Problems started earlier this morning. Most issues were resolved by 10:30am however a small number of cell sites (~10) south of Taupo still had problems. Reasulting in issues with making/recieving voice and text messages.
At around 3:30pm we managed to resolve all outstanding issues.
Very close monitoring will continue for some time.
Our apologies to any customer who was inconvenienced as a result of this fault. It is certainly not the experience we aim to give customers with our services.
Customers on our existing CDMA network were not affected by any problems.
My hat goes off to all the Telecom and Alcatel-Lucent engineers involved with restoring service to customers with what was a very complex problem. You can be proud of your efforts and your singular focus on restoring service for customers.
Neal
The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.
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