbps.

Regardless, it's all changed over and working now.

Thanks

Yeah it's really weird. you were one of like enough customers that i could count on hands that could have the issue.

Generally that wouldnt cause any sort of issue at all and it would just flow through, but it does land you on a different issue with the way the online system works.

That's a wider issue that requires a fair bit of rework unfortunately. Is on the list for my team.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

Tzoi

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#2248811 30-May-2019 23:05

I want to move my parents from their current plan to the Unplan but I'm not sure how to check whether their current contract is still going - or does that not matter since they are still staying with Spark?

Edit:

Sorry, should have read further in this subforum, seems like it doesn't matter if they are currently on a contract, I can just switch them to unplan and they'll be on another 12 month contract. Which they won't mind since they still use one of those xtra.co.nz email addresses and are somewhat forced to stay with Spark because of that..

qwertee

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#2248945 31-May-2019 09:48

I asked this question a day before using online chat, and yes you need to sign up for another 12 months

00:16:05 Spark Customer : if I were to change to unplan , do I need to sign up for another 12 months
00:27:12 Chelsi : I can help you with your Unplan questions today
00:27:29 Chelsi : You will have to go on a new 12 Month Contract for Unplan

edit:

I have only 2 months left on with my current contract with Spark and was thinking of using Unplan for the remaining 2 months before switching ISPS.

I was getting a $20 discount on my current plan 120Gb limit, but Spark no longer offer any specials with the Unplan for loyal customers!

Shame to leave though.

gmball

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#2248951 31-May-2019 10:01

qwertee:
Hi

I asked this question a day before using online chat, and yes you need to sign up for another 12 months

00:16:05 Spark Customer : if I were to change to unplan , do I need to sign up for another 12 months
00:27:12 Chelsi : I can help you with your Unplan questions today
00:27:29 Chelsi : You will have to go on a new 12 Month Contract for Unplan

edit:

I have only 2 months left on with my current contract with Spark and was thinking of using Unplan for the remaining 2 months before switching ISPS.

I was getting a $20 discount on my current plan 120Gb limit, but Spark no longer offer any specials with the Unplan for loyal customers!

Shame to leave though.

Most people I know are leaving Spark for this reason. They just want the standard unplan plan (without Netflix) and are left scratching their heads when there is a requirement to signup to a 12 month contract with no incentive given for signing up to said contract.

Have recently moved across to 2degrees, absolutely amazing customer service, $200 joining credit and free amazon prime video for 12 months. Speeds are as good if not better than what we experienced with Spark, and works out to be $68 per month taking into account the joining credit (even cheaper if you consider the normal cost of prime video).

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