Telecom International sites down?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom International sites down?

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118 posts

Master Geek

#371566 23-Aug-2010 15:45

@kneecap - I mean it's the same problem as with other sites, bits of it load and bits don't.

kneecap

13 posts

Geek

#371571 23-Aug-2010 15:47

Julianz - I understand now what you mean.

Thank You

benjimons

4 posts

Wannabe Geek

#371575 23-Aug-2010 15:51

julianz: @kneecap - I mean it's the same problem as with other sites, bits of it load and bits don't.

same i think theres a problem with the cache servers. telecom is going to assign me with a static ip outside the cache range to see if this works.... ill let you know. they said they would call me back in 5min... that was 30 min ago

kneecap

13 posts

Geek

#371583 23-Aug-2010 15:55

Sounds great, hope it works for you, fingers crossed. By the way - how do you get a static IP address? I'm just a normal user 1 laptop that's it, if it works for you, maybe static Ip the way to go? Anyway, will wait till i hear how it went.

ptinson

677 posts

Ultimate Geek

Trusted

#371593 23-Aug-2010 16:04

Hi All,

To be able to help i need more information.
If you are having issues that you believe are related to Caching then can you please PM me some details like the following:

*Time of day
*FULL URL
*Any actions to replicate the fault
*DNS IP of primary and secondary you are using
*The IP you have when the error occurred

This information will help us track where the issue is located and if it is a caching issue or something else.

Regards

Paul

meat popsicle

kneecap

13 posts

Geek

#371607 23-Aug-2010 16:11

Hi ptinson, how do I PM you? sorry Im new.

raab

262 posts

Ultimate Geek
Inactive user

#371608 23-Aug-2010 16:12

neowin and smallworld load fine for me and i'm going through the cache

I saw someone mention on another forum to try disable any SPI based firewalls you have and seeing if that fixes the issue

I don't know how many times ptinson has asked for the same information yet people keep posting generic "waa sites don't load or partially load"

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

benjimons

4 posts

Wannabe Geek

#371614 23-Aug-2010 16:16

just recieved call back from telecom there is a problem with the cache servers which is being escalated now. so i guess time will tell hopefully they will route our traffic around the cache servers in the meantime but who knows. rep said he will call be back in 1 hr

BigMal

996 posts

Ultimate Geek

ID Verified

Trusted

#371619 23-Aug-2010 16:22

I'm on Pro plan and have had problems all day. Logitech remote software can't connect for firmware updates, popcorn hour can't connect for firmware updates, web browsing is completely hit and miss with some sites not loading at all. Very frustrating.

jmosen

551 posts

Ultimate Geek

Lifetime subscriber

#371688 23-Aug-2010 17:31

Since early this morning, I've not been able to access Twitter reliably through my regular Twitter client on my PC. Mentions seem to work, but the main timeline often does not.

This being Twitter-related, I originally thought it was just Twitter being its problematic self, but they're normally pretty good with reporting issues and none were being reported. So I logged in with my Telecom Mobile card, and the client sprang to life and delivered all the tweets I'd been missing.

I did tests and saw my static IP had been switched to the cache, so I called Telecom and asked if the caching may be the cause although I thought it unlikely. The rep was very good and gave me a test account to log in with, outside the cache range. That worked and I was able to use my Twitter client.

He said others had reported similar issues so didn't seem keen to give me a different IP or opt this one out, so it's back to my own log-in now and no Twitter access through that client.

Also I had a page for work that wouldn't load today but would on my mobile card, although that one seems resolved at present.

Hopefully they can get this sorted soon.

Jonathan

raab

262 posts

Ultimate Geek
Inactive user

#371700 23-Aug-2010 17:43

kneecap: Hi ptinson, how do I PM you? sorry Im new.

Click the email button, not sure why they call it email when it's actually a PM

kneecap

13 posts

Geek

#371704 23-Aug-2010 17:50

@Raab Thanks for that info.

UPDATE: Sites i had problems with appear to load fine again - The problem appears fixed.
Thank You Telecom.

Hope for everyone else it is fixed or close to it

cheers
brad

ptinson

677 posts

Ultimate Geek

Trusted

#371705 23-Aug-2010 17:52

kneecap: @Raab Thanks for that info.

UPDATE: Sites i had problems with appear to load fine again - The problem appears fixed.
Thank You Telecom.

Hope for everyone else it is fixed or close to it

cheers
brad

That is good.
Please PM me with any details if the fault recurs.

Regards

Paul

meat popsicle

BigMal

996 posts

Ultimate Geek

ID Verified

Trusted

#371715 23-Aug-2010 18:03

The problem is still present for me. Is anybody with a logitech universal remote able to and on the Pro plan with a static IP able to use the logitech software?

I noticed my speedtouch modem can't connect to the DNS servers (see attached pic) is this normal?
https://cdn.geekzone.co.nz/imagessubs/blog07ab9fca4153febadd326fcdaed288f0.jpg

digitaldivide

94 posts

Master Geek
Inactive user

#371727 23-Aug-2010 18:17

ptinson: Hi All,

To be able to help i need more information.
If you are having issues that you believe are related to Caching then can you please PM me some details like the following:

*Time of day
*FULL URL
*Any actions to replicate the fault
*DNS IP of primary and secondary you are using
*The IP you have when the error occurred

This information will help us track where the issue is located and if it is a caching issue or something else.

Regards

Paul

Hi P,

Create Failure scenario
Launch browser
Enter http://www.linkedin.com into the browser and press enter.
Outcome: This is resolved to LinkedIn, however the page times-out at static02.linkedin.com

Anyhow -

When: 6.02pm, 23 August 2010

Broadband: Pro
ISP: Xtra, Dynamic IP address

IP Address: 122.57.34.213 (I'll manually cycle off of this address after this post tho...)

Status Connected DSL
Connection Type PPPoA ATM
IP Address 122.57.34.213
Default Gateway 125.237.255.1

DNS: 202.27.158.40, 202.27.156.72

If you want HTTP fox let me know how to get it to you (paste in here isn't pretty).

Create Success scenario
Launch browser
Enter that's funny considering your problem: http://www.productsandservices.bt.com/consumerProducts/displayCategory.do?categoryId=CON-BTLIFE-I
Outcome: No problem

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