Bigpipe wont send a chorus tech. Is my problem real?

Forums › Spark New Zealand (including Skinny and BigPipe) › Bigpipe wont send a chorus tech. Is my problem real?

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RunningMan

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#2548516 24-Aug-2020 09:33

The suggestion that this is somehow related to WiFi is at best wrong, and at worst completely misleading for a non-technical person. The xDSL sync rate is there to be clearly seen.

Ask for the name of the helpdesk supervisor to whom this was escalated. I don't know if they can access info about the historical sync rates for the line, but if they have that data it should clearly show when the issue first appeared. The line may currently be stable, but that will be because the sync rate has been pulled back so far - a faulty line will often be unstable, but not always, so implying that stability = no fault isn't quite correct here.

RunningMan

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#2548519 24-Aug-2020 09:37

I don't think the @BigPipeNZ account is still used, but just in case.

cyril7

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#2548524 24-Aug-2020 09:47

Hi you say you have only two jacks, and one is not working, can you actually open it to confirm if or how its wired. And do you have an alarm panel that maybe in the past was monitored?

Cyril

Sven99

14 posts

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#2548530 24-Aug-2020 09:52

Thanks for the help everyone

cyril7:
Hi you say you have only two jacks, and one is not working, can you actually open it to confirm if or how its wired. And do you have an alarm panel that maybe in the past was monitored?

Cyril

Hi Cyril.
I opened the non working jack. No wires are connected at all. Not sure if this was done by landlord or chorus tech previously.
I believe this means it must be an extension jack if I still get a dsl connection from the main one.

No alarm panel at all. Does not seem like house has ever been wired for an alarm.

Sven99

14 posts

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#2549892 26-Aug-2020 11:24

Hi guys final update.

Had to make a complaint before they eventually sent out a technician, but the problem is resolved now.
wiring from street to house was the issue, and he installed a new jack for good measure.

Tech was an all round great guy.

linw

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#2549894 26-Aug-2020 11:28

Nice one😀

Jase2985

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#2549897 26-Aug-2020 11:32

Nice

Post up the new stats

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Sven99

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#2549902 26-Aug-2020 11:41

He did say the speed dropped severely under load but fingers crossed it holds up

Zepanda66

533 posts

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#2549903 26-Aug-2020 11:41

Sven99:

Hi guys final update.

Had to make a complaint before they eventually sent out a technician, but the problem is resolved now.
wiring from street to house was the issue, and he installed a new jack for good measure.

Tech was an all round great guy.

Good job getting it fixed. You gotta be persistent with these kind of things or nothing will get done. I suspected it would be an outside factor. Reminded me of an old ADSL issue I had at a previous house years ago which took half a dozen calls to my ISP and multiple chorus tech call outs to fix and maintain.

josephhinvest: We had a VERY odd situation a couple of years ago, VDSL for several years with adequate performance then suddenly dead. Took two whole weeks to resolve, several visits by Chorus. A cabinet 1km up the road had been water damaged and the replacement involved so much extra cable length that we were then too far away from exchange for VDSL and had to downgrade to ADSL. Very frustrating. Hopefully it’s not something weird like that.

Cheers,
Joseph

Reminds me of an odd issue we used to have at our old place with our ADSL. Every time it rained our connection would become unstable. Sometimes it would clear up after but the connection would still be unstable but wouldn't warrant a tech to call out. After bothering them about it for months on end. We basically had to have a Chorus tech come out every time after it rained to fix it. Otherwise our connection would constantly drop out and our phone line would have lots of noise on it crackling and all etc. We ended up moving and fibre became available there soon after so whoever moved in after didn't have to deal with that.

http://www.speedtest.net/result/7315955530.png

Sven99

14 posts

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#2549905 26-Aug-2020 11:47

Zepanda66:

Reminds me of an odd issue we used to have at our old place with our ADSL. Every time it rained our connection would become unstable. Sometimes it would clear up after but the connection would still be unstable but wouldn't warrant a tech to call out. After bothering them about it for months on end. We basically had to have a Chorus tech come out every time after it rained to fix it. Otherwise our connection would constantly drop out and our phone line would have lots of noise on it crackling and all etc. We ended up moving and fibre became available there soon after so whoever moved in after didn't have to deal with that.

Damn, I hope we this doesnt happen to us, because it's clear today after storming for a week!

nztim

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#2549951 26-Aug-2020 11:54

Sven99:

Hi guys final update.

Had to make a complaint before they eventually sent out a technician, but the problem is resolved now.
wiring from street to house was the issue, and he installed a new jack for good measure.

Tech was an all round great guy.

Only just seen this post, the street cable would have resolved the underlying fault, the extra 10mbps you gained would have been from the fact looking at your pics from the start of the thread you had old 3 wire master/slave wiring vs the new improved 2 wire jack system

changing to a 2 wire jack would have given you the extra 10mbps the old 3 wire system is extremely painful on xDSL

the reason this was needed is phones up until 1995 required the 3rd wire to ring

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Bung

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#2549961 26-Aug-2020 12:11

nztim:
Only just seen this post, the street cable would have resolved the underlying fault, the extra 10mbps you gained would have been from the fact looking at your pics from the start of the thread you had old 3 wire master/slave wiring vs the new improved 2 wire jack system

changing to a 2 wire jack would have given you the extra 10mbps the old 3 wire system is extremely painful on xDSL

the reason this was needed is phones up until 1995 required the 3rd wire to ring

The OP did have an old jack but it didn't have any connection to the other jack. The old jacks were more prone to corroding but it was the wiring that affected line balance.

RunningMan

8955 posts

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#2549998 26-Aug-2020 13:27

That massive decrease in both up and downstream attenuation is where the sync rates have been clawed back from. Still a degree of errors on the line, but wait for ddDLM to settle and all should be good.

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