Telecom Takes UFB Priority

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484 posts

Ultimate Geek

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#416950 14-Dec-2010 10:22

Have already noticed the separation between Telecom and Chorus, Telecom reps are no longer allowed to change specific settings like DSL profiles etc, they now have to put through a request, where before they just changed it.

I'm not sure what to make of Chorus/Telecom or who ever becoming involved in this, although it is interesting to note, Telecom/Chorus has the resources, staff, and infrastructure visibly in place already to do this, where some of these other companies like Enable I've never heard of let alone are likely to be in a situation to do this.

CraZeD,
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ockel

2031 posts

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#416961 14-Dec-2010 10:39

webup: So when is CHCH likely to start getting fibre installed? (regardless of who is doing it)

Enable has been rolling out fibre in Chch for a number of years. It has Retail Service Providers that you can contact to find out connection and pricing.

If you want a zero priced connection with retail pricing built on the indicated wholesale prices then you're probably waiting until mid-late 2011. Northpower got its contract awarded last week and will be doing the first connections today (apparently) or at least by Xmas.

The decisions on the remaining areas are supposed to happen in Q1 next year so it'll be sometime shortly after that depending on who the winner is and how far advanced their rollout is.

Sixth Labour Government - "Vision without Execution is just Hallucination"

matisyahu

1623 posts

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#417020 14-Dec-2010 12:24

The skepticism about Telecom/Chorus has more to do with the horrible quality of service cross pollinating between two organisations even though there are claims of a wall of separation between business units.

Here I am almost a week after the first issues appeared with Telecom's internet and the problems have still not been resolved - with such lack of professionalism and general mickey mouse standard of quality people suddenly think that a wall of separation will stop the culture of mediocrity from/has being spilt over into Chorus? penny pinching all the way using substandard equipment from vendors who have no experience in the area that they're going to deploy it in.

Sorry, I'm simply not convinced - it has nothing to do with some sort of inherent hate of Telecom, it has to do with the general lack of delivering a service that an organisation the size of Telecom should be able to provide.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

Beccara

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#417034 14-Dec-2010 12:50

If I split a pile of crap into two I still have two piles of crap.

I'd be very surprised if this goes well, Just because its open and wholesale doesn't mean there wont be dirty tricks, Whats to stop Chorus giving Telecom Retail an unlimited line of credit and they never pay Chorus? Things like that will occur. The distrust of Telecom is will justified by years of double-standards and backroom deals along with price gorging

ockel

2031 posts

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#417044 14-Dec-2010 13:02

Beccara: If I split a pile of crap into two I still have two piles of crap.

I'd be very surprised if this goes well, Just because its open and wholesale doesn't mean there wont be dirty tricks, Whats to stop Chorus giving Telecom Retail an unlimited line of credit and they never pay Chorus? Things like that will occur. The distrust of Telecom is will justified by years of double-standards and backroom deals along with price gorging

Chorus shareholders, who see no cashflow from the largest customer, sacking the board and management for poor financial performance?

Sixth Labour Government - "Vision without Execution is just Hallucination"

DonGould

3892 posts

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#417046 14-Dec-2010 13:06

Current share holders don't seem to care that the level of customer service is so poor that the hd can't even send out an instruction manual to a customer.

Speculation about what shareholders might do is a bit pointless.

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freitasm

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#417050 14-Dec-2010 13:11

Beccara: If I split a pile of crap into two I still have two piles of crap.

I'd be very surprised if this goes well, Just because its open and wholesale doesn't mean there wont be dirty tricks, Whats to stop Chorus giving Telecom Retail an unlimited line of credit and they never pay Chorus? Things like that will occur. The distrust of Telecom is will justified by years of double-standards and backroom deals along with price gorging

For that there are checks and balances. Telecom is a listed company, the accounts are open and the government oversees the separation.

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stagnant16

206 posts

Master Geek

#417054 14-Dec-2010 13:14

DonGould: Current share holders don't seem to care that the level of customer service is so poor that the hd can't even send out an instruction manual to a customer.

Dam that poor fool that forgot your manual! Life must suck for you!

ockel

2031 posts

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#417056 14-Dec-2010 13:22

DonGould: Current share holders don't seem to care that the level of customer service is so poor that the hd can't even send out an instruction manual to a customer.

Speculation about what shareholders might do is a bit pointless.

Plenty of companies with poor customer service that shareholders are happy to hold, receive dividends and capital appreciation.

Very different to a company that extends a line of credit to a customer and never collects on it. Thats pretty obvious in the, as our esteemed leader notes, open accounts.

Sixth Labour Government - "Vision without Execution is just Hallucination"

DonGould

3892 posts

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#417060 14-Dec-2010 13:26

stagnant16:
DonGould: Current share holders don't seem to care that the level of customer service is so poor that the hd can't even send out an instruction manual to a customer.

Dam that poor fool that forgot your manual! Life must suck for you!

Clearly you completely miss the point.

If the l1hd guy can't send me an email, how many other people can he also not send messages to that might be trying to help New Zealanders get stuff working that's sitting on their network?

You're quite right in your obvious speculation, I don't give a toss about the manual, I've got any number of people I can just ring and ask for help or I can just pull the box out and replace it with something else, which is exactly what I did on another site last week.

You'd also be right in the obvious question "who gives a toss about Don's one off customer?!" like I make a difference at all... I don't.

I'm just one of many small fry IT dicks floating around the city trying to make crap work for people...

The customer in this specific case has fibre from 3 networks running past their front door, plus 3 mobile wireless providers plus copper and 35 sites. Again, not really any size at all.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

stagnant16

206 posts

Master Geek

#417067 14-Dec-2010 13:34

Clearly you completely miss the point.

You think? All I read was dribble!

On a brighter side many thanks for the fantastic customer service I received last friday from Telecom - Didn't charge me a disconnection fee, called me twice to follow up on a new connection and changed me onto one of the new plans!!

ockel

2031 posts

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#417068 14-Dec-2010 13:36

stagnant16:

Clearly you completely miss the point.

You think? All I read was dribble!

On a brighter side many thanks for the fantastic customer service I received last friday from Telecom - Didn't charge me a disconnection fee, called me twice to follow up on a new connection and changed me onto one of the new plans!!

Were you polite and courteous as a customer? Maybe if you're rude to the waiter he/she will spit in your soup. Or forget that manual.........

Sixth Labour Government - "Vision without Execution is just Hallucination"

DonGould

3892 posts

Uber Geek

#417069 14-Dec-2010 13:43

ockel:Were you polite and courteous as a customer? Maybe if you're rude to the waiter he/she will spit in your soup. Or forget that manual.........

Hummm... he didn't forget to send the manual at all. The issue wasn't the competence of the l1hd guy.

The manual didn't get to me because:

" Sender address rejected: Domain not found; from=<xtra@sf1567.admin.xtra.co.nz> "

As I recall I was quite polite and didn't get upset at the fact it took some time for the guy to figure out what I was trying to do and then find the right instructions.

At the end of the call he offered to send me a manual. It wasn't his or my fault that his mail system is configured with internal names that don't resolve outside of Telecom.

Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - don@i.am.a.can.do.kiwi.nz

Daylo

123 posts

Master Geek

#417089 14-Dec-2010 14:30

exportgoldman:

Well, actually I wish my telco was as reliable as my power supply.

So you'd want 'estimated' vs 'actual' usage bills too? Cool ... go ahead :-)

/jest

richms

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#417101 14-Dec-2010 14:52

Daylo:
exportgoldman:

Well, actually I wish my telco was as reliable as my power supply.

So you'd want 'estimated' vs 'actual' usage bills too? Cool ... go ahead :-)

/jest

At least the power companies metering technology is proven and held to a standard. Not like ISP meters that break and are wrong very very often, with no dispute process, access to the raw data they base their measurements on, and proven inaccuracys when you are running your line to its capacity. Imagine if your powerco charged you with how much power you would like to be using and not what was actually able to fit down your line?

I have not had an estimated bill for ages, since the smart meter went in. If your power co is still employing a man to read an old meter every third month, then consider a change?

Richard rich.ms

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