Spark blocking all emails - how do we penetrate the bureaucracy?

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Forums › Spark New Zealand (including Skinny and BigPipe) › Spark blocking all emails - how do we penetrate the bureaucracy?

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freitasm

BDFL - Memuneh
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#2327394 1-Oct-2019 08:01

You say the domain was marked as clean by the Spark folks.

I wonder if something happened to flag it again. For example, when you send emails from your laptop are you using the same server as the one your shop uses? If not, and you have DKIM key declared, are both servers specified - as in one is sending signed messages, the other is not so any receiving server gets confused with the number of signed/non-signed messages? Is the SPF text correctly listing all servers used?

sciascia

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#2327397 1-Oct-2019 08:23

Thanks for that,

Each account uses its own IMAP server, so when we respond using shop email, it uses the shop server and login for that account. It's totally possible that a different server is used on an iPhone (like iCloud) but we usually see sending errors if we try do that.

Yes, Spam is a huge issue but it's also painful to keep explaining, sometimes forcefully, and always multiple calls to get anywhere, that the notification email is coming from Spark, not our email server or domain host (front-line staff have a script they follow).

Because Spark controls an enormous amount of NZ's email, a support page/form which collects domain info, along with a way to upload .eml files directly to tier 2 staff, would be much more helpful.

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