Big hassle with Call Forwarding

Forums › Spark New Zealand (including Skinny and BigPipe) › Big hassle with Call Forwarding

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RunningMan

8953 posts

Uber Geek

#2584066 14-Oct-2020 08:01

JetA1:

I can't note all the failed calls.

Nobody is suggesting this. But you do need to note a single failed call, and a single working call to provide enough information to troubleshoot.

JetA1: Again, any call made directly to or from my number works perfectly.

Can you answer whether that includes from the specific Vodafone number used for the business. What happens when you call your Skinny phone, from that specific Vodafone phone?

JetA1

63 posts

Master Geek

#2584067 14-Oct-2020 08:09

Direct calls to my phone from any number work perfectly. The only fail is any forwarded calls.

gajan

286 posts

Ultimate Geek

Trusted

Spark NZ

Lifetime subscriber

#2584071 14-Oct-2020 08:13

@JetA1 - you may have missed my reply requesting some specific detail in amongst the various replies etc, but if you are willing and able to provide that detail I will try to look into it and forward it through the right people that can.

My comments and remarks are not necessarily of my employer.

JetA1

63 posts

Master Geek

#2584449 14-Oct-2020 17:54

Super big thanks to gagan. This issue is now sorted. After many weeks. It just took the right tech in the right place!

RunningMan

8953 posts

Uber Geek

#2584451 14-Oct-2020 18:20

So, what was the solution?

JetA1

63 posts

Master Geek

#2584457 14-Oct-2020 18:24

Something the teleco did which caused the problem. I didn't quite understand the detail.

Linux

11391 posts

Uber Geek

Trusted

Lifetime subscriber

#2584458 14-Oct-2020 18:26

Yes would like to know what caused the issue as well

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RunningMan

8953 posts

Uber Geek

#2584464 14-Oct-2020 18:46

Which telco?

JetA1

63 posts

Master Geek

#2584490 14-Oct-2020 19:58

All I can tell you is it was something to do with VoLTE & 4G.

And I am on Skinny mobile.

JetA1

63 posts

Master Geek

#2623740 18-Dec-2020 10:53

A heads up to anyone interested in this situation.

Gagan has definitively sorted this out now. Initially the 'fix' was to turn off VoLTE at system level for my phone account. Yes you can indeed turn VoLTE off on the phone itself but due to the nature of the problem this would not have solved anything. So this was a workaround. After a month or so Gagan and his team of smart techs have worked this out now. As he puts it: "we've found the bug in our forwarding logic between networks, and applied a fix!"

And so now I have VoLTE re-enabled AND Call Forwarding works. What an excellent result. Apparently it was quite an obscure problem and thus took some time to resolve. This would have affected many more people than just myself.

So Xmas Choccie Fishes to Gagan and Friends !

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