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alasta
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  #3500941 7-Jun-2026 11:50
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gmball:

 

This is the same with OneNZ, their one wallet dollars that they tout are a discount off a phone, is really just a monthly discount to lock you into a contract term. They divide whatever one wallet dollars you have over the term, and apply a monthly discount. They also dont explain this in store when you take advantage of this offer, so I suspect many are unaware they are now locked into a term, and miss out on the handset discount if they change provider early. 

 

OneNZ have also put their pricing up recently across all Fibre and mobile plans.

 

 

True to some extent, but a bit different from the worked example discussed above.

 

The terms and conditions for One Wallet state (emphasis is mine):

 

8. Your redeemed Phone Dollars balance will be spread evenly over the agreed Interest Free term as a One Wallet discount. The One Wallet discount will be applied from your first monthly bill. If you cancel, transfer or trade down your eligible One NZ Pay Monthly plan in the middle of your billing month, you will not receive the discount for that month, and you will be ineligible for any remaining One Wallet discount from that point onwards.

 

My interpretation of the above is that early termination results in the customer sacrificing the discount that would have been applied across future billing cycles, but they can still bank any discounts applied up to the point of termination.




enserf
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  #3500942 7-Jun-2026 12:05
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alasta:

 

True to some extent, but a bit different from the worked example discussed above.

 

The terms and conditions for One Wallet state (emphasis is mine):

 

8. Your redeemed Phone Dollars balance will be spread evenly over the agreed Interest Free term as a One Wallet discount. The One Wallet discount will be applied from your first monthly bill. If you cancel, transfer or trade down your eligible One NZ Pay Monthly plan in the middle of your billing month, you will not receive the discount for that month, and you will be ineligible for any remaining One Wallet discount from that point onwards.

 

My interpretation of the above is that early termination results in the customer sacrificing the discount that would have been applied across future billing cycles, but they can still bank any discounts applied up to the point of termination.

 

 

I would agree with that interpretation and same for Spark. Fortunately our devices are now paid in full so we lose nothing if we shop elsewhere. However we like their range of technology and offers, so will likely just suck up the plan increases and downgrade if necessary.


Aucklandjafa
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  #3500950 7-Jun-2026 12:52
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gmball:

 

This is the same with OneNZ, their one wallet dollars that they tout are a discount off a phone, is really just a monthly discount to lock you into a contract term. They divide whatever one wallet dollars you have over the term, and apply a monthly discount. They also dont explain this in store when you take advantage of this offer, so I suspect many are unaware they are now locked into a term, and miss out on the handset discount if they change provider early. 

 

OneNZ have also put their pricing up recently across all Fibre and mobile plans.

 

 

Again, I’m unsure how else they could execute this. If they gave you a one off credit for a device, especially an Apple device that has minimal margin, what would stop people from just leaving? People whinged about termed plans, hence why we’ve now moved into open-term plans, now they’re whinging about them too. 




MaxineN
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  #3501046 7-Jun-2026 13:50
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alasta:

 

gmball:

 

This is the same with OneNZ, their one wallet dollars that they tout are a discount off a phone, is really just a monthly discount to lock you into a contract term. They divide whatever one wallet dollars you have over the term, and apply a monthly discount. They also dont explain this in store when you take advantage of this offer, so I suspect many are unaware they are now locked into a term, and miss out on the handset discount if they change provider early. 

 

OneNZ have also put their pricing up recently across all Fibre and mobile plans.

 

 

True to some extent, but a bit different from the worked example discussed above.

 

The terms and conditions for One Wallet state (emphasis is mine):

 

8. Your redeemed Phone Dollars balance will be spread evenly over the agreed Interest Free term as a One Wallet discount. The One Wallet discount will be applied from your first monthly bill. If you cancel, transfer or trade down your eligible One NZ Pay Monthly plan in the middle of your billing month, you will not receive the discount for that month, and you will be ineligible for any remaining One Wallet discount from that point onwards.

 

My interpretation of the above is that early termination results in the customer sacrificing the discount that would have been applied across future billing cycles, but they can still bank any discounts applied up to the point of termination.

 

 

That interpretation is correct both from a technical, and a legal perspective. Changes are immediate unless the agent queues it for a future date.

 

Aucklandjafa:

 

gmball:

 

This is the same with OneNZ, their one wallet dollars that they tout are a discount off a phone, is really just a monthly discount to lock you into a contract term. They divide whatever one wallet dollars you have over the term, and apply a monthly discount. They also dont explain this in store when you take advantage of this offer, so I suspect many are unaware they are now locked into a term, and miss out on the handset discount if they change provider early. 

 

OneNZ have also put their pricing up recently across all Fibre and mobile plans.

 

 

Again, I’m unsure how else they could execute this. If they gave you a one off credit for a device, especially an Apple device that has minimal margin, what would stop people from just leaving? People whinged about termed plans, hence why we’ve now moved into open-term plans, now they’re whinging about them too. 

 

 

It's possible. But not done.





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.


alasta
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  #3501047 7-Jun-2026 13:59
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I should have noted that when I bought my iPhone with One Wallet credit, I was given the option of paying a significant proportion of the balance as a deposit (up to $1000 I think) and the rest could be spread over 12 months. This means that you bank the discount sooner, hence reducing your exposure when you terminate your services. 

 

Admittedly that was 18 months ago so the policy might have since changed.


MaxineN
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  #3501048 7-Jun-2026 14:05
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alasta:

 

I should have noted that when I bought my iPhone with One Wallet credit, I was given the option of paying a significant proportion of the balance as a deposit (up to $1000 I think) and the rest could be spread over 12 months. This means that you bank the discount sooner, hence reducing your exposure when you terminate your services. 

 

Admittedly that was 18 months ago so the policy might have since changed.

 



 

I recently just IFP'd a 17 Pro Max after my beloved wife's Pixel 7a decided to perform a unscheduled rapid spontaneous combustion, using both One NZ Phone Dollars and a healthy $400 deposit. I was given no option. The entire deposit it spread as a discount over 36 months.

 

 

 





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.


 
 
 
 

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Asteros
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  #3501058 7-Jun-2026 15:01
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Tempted to move to an Iphone for yourself Max?


MaxineN
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  #3501059 7-Jun-2026 15:02
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Asteros:

 

Tempted to move to an Iphone for yourself Max?

 

 

I am using that iPhone 17 Pro Max.





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.


Aucklandjafa
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  #3501069 7-Jun-2026 16:47
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alasta:

 

I should have noted that when I bought my iPhone with One Wallet credit, I was given the option of paying a significant proportion of the balance as a deposit (up to $1000 I think) and the rest could be spread over 12 months. This means that you bank the discount sooner, hence reducing your exposure when you terminate your services. 

 

Admittedly that was 18 months ago so the policy might have since changed.

 

 

That’s not the case. Whether you pay $100 deposit, or $1000 in your case, the credit remains the same amount split over the respective months


tardtasticx
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  #3501088 7-Jun-2026 19:07
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Has anyone tried their luck getting Spark to discount the plan due to the MRO (if you have one)?

 

I have an iPhone Air with the 24mo MRO discount. The discount outweighs the increase in plan cost so it’s still worth staying. But no harm in asking I suppose. 


quickymart
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  #3502078 11-Jun-2026 14:08
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MaxineN:

 

quickymart:

 

Rmani:

 

In the same boat, received an email yesterday stating there'd be $8 increase on top of the existing $128. So, started exploring other options.

 

 

I got this as well, starting to think I need to do the same thing. But change to who?

 

 

I don't wish to be smart but we are spoilt with choices. 😉
I did mention two of them which one is very cheap(more cheap if you are a 2degrees customer). The other more for enthusiasts but is open term.

 

 

Might be a question for another thread, but...what router(s) do 2degrees provide, how much are they, and can you purchase them? (I only found a rental option).

 

I could be in the market for a new router and would rather get it from the RSP I'm looking at changing to.


 
 
 

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MaxineN
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  #3502082 11-Jun-2026 14:20
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quickymart:

 

MaxineN:

 

quickymart:

 

Rmani:

 

In the same boat, received an email yesterday stating there'd be $8 increase on top of the existing $128. So, started exploring other options.

 

 

I got this as well, starting to think I need to do the same thing. But change to who?

 

 

I don't wish to be smart but we are spoilt with choices. 😉
I did mention two of them which one is very cheap(more cheap if you are a 2degrees customer). The other more for enthusiasts but is open term.

 

 

Might be a question for another thread, but...what router(s) do 2degrees provide, how much are they, and can you purchase them? (I only found a rental option).

 

I could be in the market for a new router and would rather get it from the RSP I'm looking at changing to.

 

 

It’s the Tp Link HB810 and no you cannot keep it without paying severely for not returning it according to their terms(Max $350), if you leave too early.

 

You would have to be with them for more than 48 months before you’re allowed to keep it.

 

https://www.2degrees.nz/termsofuse/personal/broadband/offer-summary/2degrees-fibre-broadband-offer-summary





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boosacnoodle

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  #3504499 19-Jun-2026 14:32
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Can anyone from Spark clarify if the "Available to new Spark Mobile customers only" for the 50% off group plans is applicable to existing customers who are new to the group plans? i.e. moving from a non-Group plan up to a Group Plan. The plan change portal seems to suggest they are included, but IMHO it could be clearer.


boosacnoodle

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  #3504667 19-Jun-2026 16:50
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Customer service said no - not even if you move up in plan. Seems silly to me but is what it is, I guess.


quickymart
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  #3504687 19-Jun-2026 19:46
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MaxineN:

 

It’s the Tp Link HB810 and no you cannot keep it without paying severely for not returning it according to their terms(Max $350), if you leave too early.

 

You would have to be with them for more than 48 months before you’re allowed to keep it.

 

https://www.2degrees.nz/termsofuse/personal/broadband/offer-summary/2degrees-fibre-broadband-offer-summary

 

 

I've placed an order to change to 2degrees and have the new router sitting next to me. I bought it outright 🙂


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