Telecom XT disconnections with USB modems

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom XT disconnections with USB modems

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#273461 16-Nov-2009 11:55

@freitasm are you able to replicate this issue where you are at the moment, is it quick to replicate or does it sometimes take hours?

Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier

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Behodar

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#273488 16-Nov-2009 13:12

It just dropped out for me.

122-56-216-227:~ chris$ ping telecom.co.nz
PING telecom.co.nz (146.171.18.242): 56 data bytes
64 bytes from 146.171.18.242: icmp_seq=0 ttl=119 time=80.524 ms
64 bytes from 146.171.18.242: icmp_seq=1 ttl=119 time=108.407 ms
64 bytes from 146.171.18.242: icmp_seq=2 ttl=119 time=65.328 ms
64 bytes from 146.171.18.242: icmp_seq=3 ttl=119 time=71.192 ms
...
64 bytes from 146.171.18.242: icmp_seq=2497 ttl=119 time=53.434 ms
64 bytes from 146.171.18.242: icmp_seq=2498 ttl=119 time=61.302 ms
64 bytes from 146.171.18.242: icmp_seq=2499 ttl=119 time=74.176 ms
64 bytes from 146.171.18.242: icmp_seq=2500 ttl=119 time=53.033 ms
Request timeout for icmp_seq 2501
Request timeout for icmp_seq 2502
Request timeout for icmp_seq 2503
Request timeout for icmp_seq 2504
...
--- telecom.co.nz ping statistics ---
2534 packets transmitted, 2497 packets received, 1.5% packet loss
round-trip min/avg/max/stddev = 49.614/75.733/1790.733/45.420 ms

icepicknz

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#273494 16-Nov-2009 13:36

@behodar, where are you located?

Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier

Any comments made by myself don't reflect the views of my employer, they are mine and mine alone

Ubiquie

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#273495 16-Nov-2009 13:37

@freitasm, did you install the updates, I did not see your response?

My wife has a Sierra Wireless USB (XT) T stick (can't remember the Model), she complains it disconnects several times a day. (Churton Park, Wellington)
She connects to an exchange server, via VPN, though I'm not sure if there's a permanent connection. She has to Send/Receive to update Outlook.

Behodar

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#273506 16-Nov-2009 14:06

icepicknz: @behodar, where are you located?

Whakatane, specifically Quay St if that matters.

NealR

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#273559 16-Nov-2009 16:10

Guys I'll have a look into this and see what I can find.

If you would like to help me then DM the following;

Date/time of disconnect:
Location (street/city):
Sim card or Phone number:
Modem type:

Neal

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freitasm

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#273560 16-Nov-2009 16:11

Ubiquie: @freitasm, did you install the updates, I did not see your response?

Installed the updates but haven't used it yet. Off to AKL tomorrow and in WLG CBD on Wednesday so will let you know.

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grant_k

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#273644 16-Nov-2009 20:14

Switching back to Kordia Wireless has made me realise how crappy the experience on XT really was. I was constantly getting timeouts with Google's IMAP servers, now they just work, and e-mails can be moved reliably between folders.

Exactly the same laptop, all that has changed is the internet connection and it has made a world of difference.

Pains me to say it, but the experience on CDMA was far, far better. I could use Skype on CDMA, whereas with XT, my wife kept reporting dropouts in my voice. Most of the time I could hear her OK, but it seems there is a high degree of packet loss in the outwards direction.

Behodar

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#273646 16-Nov-2009 20:20

grant_k: I could use Skype on CDMA, whereas with XT, my wife kept reporting dropouts in my voice. Most of the time I could hear her OK, but it seems there is a high degree of packet loss in the outwards direction.

Which APN were you using? I used Ventrilo (more of a conference-call style app) a couple of months ago and needed to use direct.telecom.co.nz, but it seemed to work well enough.

grant_k

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#273653 16-Nov-2009 20:49

Behodar: Which APN were you using? I used Ventrilo (more of a conference-call style app) a couple of months ago and needed to use direct.telecom.co.nz, but it seemed to work well enough.

Don't know. The default one which comes installed with the ZTE software I guess.

J0sh

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#274127 18-Nov-2009 08:53

The disconnections have been noticed, and finally I got one of every data card delivered, I will be running logs and tests all day to determine why this is happening, its definantly an issue on the network side of things, I have a fair idea whats causing it but will update later. updating software ect isn't going to help.

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icepicknz

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#274130 18-Nov-2009 09:01

J0sh, are you south of taupo, if so I can run a trace on your device which would be helpful in detecting where the issue is, that is if you can replicate the issue

Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier

Any comments made by myself don't reflect the views of my employer, they are mine and mine alone

freitasm

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#274142 18-Nov-2009 09:58

Not a disconnection but it's 18th Nov 2009, 09:54 and it seems Telecom XT lost connectivity to domains/servers hosted outside New Zealand. Actually not even http://yt.telecom.co.nz/mobile/view/account-info-view is loading for me now. Geekzone is loading but anythning hosted overses is stuffed with a DNS error.

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grant_k

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#274144 18-Nov-2009 10:04

freitasm: ...it seems Telecom XT lost connectivity to domains/servers hosted outside New Zealand. Actually not even http://yt.telecom.co.nz/mobile/view/account-info-view is loading for me now. Geekzone is loading but anythning hosted overses is stuffed with a DNS error.

Exactly the same thing has happened to me many times. I was intrigued that even Your Telecom wouldn't load as I assumed it was internal to Telecom's network.

I am returning to Auckland on Friday, so should be able to help with running further tests if required.

icepicknz

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#274147 18-Nov-2009 10:08

grant, can you PM me your phone number so I can call you

Barry Murphy
ISPMap - New Zealand ISP map
Vibe Communications LTD - Business ISP and Wholesale Carrier

Any comments made by myself don't reflect the views of my employer, they are mine and mine alone

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