Cant See my Telecom Usage Meter?

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#433865 1-Feb-2011 19:21

JustAnotherJohn: Hey
Unfortunately unlike the people having issues with usage meter not recording their usage, mine seems to be recording far too much. Can anyone please recommend some software that will monitor all internet traffick across the modem. I have 1 Laptop connected wirelessly and an xbox connected via cable. If i need to i can disconnect the wireless but its a bit of a pain. I use the standard Telecom wireless router (white with grey top)

Any info would be appreciatted.

+1. Just posted in another thread about this. Usage meter recording way more usage than I'm actually doing for the last couple of months. My wife and I even spent five days in hospital recently with our little boy with nobody left at home and it still registered hundreds of megabytes of usage per day. I am tired of running out of usage in week three and can't afford to go up to the next plan.

Can anyone at Telecom investigate without me having to phone the Helpdesk?

Cheers

Steve

NealR

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#433869 1-Feb-2011 19:28

Steve, you really need to log a fault with 123. I assume you don't have a wifi network. If you do the first thing you should do is change the key.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

steve98

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#433877 1-Feb-2011 19:36

NealR: Steve, you really need to log a fault with 123. I assume you don't have a wifi network. If you do the first thing you should do is change the key.

Will give them a ring in the morning. I am on wifi but not seeing any clients on the LAN that aren't mine.

davisg

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#433946 1-Feb-2011 21:33

I am still having problems accessing the usage meter.
Server error (500).
Paul (earlier post) has alerted the appropriate folks at Telecom -hopefully!.

In the meantime I have found if you just keep trying (immediately close the pop-up page and re-enter login details) it will eventually work, perhaps after 2 or 3 attempts.

GD (Hamilton)

ptinson

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#434068 2-Feb-2011 08:28

davisg: I am still having problems accessing the usage meter.
Server error (500).
Paul (earlier post) has alerted the appropriate folks at Telecom -hopefully!.

In the meantime I have found if you just keep trying (immediately close the pop-up page and re-enter login details) it will eventually work, perhaps after 2 or 3 attempts.

Indeed I have.
There are people looking into the error 500 problem at the moment, I am not part of the team that looks after these things any more so can only relay what is going on.

Regards

Paul

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rugrat

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#434219 2-Feb-2011 12:25

Firefox is coming up untrusted connection. Do I proceed? Says a secure connection has been asked for but can't confirm it's secure.

Under technical details has:

www.telecom.co.nz uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is unknown.

(Error code: sec_error_unknown_issuer)

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tardtasticx

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#434310 2-Feb-2011 15:23

I can access it fine now through Chrome. 6 hours tops before it crashes again

rugrat

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#434334 2-Feb-2011 16:07

yep, 4.00pm tried internet explorer and then firefox, worked on both, did secure connection without problem.

Ragnor

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#434539 2-Feb-2011 22:26

Usage is being recorded again (instead of zero) for us so they've fixed at least one issue, hopefully they can get to the bottom of the higher than expected readings some of the rest of you are getting.

jbard

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#434560 2-Feb-2011 23:18

Still getting consistent server errors all the time here.

ptinson

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#434634 3-Feb-2011 08:26

Ragnor: Usage is being recorded again (instead of zero) for us so they've fixed at least one issue, hopefully they can get to the bottom of the higher than expected readings some of the rest of you are getting.

An issue was found and corrected yesterday around midday, sorry I didn't get a chance to let you know.
We are still working on the Error 500 problem as well.

The other thread on over recording is being investigated by what 5uperTed is saying so that is good.

Regards

Paul

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tardtasticx

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#436349 7-Feb-2011 16:13

Down again.

"Not Found

The requested object does not exist on this server. The link you followed is either outdated, inaccurate, or the server has been instructed not to let you have it." - get this error when logging in.

jbard

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#441665 20-Feb-2011 15:17

Anyone else getting a 404 error on the usage meter page today?

Decal

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#441668 20-Feb-2011 15:35

Yup 404 error here to

corksta

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#441670 20-Feb-2011 15:51

I get:

"Bad Gateway

Processing of this request was delegated to a server that is not functioning properly."

Been like this since yesterday evening.

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