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MaxineN
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  #3018282 7-Jan-2023 17:26
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Spyware:

 

I thought the Voda Huawei's had the firmware cooked to not allow PPPoE selection.

 

 

 

 

Nothing stopping you from flashing stock HG659 firmware, but I logged into my bench's HG659 (I have all 3 Voda CPEs in the last 8 years) on B026 firmware and just changed the WAN to PPPoE without any fuss. 

 

 

 

I am using the slightly higher admin privileges however which can be achieved by using Admin/@last8digitsofserialnumber

 

 

 

Unsure if this can be done on the bog standard vodafone user(I would recommend using the Admin one anyway for more access)

 

 

 

Unsure what PPPoE performance is like on this HG659 however, would be interesting to see ;)





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TeaLeaf

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  #3018296 7-Jan-2023 17:59
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Could PPOE performance on my BP plan be the problem? And is there something I can improve in the router?


michaelmurfy
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  #3018302 7-Jan-2023 18:12
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No... You're using the default router which can achieve Gigabit absolutely no problems.

 

To be honest given you're getting sub 200Mbit I'd say the problem is the device you're testing from and nothing to do with BigPipe (Spark) or the router.

 

Also, you should consider moving to Skinny. Same network, phone support, cheaper pricing.





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robjg63
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  #3018304 7-Jan-2023 18:17
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You can connect your PC directly to the ethernet port on the ONT and test directly.

 

You would need to ensure your PC/laptop has an ethernet port that is fast enough - e.g. if it only had a 100Mbps ethernet port you will never see more than that speed. So you would be looking at a device with 1000mbps.

 

I cant recall all the settings you need - Bigpipe does not use VLAN 10 - so that makes it a bit simpler than some other ISPs.

 

 

 

I found this on another GZ post where someone was trying to do a similar thing:

 

If I recall correctly, go My Computer > Right-click Network > Manage network connections > Create new connection > follow prompts to connect to Internet using broadband over PPPoE. Enter username and password, just try the default settings and see how you go.

 

Username and password is not important.

 

e.g.   username : me@somwhere.com

 

password: password





Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler


cokemaster
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  #3018322 7-Jan-2023 19:26
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michaelmurfy:

 

...
Also, you should consider moving to Skinny. Same network, phone support, cheaper pricing.

 

 

+1

 

I consider Bigpipe to be in a 'sunset' phase. Expect Bigpipe to be retired in the next 12-24 months, until then its in 'autopilot mode' ('keeping the lights' in terms of billing and service, expect no new price refreshes, no new service offerings etc). 

Both their Twitter and Blog haven't been updated since 2019, their facebook was last updated in August 2020 - which for a digital only organisation is a bad sign. If you do a google search, you can find many reports about their service being AWOL or slow to respond. The irony is that Sparks 'jetstar' brand Skinny offers vastly better customer support and pricing, which flys in the face of the mission of Bigpipe.  

If you don't need/want a static IP and want a like for like:  Skinny is probably a good fit. Spark is still dropping money on marketing for Skinny + pricing refreshes which indicates that its going to be around for a lot longer. 

If you want a static IP, would suggest looking at alternative providers.





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TeaLeaf

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  #3018511 8-Jan-2023 09:18
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cokemaster:

 

Skinny is probably a good fit. 

 

 

Thank you CM and Michael, will look into Skinny.

Which is the best website to check for NZ Fibre broadband deals?

 

Ive done some basic testing with a variety of devices and all of them come back the same 50Mbps max down, is about 40Mbps max down across wifi. Admitedly I didnt check the Ethernet device speeds first so that could be the reason, although the default router wifi should be faster.

Anyway thanks all for the input, I think we will move to a 950/500 service and buy a better class router, like the Asus series.


Spyware
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  #3018513 8-Jan-2023 09:25
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TeaLeaf:

 

Anyway thanks all for the input, I think we will move to a 950/500 service and buy a better class router, like the Asus series.

 

 

You obviously need more education. And obviously you can eliminate the router as being the problem by connecting by PPPoE directly from laptop.





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TeaLeaf

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  #3018514 8-Jan-2023 09:28
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Spyware:

 

TeaLeaf:

 

Anyway thanks all for the input, I think we will move to a 950/500 service and buy a better class router, like the Asus series.

 

 

You obviously need more education.

 

 

Open to education. Are you thinking the Arcadyan device is suitable for 950/500 or the Asus devices are not as good as some others for similar money?


robjg63
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  #3018541 8-Jan-2023 11:25
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Do you have a PC or laptop and cable that you can plug directly into the ONT and test there?

 

It completely bypasses your router, so would show if the issue was with the raw connection or with your own infrastructure (ie your router and wifi etc).

 

This will cost you nothing - and provided your PC/laptop isnt too old and has a reasonably modern ethernet port capable on high speed will isolate the issue.

 

There is no point just buying a new router if the problem lies in something that the ISP may have misconfigured or a fault in Chorus land (both of these things can happen occasionally).

 

 

 

EDIT:

 

Here is a better guide than the link I posted before:

 

https://facreationz.wordpress.com/2015/10/24/connect-computer-directly-with-ont-internet/

 

Ignore the UAE bits - Doing this should work ok for Bigpipe - As mentioned above the PPPoE credentials are not important - But you do need to enter something.

 

I have done exactly this several years ago to isolate an issue I had with Bigpipe - though it seemed the issue was something that Chorus had done and it fixed itself.

 

PS. I found that support for Bigpipe ends up getting done by Skinny anyway.

 

 





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michaelmurfy
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  #3018557 8-Jan-2023 13:00
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As I’ve already stated the router provided by BigPipe / Skinny / -insert ISP here- is suitable for Gigabit connections.

Unless if you have a very good reason not to, you should always use your ISP provided router.

Use another device to do testing.




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TeaLeaf

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  #3018578 8-Jan-2023 14:15
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robjg63:

 

Do you have a PC or laptop and cable that you can plug directly into the ONT and test there?

 

 

 

 

Have just been looking at all devices and unfortunately the only ones that are gig ethernet are work devices which go through remote access connections etc unfortunately. This would have been a good test, will see if I can borrow someones notebook with GigEthernet

 

michaelmurfy: As I’ve already stated the router provided by BigPipe / Skinny / -insert ISP here- is suitable for Gigabit connections.

Use another device to do testing.

 

Yep that is what I'm doing, have the Arcadyan connected. In fact when we moved we were given a new account to access the new free router at the time via a 12-month contract. It was seamless plug-in play situation, unlike my old Netcomm VDSL device. So I really havn't gone into the device OS.


TeaLeaf

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  #3018587 8-Jan-2023 14:51
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robjg63:

 

Do you have a PC or laptop and cable that you can plug directly into the ONT and test there?

 

 

The Xbox One has a GigEther, but probably no use, the browser is pretty useless, it may access speed test sites just to be able to run a like for like through the router. 

 

I hooked the console up to the work office screen, was watching the download speeds in the games Queue, ethernet was slightly faster than wifi, but only 50Mbps, where other devices get 200Mbps on Wifi. So seems an issue with that devices Wifi and ethernet, but need to confirm that with a like for like test ie the same speed test site.


RunningMan
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  #3018602 8-Jan-2023 15:33
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What devices are you actually testing from? Perhaps they are simply not powerful enough to saturate your connection, and there's actually nothing wrong at all.


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