Apple services (TV+, Music) issues on Spark Broadband?

Forums › Spark New Zealand (including Skinny and BigPipe) › Apple services (TV+, Music) issues on Spark Broadband?

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Hemi88

194 posts

Master Geek
+1 received by user: 38

#2723885 10-Jun-2021 18:33

@cbrpilot changed MacBook back to auto and will see how it goes over the next day, music seemed to load up fine and App Store seem to work will see how it goes I will get by brother to change his phone back to auto and see how it goes for him over the couple of days

jay63

65 posts

Master Geek
+1 received by user: 11

ID Verified

#2725143 11-Jun-2021 10:04

Thanks. I will switch the DNS setting on my Spark Smart Modem back to Auto over the weekend and see how it goes. Cloudflare DNS settings have solved the issue for the week.

Jay

cbrpilot

964 posts

Ultimate Geek
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Trusted

Spark NZ

#2725161 11-Jun-2021 10:21

Thanks everyone. Any issues let me know. At this stage everyone who was previously having issues that I have heard from is now working ok.

My views are my own, and may not necessarily represent those of my employer.

jay63

65 posts

Master Geek
+1 received by user: 11

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#2727735 12-Jun-2021 18:00

Switched back to "Auto" DNS earlier today and all seems to be working so far.

Thanks.

Jay

jay63

65 posts

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#2737848 2-Jul-2021 11:19

Good morning. Just as an FYI Spark DNS issues are back over the last few days. Slow Apple stuff, poorly performing OneDrive and unable to handle online payments at Bank with current Auto DNS settings on modem. I have switched back to manual DNS and using Cloudflare for the duration. Hopefully Spark finds a permanent fix as seems to be an recurring DNS provider issue.

Jay

cbrpilot

964 posts

Ultimate Geek
+1 received by user: 555

Trusted

Spark NZ

#2737886 2-Jul-2021 12:40

Anyone else here having issues?

If so please respond here. Want to get whatever is going on sorted as quickly as possible - but need to get a feel if it is the same symptoms as previously, or if this is a slightly different problem.

Thanks

My views are my own, and may not necessarily represent those of my employer.

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Hemi88

194 posts

Master Geek
+1 received by user: 38

#2737941 2-Jul-2021 14:10

Over the last week with Apple Music/movies thumbnails take forever to load, but it seems to be doing it on mobile data(Vodafone) and on my custom dns as well everything plays fine, maybe something with Apple 🤷‍♂️

PJ48

302 posts

Ultimate Geek
+1 received by user: 106

Lifetime subscriber

#2738918 4-Jul-2021 21:10

cbrpilot:

Anyone else here having issues?

If so please respond here. Want to get whatever is going on sorted as quickly as possible - but need to get a feel if it is the same symptoms as previously, or if this is a slightly different problem.

Thanks

I am getting Apple music thumbnails refusing to load last couple of days. Tonight I manually set the dns server to 210.55.111.1 as suggested and that seems to have cured the problem.

halper86

555 posts

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+1 received by user: 156

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#2738977 4-Jul-2021 22:15

@hemi88 I am also having problems with AM too non-spark, I have contacted Apple regarding my issues but the “product specialist” had almost no clue what I was talking about so it made it difficult to sort. I just abandoned the case.

Hemi88

194 posts

Master Geek
+1 received by user: 38

#2739100 5-Jul-2021 11:37

@halper86 I gave up trying to talk to apple it is random when the thumbnails don’t show up for the most part it works and all the albums I’ve added to my library are fine it’s when you go searching or sometimes look at artists pages happening with movies and podcasts too on my nz and us accounts, I thought it might have been spark playing up again but does seem to happen on mobile also, hope it fixes itself

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