Cant See my Telecom Usage Meter?

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Finch

2862 posts

Uber Geek
+1 received by user: 195

#75815 24-Jan-2011 00:49

Hi there. I just logged into my Telecom to check my Broadband usage for the month and I cannot see the option to check it. All it is showing is the current bill payments + some other rubbish. The whole section of broadband usage isnt there.

Is anybody else having this problem?

Cheers

1 | 2 | 3 | 4 | 5

3084 posts

Uber Geek
+1 received by user: 483

#430403 24-Jan-2011 00:52

I logged into the BBUsage one, not the account one (I dont think we've set that up) and I cant see the usage meter either. This thing is always broken. I get the message:

"Apologies. This service is currently unavailable. Please try again later

Please contact your service provider if you have any questions."

Why can't they make a usage meter thats always up? Lol

scorpiworld

192 posts

Master Geek
+1 received by user: 3

#430404 24-Jan-2011 00:57

http://www.telecom.co.nz/servicealerts

"Broadband
Warning:
Date:System Upgrade
21 January 2011
We are planning a system upgrade. This means that Broadband Usage Meter is temporarily unavailable and there may be a delay in receiving your Broadband Usage Alerts between 11pm Sunday night 23 Jan to 8am on Monday morning, 24 Jan 2011. All systems should be working as per normal from 8am Monday morning. Our apologies for any inconvenience."

Finch

2862 posts

Uber Geek
+1 received by user: 195

#430406 24-Jan-2011 01:01

Ahh ok. Thanks for that Scorp. Guess I'll check that next time

tombrownzz

147 posts

Master Geek
Inactive user

#431623 26-Jan-2011 23:48

can anyone log into their usage meter account right now?

davisg

74 posts

Master Geek
+1 received by user: 18

#431628 26-Jan-2011 23:58

NO, goes to the "incorrect user name or password" message. Was OK earlier today.
Nerve-wracking as we are approaching our limit this month.

GD (Hamilton)

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#431636 27-Jan-2011 00:09

davisg: NO, goes to the "incorrect user name or password" message. Was OK earlier today.
Nerve-wracking as we are approaching our limit this month.

Same here. Brothers been on xbox 24/7 constantly downloading stuff and we got no way to check. Can you find out from the help desk?

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wreck90

780 posts

Ultimate Geek
Inactive user

#431662 27-Jan-2011 08:10

I can't use mine either - i just upgraded to one of the new plans (60gb), wonder if that is causing the problem?

tumnasgt

83 posts

Master Geek
+1 received by user: 1

#431668 27-Jan-2011 08:36

I'm on the Pro plan and it's broken for me as well (and for my grandparents' account on the default 10GB Total Home plan).

I'm guessing that something went wrong with whatever they were doing to the meter over the weekend.

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old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#431674 27-Jan-2011 08:54

Not at 8.53 this morning I can't see the link only mobile BB..

Regards,

Old3eyes

Mike75

5 posts

Wannabe Geek

#431713 27-Jan-2011 09:51

I can't see my usage either through the 'Telecom Broadband' usage meter, but going through the 'Your Telecom' link I can see it fine.

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#431781 27-Jan-2011 12:27

looks like it's back now..

Regards,

Old3eyes

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#431803 27-Jan-2011 13:22

old3eyes: looks like it's back now..

Its back on my end too, but I think its broken. It said we have 40GB left for 10days. Either that or we've managed to use less data in the holidays than we have during a month when people are out of the house for most of the day