Telecom International speeds

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom International speeds

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641 posts

Ultimate Geek

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Lifetime subscriber

#616188 27-Apr-2012 17:53

I think the speed test results say it all

nullmee

53 posts

Master Geek

#616190 27-Apr-2012 17:55

Has anyone noticed this happening at certain times of the day? ie peak hour?

boby55

1539 posts

Uber Geek

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#616192 27-Apr-2012 18:00

I have noticed this at night time aswell. Youtube crawls to a halt where as 8-9am in the morning I can stream 1080p Without any buffering

stagnant16

206 posts

Master Geek

#616201 27-Apr-2012 18:12

I called the help desk and spoke to Complex Internet who advised to ignore the high latency on the 3rd hop as it does not prioritize icmp

Will need to send an email to adsl_helpdesk@telecom.co.nz with trace routes and speed tests for them to look into it

Yeap, same story I got, the gentleman I spoke too seemed to think my trace routes looked ok - Speed results were ok when tested with a dynamic IP and a test static IP account I tried.

Who knows.

GregV

928 posts

Ultimate Geek

#616299 27-Apr-2012 21:38

Same issue here (Rotorua DSL). Logging with Telecom now. Trying to get past the "have you restarted your router?" "are you connected via cable or wireless?" stage.

I wonder if Telecom could hook GZ members up with direct access to the next level of tech support :)

edit1 Argh - now they are going to optimise my browser...

edit2 right - after 25 minutes, I am being transferred to Level 2

AKLWestie

641 posts

Ultimate Geek

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#616321 27-Apr-2012 22:12

GregV: Same issue here (Rotorua DSL). Logging with Telecom now. Trying to get past the "have you restarted your router?" "are you connected via cable or wireless?" stage.

I wonder if Telecom could hook GZ members up with direct access to the next level of tech support :)

edit1 Argh - now they are going to optimise my browser...

edit2 right - after 25 minutes, I am being transferred to Level 2

What sort of browser optimisation they asked you to do?

plambrechtsen

1948 posts

Uber Geek
Inactive user

#616322 27-Apr-2012 22:12

I'll ask about it and see if my broadband is having a similar issue.

Anything YouTube should be coming off the local cache server so shouldn't be intl.

I'll have a look tomorrow.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

GregV

928 posts

Ultimate Geek

#616328 27-Apr-2012 22:17

Westie - disabling antivirus, and clearing cookies n cache. Asked if I was using Firefox 4 or 5. I told them '12'
plambrechtsen - we did some speedtests, after changing to user@xtrabb.co.nz. Aussie was fine (full speed), but anything past that was crawling. Can PM you my case number if it helps

AKLWestie

641 posts

Ultimate Geek

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#616331 27-Apr-2012 22:21

plambrechtsen: I'll ask about it and see if my broadband is having a similar issue.

Anything YouTube should be coming off the local cache server so shouldn't be intl.

I'll have a look tomorrow.

Would it help if I PM you my ticket number?

l43a2

1779 posts

Uber Geek

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#616333 27-Apr-2012 22:23

GregV: Same issue here (Rotorua DSL). Logging with Telecom now. Trying to get past the "have you restarted your router?" "are you connected via cable or wireless?" stage.

I wonder if Telecom could hook GZ members up with direct access to the next level of tech support :)

edit1 Argh - now they are going to optimise my browser...

edit2 right - after 25 minutes, I am being transferred to Level 2

this is kinda why i dont really wnna call telecom.

Ragnor

8223 posts

Uber Geek

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#616354 27-Apr-2012 22:58

l43a2:

this is kinda why i dont really wnna call telecom.

Use the email contact form, I had pretty fast responses from reasonably savy CSR's, haven't needed to log anything for awhile though, not experiencing this problem you guys are having...

http://www.telecom.co.nz/helpandsupport/other/contact

shrub

775 posts

Ultimate Geek

ID Verified

#616358 27-Apr-2012 23:13

Found a good test if you can watch this then you connection is fine. Mine buffers every 3secs and is impossible to watch. Its not porn just a compilation of FAILS pretty funny.

http://www.videobash.com/video_show/fail-compilation-february-2011-15137

tracert www.videobash.com

Tracing route to videobash.com [209.239.162.42]
over a maximum of 30 hops:

1 2 * * * Request timed out.
3 * 29 ms 26 ms mdr-fid-int.akbr5.global-gateway.net.nz [202.37.
244.222]
4 40 ms 28 ms 32 ms ae4-10.akbr5.global-gateway.net.nz [202.37.244.2
21]
5 27 ms 27 ms 27 ms ae1-2.akbr4.global-gateway.net.nz [202.50.232.77
]
6 27 ms 27 ms 27 ms ae1-10.tkbr9.global-gateway.net.nz [202.50.232.3
7]
7 189 ms 179 ms 180 ms xe7-0-0.labr5.global-gateway.net.nz [202.50.232.
18]
8 155 ms 154 ms 155 ms ae1-3.sjbr2.global-gateway.net.nz [203.96.120.94
]
9 184 ms 183 ms 183 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]

10 157 ms 156 ms 156 ms xe-0-0-0-1.r06.plalca01.us.bb.gin.ntt.net [140.1
74.21.17]
11 187 ms 199 ms 196 ms ae-1.r21.snjsca04.us.bb.gin.ntt.net [129.250.4.1
19]
12 269 ms 229 ms 226 ms ae-5.r21.dllstx09.us.bb.gin.ntt.net [129.250.4.2
4]
13 252 ms 248 ms 247 ms ae-4.r21.chcgil09.us.bb.gin.ntt.net [129.250.2.2
01]
14 248 ms 247 ms 250 ms xe-6-0-6.ar1.ord1.us.nlayer.net [69.31.111.234]

15 227 ms 216 ms 218 ms as53388.xe-1-0-7-171.ar1.ord1.us.nlayer.net [69.
31.110.102]
16 232 ms 219 ms 229 ms 216.18.172.181
17 221 ms 228 ms 220 ms tge0-51.10000M.aggr.gd136-1.ord6.reflected.net [
209.239.170.6]
18 225 ms 224 ms 223 ms tge0-51.10000M.aggr.gd136-1.ord6.reflected.net [
209.239.170.6]
19 252 ms 247 ms 246 ms videobash.com [209.239.162.42]

Trace complete.

looks normal enough

West coast USA

East coast USA

Germany

Aussie

NZ

I have logged a job with telecom after going through to tier 1 and hung up on the woman that was trying to tell me that my hardware was the problem....

pseudogeek2009

66 posts

Master Geek

#616371 28-Apr-2012 00:07

Internet slow tonight. Usually can get download speed of more than 500KB/s but not tonight.

jbard

1377 posts

Uber Geek

#616379 28-Apr-2012 01:15

was getting decent speed this evening but trying to watch iplayer now and getting this

very inconsistent

plambrechtsen

1948 posts

Uber Geek
Inactive user

#616494 28-Apr-2012 11:10

AKLWestie: Would it help if I PM you my ticket number?

If you could PM me the case number you that would be appreciated. :)

I'm having a chat with some of the Level 3 guys about this, nothing definite so far but if cases have been logged please PM them to me and I will forward them onto the guy I am talking to so they can be collected together.

Just to confirm this is ADSL (not Mobile Broadband) related, and seems to just be with international transit speeds as I see speed tests to AUS and national seem ok.

Any issues just PM me or email me at "pl at telecom dot co dot nz" with any relevant information you have such as case numbers and ideally your home line number too which helps to track your line number.

Cheers

Peter

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