BP: Do not achieve 300mbps. Was originally on Ultra Fast Starter. Which ONT are BP support referring to?

Forums › Spark New Zealand (including Skinny and BigPipe) › BP: Do not achieve 300mbps. Was originally on Ultra Fast Starter. Which ONT are BP support referring to?

TeaLeaf

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#296253 2-Jun-2022 09:01

So contacting Bigpipe online support, they are saying I am setup for 300Mpbs and that they will need Chorus to run a speed test directly from the Chorus ONT. Is this not my home ONT or is this one in the cabinet?

I was just using good ole speedtest .net

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meow
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#2921702 2-Jun-2022 09:12

Can you provide any less details?

What router have you got. How are you testing (Ethernet, WiFi), What are the speeds you're getting? What device are you using for testing?

Please provide as much details as possible...

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gehenna

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#2921709 2-Jun-2022 09:25

michaelmurfy:

Can you provide any less details?

Thought I was reading a @Linux reply for a moment there 🤣

@Tealeaf there's dozens upon dozens of speedtest related threads and posts here, have a look through them because this has been asked and answered so many times. If you've done everything in those posts, then come back with what you've done and what the results are.

TeaLeaf

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#2921714 2-Jun-2022 09:36

@Tealeaf there's dozens upon dozens of speedtest related threads and posts here, have a look through them because this has been asked and answered so many times. If you've done everything in those posts, then come back with what you've done and what the results are.

Its ok mate, its the usual responses you get on the net, Id give up on working in IT if it really made me that mad haha. All of us have had to deal with it at work thousands of times :-). I cant say Ive done much support since the early days of 56k etc in Telecom, but I get some pretty dumb questions at from executives that I still have to reply nicely to.

Thanks for your nice reply though. But I wasnt actually looking for how to fix it, as such. Otherwise Id clearly have provided "more information"

I was just curious whether when they refer to the Chorus ONT, are they refering to the one attached to my home? Because I had already told them I had ran tests from that ONT via ethernet. But they were insisting it was something Chorus related that I could not test.

One thing on the topic of support, I find BP support better than Spark phone support, which is why Ive stuck with them for so long. Its just so much easier being able to get an immediate response and have a chronological reply to refer back to. I realise some people need to use the phone, but I would image that need to be far less than they think.

Much appreciated.

cyril7

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#2921718 2-Jun-2022 09:47

Hi, your response above is even more confusing. As for something happening in the cabinet, chorus or BP will not test anything in the cabinet, they are simply refering to the Chorus ONT in your home.

BP dont tag the traffic, so you should be able to directly connect your laptop to LAN1 of the ONT and setup a pppoe session and test directly without your router. But I suspect that might be a task too far for you, so maybe for now, test via a wired connection directly to your router and report back.

When you reply back please advise what router you have, and what laptop and version of windows.

Cyril

robjg63

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#2921719 2-Jun-2022 09:50

Yes - at your ONT - On your wall.

So, what speeds are you getting with an ethernet cable?

What sort of laptop (model/how old etc).

Some (older/cheaper) laptops for example will have a limit of 100Mbps on the ethernet card

What spec is the ethernet cable - Cat 5, Cat5e, Cat 6 (should be marked on the cable). Cat 5 supposedly has a 100Mbps limit. Cat 5e and Cat 6 are 1000Mbps.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

TeaLeaf

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#2921720 2-Jun-2022 09:54

cyril7:

Hi, your response above is even more confusing. As for something happening in the cabinet, chorus or BP will not test anything in the cabinet, they are simply refering to the Chorus ONT in your home.

BP dont tag the traffic, so you should be able to directly connect your laptop to LAN1 of the ONT and setup a pppoe session and test directly without your router. But I suspect that might be a task too far for you, so maybe for now, test via a wired connection directly to your router and report back.

When you reply back please advise what router you have, and what laptop and version of windows.

Cyril

Thanks Cyril

Well yes, it is confusing for me too, thats why Im asking if its not my ONT what ONT is the Chrorus ONT they are referring to. I rang an ethernet based speedtest.

I would hope Im ok running a pppoe session. I havnt been in internetworking for a while but was in the sector for a variety of roles with Cisco certs. Problem is its the Mrs Home Office and she is in meetings. But I will do that as soon as she hands the room over.

And thanks for clarifying ONT, I thought I was developing dementia, well to some degrees Im sure I am :-).

Will do on the router and laptop etc. Cheers.

HP

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cyril7

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#2921722 2-Jun-2022 10:01

Hi, so dont worry about the pppoe thing unless you intend to connect your laptop directy to the ONT, I recommend you just do the test via the router (via an ethernet cable) as usual.

Cyril

cyril7

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#2921723 2-Jun-2022 10:03

robjg63:

Yes - at your ONT - On your wall.

So, what speeds are you getting with an ethernet cable?

What sort of laptop (model/how old etc).

Some (older/cheaper) laptops for example will have a limit of 100Mbps on the ethernet card

What spec is the ethernet cable - Cat 5, Cat5e, Cat 6 (should be marked on the cable). Cat 5 supposedly has a 100Mbps limit. Cat 5e and Cat 6 are 1000Mbps.

This is incorrect, Cat5 will do GigE but depending on the exact cable build in use it may faulter when approaching the 100m length mark.

Cyril

TeaLeaf

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#2921724 2-Jun-2022 10:06

robjg63:

Yes - at your ONT - On your wall.

So, what speeds are you getting with an ethernet cable?

What sort of laptop (model/how old etc).

Some (older/cheaper) laptops for example will have a limit of 100Mbps on the ethernet card

What spec is the ethernet cable - Cat 5, Cat5e, Cat 6 (should be marked on the cable). Cat 5 supposedly has a 100Mbps limit. Cat 5e and Cat 6 are 1000Mbps.

Well I was going to let BP support run its course as Im in no hurry, was just wanting to make sure I was correct about the ONT, Im not sure what support was thinking, perhaps just a brain fart, we all have them.

But since you ask;

Its a Thinkpad p14s - i7-1185G7

I dont have access to the cat cable right now but both they are both brand new, but that could be the problem right there, I will have to check. I assumed they were at least Cat5e being from device unboxings.

Speed wise, from memory it was around 99.4Mbps. Which would align with the cat cable theory, that is how I am leaning now anyway.

I will let you know once I have regained access to the room and have a loo at the Cat cabls.

I wasnt looking for a fix, but seems you have provided one. Much appreciated. :-)

TeaLeaf

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#2921728 2-Jun-2022 10:12

cyril7:

This is incorrect, Cat5 will do GigE but depending on the exact cable build in use it may faulter when approaching the 100m length mark.

Cyril

True, Cat 5 was originally a 100Mbps link but can do GigE. I will check the cables regardless when I can. They no more than 1 metre. All are near new.

Jase2985

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#2921734 2-Jun-2022 10:35

right start from the beginning as your replies and information are all over the place

1. what is the problem? slow internet, net getting the speed your paying for....

2. how are you testing? post a speedtest, tested via ethernet or wifi?

3. what devices are you testign with? laptop, tv router etc

4. if via wifi what is the connected speed on with wireless link?

5. how is the router connected to the ONT? check the colour of the light on the ONT to determine the speed of the link and also look in the router GUI to see what that says.

Providing some basic information will help people to help you

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robjg63

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#2921741 2-Jun-2022 10:54

cyril7:

robjg63:

Yes - at your ONT - On your wall.

So, what speeds are you getting with an ethernet cable?

What sort of laptop (model/how old etc).

Some (older/cheaper) laptops for example will have a limit of 100Mbps on the ethernet card

What spec is the ethernet cable - Cat 5, Cat5e, Cat 6 (should be marked on the cable). Cat 5 supposedly has a 100Mbps limit. Cat 5e and Cat 6 are 1000Mbps.

This is incorrect, Cat5 will do GigE but depending on the exact cable build in use it may faulter when approaching the 100m length mark.

Cyril

Well maybe so, but I had a couple of old ethernet cables at one point (not very long cable either) that did have issues and many people don't chuck old cables out.

The law says that old cables (from various routers/modems etc) go in that box of IT junk along with other 'that might be useful one day' items that is kept in the bottom of a cupboard until you need it. Still worth trying another cable as part of problem solving.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

cyril7

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#2921742 2-Jun-2022 11:04

Hi, many fly leads provided with older modems were only wired wtih two pairs, hence only did 100Mb/s. Regardless, cat5 rated cable, is as mentioned fully capable of GigE assuming its correctly built with four pairs. When Cat5 was first about there arose an issue that depending on the exact build of that cable it could exhibit deficient cross talk performance which manifest as a fail for GigE on long runs. Hence Cat5e was devised, which is the exact same cable, except a higher twist rate was specified to improve crosstalk at the upper end of the band (50-100MHz) on long runs to accomodate GigE at full 100m.

Anyway back on topic, @Tealeaf, how did you get on with the speed tests

Cyril

Gordy7

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#2921754 2-Jun-2022 11:40

As usual it is difficult to determine the weak link in a slow speed test issue.

It would be good if routers had a LAN loop back test option to help eliminate computer, NICs and cable problems.

I guess the LAN could be tested with a file transfer between two computers hooked up to the router LAN ports.

Gordy

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.

TeaLeaf

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#2921760 2-Jun-2022 12:08

cyril7:

Anyway back on topic, @Tealeaf, how did you get on with the speed tests

Cyril

Hey Cyril, she is non stop jibber jabber, is one of the leaders in her field of science so I usually do any changes to the internet outside of work hours. But I told her I need it after her last meeting, so about 2pm or so.

I will do a bunch of use cases to check hardware. Will run a PPPOE test from the ONT.

Interestingly my old wifi card which is rated to about 900Mbps also seems to throttle at 100Mbps as well. But the support person was adamant at their end we are setup for 300Mbps. Im not sure if BP use the same software as Spark? What Im wondering is, is the field for "300Mbps" simply a human procurement "tick"? Meaning its in no way dynamically sourced?

The reason I ask is, we were originally setup for 100/20. That was the fastest all you can eat plan they had. I didnt even know they had changed to 300/100 (adverised as avg of 321/110) until I looked this morning. So Im wondering when they migrated these older 100/20 accounts over, has something gone wrong in the procurement. Has the database field for "300Mbps" been propagated without testing. Just a theory.

Will get back to you later with the results Cyril, cheers mate.

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