Apple subscription with spark dns

Forums › Spark New Zealand (including Skinny and BigPipe) › Apple subscription with spark dns

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boosacnoodle

963 posts

Ultimate Geek

#3188620 30-Jan-2024 18:46

Incredible that this is still ongoing. I actually left Spark some months ago over dreadful download speeds from Apple's CDN. How is there no monitoring in-place?

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3188666 30-Jan-2024 22:17

Hi everyone. The issue is intermittent, and is still with the technical teams for resolution. This is being actively worked on.

At this stage I do not have an expected timeframe that this will be resolved in, but rest assured this has not been forgotten.

My views are my own, and may not necessarily represent those of my employer.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3188791 31-Jan-2024 11:29

Quick update, the teams applied a change to one of our servers this morning and it appears to be successful. We are just monitoring the situation before rolling the change to the remaining servers.

My views are my own, and may not necessarily represent those of my employer.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3189103 1-Feb-2024 09:32

Good morning!

We believe this issue has been completely resolved now - can people let me know if they have any issues from this point forth?

Thanks

My views are my own, and may not necessarily represent those of my employer.

Hemi88

185 posts

Master Geek

#3189222 1-Feb-2024 12:16

@cbrpilot all working so far will see how it goes over the next couple days thank you for all of your help

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3189241 1-Feb-2024 13:17

Thanks Hemi, appreciate your patience and I personally appreciate you being the first (as far as I know) to raise the issue. Thanks again.

My views are my own, and may not necessarily represent those of my employer.

Hemi88

185 posts

Master Geek

#3227393 7-May-2024 16:03

Just noticed over the last hour it been intermittent again also appleid website not working either

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Hemi88

185 posts

Master Geek

#3227411 7-May-2024 17:23

Hemi88: Just noticed over the last hour it been intermittent again also appleid website not working either

tried talking to spark but did not understand so I thought to try here again

Hemi88

185 posts

Master Geek

#3227621 8-May-2024 09:25

@cbrpilot it seems the problem is back again with spark and apple subscription tap and appleid website been intermittent since about 3 o’clock yesterday tried taking to spark help but couldn’t understand so I thought to try you again, it’s been good for the last three months but seems it’s back

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3227622 8-May-2024 09:26

Thanks Hemi. Escalating.

My views are my own, and may not necessarily represent those of my employer.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#3227975 8-May-2024 16:56

A change was made earlier today and I'd be interested in knowing if people are still experiencing any issues, and if so with which domains. Thanks.

My views are my own, and may not necessarily represent those of my employer.

Hemi88

185 posts

Master Geek

#3227980 8-May-2024 17:06

cbrpilot:
A change was made earlier today and I'd be interested in knowing if people are still experiencing any issues, and if so with which domains. Thanks.

appleid.apple.com and AppStore’s sub tab still aren’t as of 5:05, it did work at 4:50 so still intermittent for me

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