Spark no longer provides support for its email

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark no longer provides support for its email

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1101

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#1673390 18-Nov-2016 09:50

Another outage yesterday btw. Was up on Sparks status page , for a while
"Thursday 17th November, last updated @ 3:30 pm
YAHOO! MAIL ISSUE
Some customers may be experiencing problems with Yahoo! Mail. Our technicians are currently investigating. Please refresh this page for the latest updates on this issue. We apologise for any inconvenience."

Usually if you wait a day or so, the issue gets sorted. If thats too long, then you need to change email provider .

I think the bottom line is
Any business needing their @xtra emails for business purposes needs to have a PlanB
Xtra email has a long long history of issues , going all the way back to when xtra was MSN email .

Outages across days for SOME users of @xtra have long been known . This is nothing new . Thats the price you pay, thats the chance you take.
It was never a business class email service (my opinion), perhaps that will now change for the better ?

kiwigeek1

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#1673577 18-Nov-2016 13:42

hmm email is very slow today.. I see send.xtra pings a 124.x ip range

nunz

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#1680104 30-Nov-2016 14:11

Well ... at the risk of being accused of bragging ---

The settings I put in my clients mail client still work while the rest of everyone else using the spark email systems fails.

It's not the mail client or SSL - its authentication issues in the transfer that were causing problems.

Follow the first posts suggestions and your email will work again.

Damn I'm good - fixing issues before they bite my clients - pity there are no chargeable hours in that.

nunz

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#1680107 30-Nov-2016 14:16

networkn:

nunz:

Mate - the arrogance of what you have said is astounding. I could wipe the floor with you when it comes to trouble shooting, as I suspect you are just a baby in comparison to the length of my experience.

Speaking of breathtaking arrogance!

true humility is knowing your weaknesses and limitations and neither over or understating them. Getting slammed by someone who shows their lack of knowledge and flaunts that to be rude - means I'm pretty sure my fu is stronger than their fu. And as for breadth and depth of trouble shooting experience - I'm hard to beat in terms of length and depth with emails, internet, operating systems, office apps, viruses etc. Age and experience = TechFu+++

nunz

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#1680111 30-Nov-2016 14:23

firefuze: Seen many cases where people have been having authentication issues getting pop3 mail. Turned out for most the 'allow non secure applications' (or something also those lines) had to be enabled my logging into the webmail client. Enabled/Allowed and been working fine since. Also starting happening for no apparent reason. Could be worth exploring to rule out.

I looked into that too. SSL certs, cert revocation, inbuilt protocols etc. It is a modern enough version of outlook, (2010 and 2013), fully updated etc.

It is worth noting that a mail client that did work for a non-migrated email address, wont work for a migrated email address. Thunderbird, newly downloaded, Windows live mail, outlook 2010 and 2013 all failed - Windows 7 / and 10 - it is a pure authentication migration issue.

nunz

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#1680116 30-Nov-2016 14:32

1101:

Another outage yesterday btw. Was up on Sparks status page , for a while
"Thursday 17th November, last updated @ 3:30 pm
YAHOO! MAIL ISSUE
Some customers may be experiencing problems with Yahoo! Mail. Our technicians are currently investigating. Please refresh this page for the latest updates on this issue. We apologise for any inconvenience."

Usually if you wait a day or so, the issue gets sorted. If thats too long, then you need to change email provider .

I think the bottom line is
Any business needing their @xtra emails for business purposes needs to have a PlanB
Xtra email has a long long history of issues , going all the way back to when xtra was MSN email .

Outages across days for SOME users of @xtra have long been known . This is nothing new . Thats the price you pay, thats the chance you take.
It was never a business class email service (my opinion), perhaps that will now change for the better ?

Honestly - I agree with you but as an IT TEch what I think and advise is not what happens - that is a managers decision and no matter how technically dumb ass a decision is made - it is the managers prerogative to make that decision - then pay for it and take responsibility for it.

I run mail servers with hundreds of days uptime, no outages in the last 3 months according to third party checkers. I've run internal mail servers with 900 plus days uptime handling thousands of mails per day, no virus infections etc. It made my life both easier and financially poorer. At the end of the day - a business manager will evaluate whatever and do whatever they want.

For them xtra / telecom is like buying IBM or intel - no one ever got fired for buying Telecom / IBM / Intel.

The alternatives in their way of thinking is higher risk. Running your own mail server is higher risk than giving the job to telecom. using known problem systems like microsoft (hotmail / live mail all hacked regularly and multi hour / multi day outages on office 365 in Singapore) are considered a bad risk. Getting me to run their mail - what happens if i am hit by a big red bus?

What other alternatives are there? - And yes I too can answer that but not always in a way that removes the perceived risk from a business managers point of view.

So what is a business class mail system? Not office 365. I've seen that fail more badly than Xtra / Spark? define Business Class from a managers risk perspective and the answer looks different than from a tech perspective. That's why they dont change and unfortunately we tech / geeks often forget there are more than one way of looking at things.

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nunz

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#1689714 15-Dec-2016 20:17

Spark have confirmed that yahoo have agreed the mail box is locked and it is a yahoo mail box issue. As diagnosed originally. The transfer process has locked mail boxes.

lapimate

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#1696147 29-Dec-2016 12:37

nunz: Spark have confirmed that yahoo have agreed the mail box is locked and it is a yahoo mail box issue. As diagnosed originally. The transfer process has locked mail boxes.

Do you have any further information? Will the affected mail boxes be unlocked when the transfer is fully completed?

lapimate

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#1697115 1-Jan-2017 12:46

This mash-up: Set up your Xtra email account in Outlook 2010 is confused and overtly not properly reviewed by Spark. The image clips relate to pop3 not to imap. Following the narrative instructions for imap does currently work for my Outlook 2010 e-mail.

It seems Spark have precipitately dropped support for pop3, certainly the instructions Spark currently provides for pop3 receiving How-to-set-up-xtra-email-for-the-first-time do not work for my Outlook 2010 e-mail. (I authorised the switch from Yahoo to SMX some time ago, so whether the pop3 receiving failure is a side-effect of the transfer process - who knows.)

mattwnz

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#1697160 1-Jan-2017 12:57

lapimate:
nunz: Spark have confirmed that yahoo have agreed the mail box is locked and it is a yahoo mail box issue. As diagnosed originally. The transfer process has locked mail boxes.

Do you have any further information? Will the affected mail boxes be unlocked when the transfer is fully completed?

There doesn't appear to be anyway to move a new xtra email account ctreated in the last few months, and the tool they used to have to allow a mailbox has been removed.

Technofreak

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#1697749 2-Jan-2017 21:02

lapimate:

This mash-up: Set up your Xtra email account in Outlook 2010 is confused and overtly not properly reviewed by Spark. The image clips relate to pop3 not to imap. Following the narrative instructions for imap does currently work for my Outlook 2010 e-mail.

It seems Spark have precipitately dropped support for pop3, certainly the instructions Spark currently provides for pop3 receiving How-to-set-up-xtra-email-for-the-first-time do not work for my Outlook 2010 e-mail. (I authorised the switch from Yahoo to SMX some time ago, so whether the pop3 receiving failure is a side-effect of the transfer process - who knows.)

pop3 is working for me on Outlook 2010

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