Apple services (TV+, Music) issues on Spark Broadband?

Forums › Spark New Zealand (including Skinny and BigPipe) › Apple services (TV+, Music) issues on Spark Broadband?

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196 posts

Master Geek
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#2718429 4-Jun-2021 18:38

Thought I would chime in and say that its been up and down for me all week, noticed issues Friday last week and its been nothing but problems with apple services since.

I am on Skinny Broadband

lookout

704 posts

Ultimate Geek
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#2718695 5-Jun-2021 15:23

So it's affecting Skinny too? I changed back to auto dns to test and it's still not fixed. I'll go back to the Cloudflare dns for now. I'm not entirely comfortable using that dns (in terms of privacy) but it works.

This has been going on for over a week now and there's no mention of it on the outages page or Spark's social media. Only here on Geekzone. I bet there's a bunch of 'non-techie' customers out there getting frustrated. Especially as it seems to be affecting iOS and MacOS mail apps too.

Benjip

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Ultimate Geek
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#2720069 7-Jun-2021 07:57

Definitely still affecting me on Skinny. My HomePod is not having a good time, because of it.

Is there a way to change the DNS on the Spark “smart” modem rather than needing to do it on every device? Just until Spark gets their act together (for what I thought would have been a pretty high priority issue).

FineWine

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Nurse (R)

Lifetime subscriber

#2720070 7-Jun-2021 08:09

@Benjip: Definitely still affecting me on Skinny. My HomePod is not having a good time, because of it.

Is there a way to change the DNS on the Spark “smart” modem rather than needing to do it on every device? Just until Spark gets their act together (for what I thought would have been a pretty high priority issue).

As per previous post in this topic:

Network > WAN > Edit PVC > WAN DNS Setting > change to No > enter new DNS Server1 > Save settings (at bottom of page)

leave DNS Server2 blank

To check setting: Overview > Network Status > Connection Status > DNS

In this case a forum Spark rep (cbrpilot) in this topic previously suggested to just use 210.55.111.1

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Benjip

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Ultimate Geek
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#2720073 7-Jun-2021 08:53

Thanks @FineWine , much appreciated.

jay63

65 posts

Master Geek
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#2720163 7-Jun-2021 13:32

cbrpilot:

Hi everyone, I have not yet received confirmation that this is fixed, so if anyone has any relapses then please let me know.

I was fine at Coromandel Bach earlier this weekend with Spark VDSL but now back in Auckland with Spark Fibre and have the Apple account and access to store issue. Per others, turning off Wi-Fi works but clearly still a Spark issue.

Is there any chance this Spark DNS issue might be effecting OneDrive also as having some random syncing and download/upload issues on Windows 10 PCs (x2) also. Only periodic.

Thx

Jay

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TopShelfCookieJar

54 posts

Master Geek
+1 received by user: 7

#2720841 8-Jun-2021 18:00

I've been having issues accessing both Apple and Microsoft services here in Auckland (Spark Fibre) for the last few weeks.

Still happening as of right now.

dfnt

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Lifetime subscriber

#2720848 8-Jun-2021 18:16

Getting intermittent issues accessing docs.microsoft.com, error is DNS_PROBE_FINISHED_NXDOMAIN

Spark Fibre in WLG

jay63

65 posts

Master Geek
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#2720866 8-Jun-2021 18:55

Still issues for me too today - on and off. Apple services, Microsoft particularly Onedrive and potentially even bank payments as some weird issues. I have just messaged @cbrpilot (Dave) to ask if he has any updates.

Jay

matisyahu

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#2720875 8-Jun-2021 19:18

I've noticed the same issue when accessing iCloud services, specifically, iCloud email via Mail.app where it comes up with the triangle icon with an escalation mark inside saying it cannot resolve the host name of the server. I've also noticed it occurring with Safari when trying to access web.skype.com where it would automatically transfer to login.skype.com and then the browser would come back saying that the hostname couldn't be resolve. Btw, I'm on Skinny Broadband - things were going well up until a week and a half ago.

Edit: I've also found websites not fully loading - Apple NZ HomePod mini page wouldn't load properly. I've since moved over to using Cloudflare's DNS servers and everything is now working like it should.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

WinNZ90

196 posts

Master Geek
+1 received by user: 21
Inactive user

#2720882 8-Jun-2021 19:45

jay63:

Still issues for me too today - on and off. Apple services, Microsoft particularly Onedrive and potentially even bank payments as some weird issues. I have just messaged @cbrpilot (Dave) to ask if he has any updates.

Yep us to, All Apple services, Microsoft (Onedrive is terrible) and yep banking issues

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matisyahu

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Uber Geek
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#2721559 10-Jun-2021 03:34

I'm now getting the following error message - is there an eta on when this issue will be resolved?

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

cbrpilot

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Ultimate Geek
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Spark NZ

#2722582 10-Jun-2021 09:48

Hi everyone, just a quick update here. The issue would appear to be with an upstream content delivery provider not responding correctly to one of our DNS servers. We are working with that provider to get the issue sorted. I do not have an ETR at this stage.

Work-around for anyone impacted is to set your DNS to 210.55.111.1 which does not seem to be impacted.

My views are my own, and may not necessarily represent those of my employer.

cbrpilot

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Ultimate Geek
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Spark NZ

#2723602 10-Jun-2021 11:17

Just had an update. Some changes were made last night. Keen to understand if this has fixed the issue for everyone, or if the issue is persisting? Can everyone who was having issues reply back here and advise if their apple/onedrive is now working without error?

@matisyahu it is hard to be sure whether the issue you are posting about above is related or not at this stage. Are you still having this issue?

My views are my own, and may not necessarily represent those of my employer.

matisyahu

1639 posts

Uber Geek
+1 received by user: 355

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#2723745 10-Jun-2021 14:44

cbrpilot:

Just had an update. Some changes were made last night. Keen to understand if this has fixed the issue for everyone, or if the issue is persisting? Can everyone who was having issues reply back here and advise if their apple/onedrive is now working without error?

@matisyahu it is hard to be sure whether the issue you are posting about above is related or not at this stage. Are you still having this issue?

Hi, got it sorted, it appears there was an issue with keychain which was causing Mail.app to fail to log into the iCloud SMTP - since it was occurring at the same time as the other problems I thought that they may have been related but I've since sorted out the issue on both computer and now everything is working normally. I haven't tried to see if there are any changes as I'm still on Cloudflare, i think I'll just stay with that since it is working without any problems.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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